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uCoz Community » Archives » Locked » Sites, inaccessible from the UK (If you are from the UK and can't get on your site!)
Sites, inaccessible from the UK
tgf
Posts: 15
Reputation: 0

Message # 301 | 7:23 PM
my site poolcheckers.ucoz.com does not show on this shared computer - Google can not find no references, yahoo finds some but still can not open the site. Tried a dozen times ober several months. My users in Africa (internet cafes) have same problem.
Natashko
Posts: 3366
Reputation: 171

Message # 302 | 1:35 PM
tgf, first of all, how is it related to the thread. Please, post your messages in the proper threads, otherwise they will be deleted. Second of all, what do you mean by
Quote (tgf)
Google can not find no references
The website is allowed for indexation by the search robots. All you need is to submit your website to the search engines. See more about it here http://forum.ucoz.com/forum/23-11055-1#60311
Quote (tgf)
yahoo finds some but still can not open the site

If you mean that Yahoo users have problems accessing uCoz websites, it is no wonder. We do not recommend yahoo because they do not deliver the majority of our messages.
Quote (tgf)
My users in Africa (internet cafes) have same problem

Please, describe the problems they are facing. Provide an error text they see, when logging in.
tgf
Posts: 15
Reputation: 0

Message # 303 | 2:25 AM
My site poolcheckers.ucoz.com is not visible on some computers, in US and abroad. Google does not find it, Yahoo finds the name as a link but the site would not open.
Yet other ucoz sites that I help with, they open fine. I know they paid for something, perhaps that makes the site legit. Any suggestions?

Added (2011-03-04, 8:25 PM)
---------------------------------------------

Quote
tgf, first of all, how is it related to the thread. Please, post your messages in the proper threads, otherwise they will be deleted.

The topic is "Inaccessible sites" thus I chose it as the most matching to my problem.
Also - my problem is not with Google or Yahoo - the site is visible at home and and work, and both Google and Yahoo readily finds it at these locations.
But the shared computers at my sport club do not open the site, and to help you identify the problem I mentioned that the search engines also do not find the site.
After about 30 seconds of trying I am redirected to some other search option (do you mean ....?)
One possibility is that the club's computers network is set to filter out Ucoz site - maybe porn, I do not know.
But other ucoz sites that I know, I assume they purchased a separate domain or something like that, are visible.
All this is my attempts to help you figure all this out, the fact remains that the site is inaccessible in the USA and in Africa on shared computers.
Post edited by tgf - Saturday, 2011-03-05, 3:33 AM
Natashko
Posts: 3366
Reputation: 171

Message # 304 | 1:49 PM
tgf, Your website works normally. If you still have some problems me recommend to do the tracing of the website and sent us the results. See the instructions here: http://forum.ucoz.com/forum/30-2310-1
tgf
Posts: 15
Reputation: 0

Message # 305 | 3:03 AM
This is from a "good" computer where I can see the site.
If you need it I can run the same from the computer that does not find the site tonight.

Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\jkacher>tracert library.poolcheckers.com

Tracing route to library.poolcheckers.com [195.216.243.44]
over a maximum of 30 hops:

1 5 ms 3 ms 4 ms 10.253.81.1
2 4 ms 4 ms 4 ms 10.230.201.205
3 15 ms 5 ms 5 ms 64.209.102.197
4 184 ms 165 ms 163 ms 64.214.150.74
5 182 ms 193 ms 182 ms cat09.Moscow.gldn.net [194.186.157.46]
6 196 ms 187 ms 230 ms cat09.Moscow.gldn.net [194.186.157.46]
7 186 ms 186 ms 187 ms te1-1.maxwell.msk.wahome.ru [195.239.10.202]
8 189 ms 186 ms 187 ms vl-500.tesla.msk.wahome.ru [77.91.225.70]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\jkacher>^A

Added (2011-03-07, 9:03 PM)
---------------------------------------------
192.168.108.2 is the only trace, all others were timed out on the shared computer.

