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uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems)
Site not found and other troubles
Sunny
Posts: 9296
Reputation: 456

Message # 1 | 12:48 PM
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system.
What is to be done? - Direct attention to your ISP.

2. If a group of websites does not load, the administration is aware and is fixing it.
What is to be done? - Wait.

3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only.

4. If you have just attached a domain you should wait 24 hours on the average.

5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings.


We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience.


"Requested site is not registered at uCoz Web Service SITE NOT FOUND"


It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address.


SITE NOT FOUND

The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner.

The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled.

If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions.

What should I do if I haven't received a message with the restoration link?


The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted.
Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery.
If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website.


What kind of message to uCoz Technical Support service should I write, if I want my website to be restored?


Do not forget to provide your website address.


SITE NOT FOUND
The requested site "site_address" is not registered at uCoz Web Service


It means that the website has been deleted and the restoration link is not active any more.


«Account is blocked»


The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/


What kind of message to uCoz Abuse Service should I write, in case my website is blocked?


Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something.

I'm not active on the forum anymore. Please contact other forum staff.
Tommy
Posts: 454
Reputation: 38

Message # 61 | 3:07 AM
mikeledevito,
I can understand your problem, but there is no need to spam the SF. Please be calm.
If you access your site regularly then there is no question about inactivity.
Contact technical support or wait for Sunny's reply.

"I don't like to commit myself about heaven and hell - you see, I have friends in both places"
mikeledevito
Posts: 14
Reputation: -1

Message # 62 | 4:08 PM
GUYS WHERE IS THAT E-MAIL???

Added (2009-10-21, 10:08 Am)
---------------------------------------------
OK THX TOMMY...

Sunny
Posts: 9296
Reputation: 456

Message # 63 | 4:21 PM
mikeledevito, your website has been restored.
I'm not active on the forum anymore. Please contact other forum staff.
mikeledevito
Posts: 14
Reputation: -1

Message # 64 | 4:44 PM
THE HOME PAGE IS BACK !!! THANK YOU !!!

Added (2009-10-21, 10:44 Am)
---------------------------------------------
HELLO SUNNY!!!

THANK