Natashko
Posts: 3366
Reputation: 171

Message # 306 | 3:23 PM
tgf, as you know we had problems with data center where the servers are. Your problems with connection might be caused by it. Please, say whether the issue is still topical.
leffe
Posts: 11
Reputation: 0

Message # 307 | 3:14 PM
Hello everyone, I have been having a similar problem on my website http://mbwacoven.ucoz.com
It seems that many members of my site can not access it for about a week now. I asked one of my members to give me access to their computer to run some tests and see what their problem could be and the trace route stopped at their provider's IP so I guess that it's a local problem but the question is, how could it be a local problem since many of my members can not access the site?

I tried to access the main ucoz.com site from their computer and some other ucoz sites (another ucoz site of mine) and it seemed to be working just fine. I also tried to access the CP of my site (mbwacoven) from their computer (through the webtop and by /admin) but nothing worked.

I am not from the UK by the way. I just posted here because it was the only post I found discussing the problem members have with my site.

Added (2011-05-03, 9:14 Am)
---------------------------------------------
The problem seems to be getting worse here.. Some members who could access the site, can not anymore.. Anyone knows what's going on?

Post edited by leffe - Monday, 2011-05-02, 4:01 AM
Natashko
Posts: 3366
Reputation: 171

Message # 308 | 3:16 PM
leffe, I have checked your website and accessed it without problems. Which error text do users see, when logging in your website?
I suggest you advise them to:
1. Disable your firewall, antivirus while running diagnostics;
2. Disable the traffic saving services (e.g., Traffic Compressor);
3. Disable the torrent client or any other services that can create a lot of connections, if any;
4. Try to use another browser or update the current one. Maybe some necessary browser functions are disabled or are working incorrectly. If your Internet Explorer version is less than 8 – install latest Windows updates, or install Internet Explorer 8 as a separate package; if you use Opera version less than 10.60 or Firefox less than 3.6.3 – update the browser.
5. Make sure that cookies are accepted by the browser, clear the cookies history; check whether JavaScript is enabled in your browser; clear the cache (temporary files) of the browser
leffe
Posts: 11
Reputation: 0

Message # 309 | 3:25 PM
Everything seems to be working perfect on their end, Natashko, they can access other .ucoz sites but this one (s49).. I have also tried to load s49.ucoz.net on their comp but the same problem appeared. Then I tried with other servers (like s50) and it redirected to the main ucoz site.
The error text they see is "connection timed out" or something like that.
Natashko
Posts: 3366
Reputation: 171

Message # 310 | 3:28 PM
leffe, Your website works normally. If your users still have some problems we recommend to do the tracing of the website and sent us the results. See the instructions here: http://forum.ucoz.com/forum/30-2310-1
leffe
Posts: 11
Reputation: 0

Message # 311 | 5:39 PM
Ok here is one

User one

Code

Tracing route to mbwacoven.ucoz.com [217.65.3.69]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home [192.168.1.254]
2 11 ms 11 ms 11 ms adsl-184-44-7-1.pfn.bellsouth.net [184.44.7.1]
3 80 ms 36 ms 35 ms 72.157.50.9
4 29 ms 31 ms 30 ms 12.81.86.32
5 31 ms 31 ms 31 ms ixc01sdf-5-0-1.bellsouth.net [65.83.237.67]
6 29 ms 30 ms 31 ms axr01asm-7-0-0-1.bellsouth.net [65.83.237.70]
7 37 ms 36 ms 37 ms axr01msy-7-1-0-0.bellsouth.net [65.83.237.54]
8 31 ms 31 ms 31 ms axr00aep-so-1-1-2.bellsouth.net [65.83.236.75]
9 35 ms 36 ms 36 ms 12.81.80.1
10 84 ms 36 ms 37 ms 12.83.23.182
11 29 ms 31 ms 30 ms 12.81.28.17
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I will try to get more traces from other members that can not access the site if it helps you smile

Added (2011-05-03, 11:39 Am)
---------------------------------------------
As promised here is another one

User two

Code

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Gramma Sue>tracert mbwacoven.ucoz.com

Tracing route to mbwacoven.ucoz.com [217.65.3.69]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms CISCO50394 [192.168.1.1]
2 10 ms 24 ms 20 ms 24-49-116-1.mn.warpdriveonline.com [24.49.116.1]

3 11 ms 13 ms 10 ms 209-169-208-233.mn.warpdriveonline.com [209.169. 208.233]
4 12 ms 11 ms 11 ms 24-56-144-61.mn.warpdriveonline.com [24.56.144.6 1]
5 13 ms 13 ms 14 ms vlan101.car2.Minneapolis1.Level3.net [4.59.66.10 5]
6 14 ms 13 ms 13 ms ae-11-11.car1.Minneapolis1.Level3.net [4.69.136. 101]
7 26 ms 21 ms 31 ms ae-4-4.ebr1.Chicago1.Level3.net [4.69.136.106]
8 25 ms 32 ms 21 ms ae-6-6.ebr1.Chicago2.Level3.net [4.69.140.190]
9 22 ms 25 ms 21 ms ae-1-100.ebr2.Chicago2.Level3.net [4.69.132.114]

10 37 ms 36 ms 37 ms ae-6-6.ebr2.Washington12.Level3.net [4.69.148.14 5]
11 36 ms 37 ms 37 ms ae-5-5.ebr2.Washington1.Level3.net [4.69.143.221 ]
12 128 ms 126 ms 127 ms ae-42-42.ebr2.Frankfurt1.Level3.net [4.69.137.53 ]
13 126 ms 125 ms 127 ms ae-72-72.csw2.Frankfurt1.Level3.net [4.69.140.22 ]
14 128 ms 147 ms 126 ms ae-2-79.edge3.Frankfurt1.Level3.net [4.68.23.75]

15 159 ms 160 ms 159 ms IPTRIPLEPLA.edge3.Frankfurt1.Level3.net [212.162 .40.194]
16 181 ms 165 ms 168 ms te7-2-pontiac.stk.citytelecom.ru [217.65.1.229]

17 170 ms 170 ms 171 ms te4-1-21-alpha.msk.citytelecom.ru [217.65.1.197]

18 170 ms 169 ms 170 ms te4-4-9-fibius.msk.citytelecom.ru [217.65.1.250]

19 164 ms 167 ms 165 ms 217.65.3.69

Trace complete.
Post edited by leffe - Tuesday, 2011-05-03, 5:23 PM
Natashko
Posts: 3366
Reputation: 171

Message # 312 | 10:06 AM
leffe, about the first tracing. The problems are with the channel, they are not uCoz related.
The second one seems to be great. It seems like a user has no problems accessing a website. Is the problem still topical at his end?
leffe
Posts: 11
Reputation: 0

Message # 313 | 11:18 AM
About the first one: What do you mean not uCoz related?
About the second one: They get the same error message as the first one..

I give up! tongue

Natashko
Posts: 3366
Reputation: 171

Message # 314 | 11:26 AM
leffe,
Quote (leffe)
About the first one: What do you mean not uCoz related?

I mean the problems are with the channel and not at our end.
Quote (leffe)
About the second one: They get the same error message as the first one..

I suggest this user try to use another browser or update the current one. Make sure that cookies are accepted by the browser, clear the cookies history; check whether JavaScript is enabled in your browser; clear the cache (temporary files) of the browser and then check access to the website again.
leffe
Posts: 11
Reputation: 0

Message # 315 | 12:10 PM
For the first one, I have been trying to help them get it working days now but I got nowhere.. Most likely it's their provider's fault or whatever

Now the second one, they can access other ucoz sites of mine.. O.o If it was a mis-set network options, wouldn't they be unable to access them?

There are also other members complaining about this one site of mine yet they can access other sites I have under uCoz.. Maybe it's just the s49 server they can not access?

uCoz Community » Archives » Locked » Sites, inaccessible from the UK (If you are from the UK and can't get on your site!)
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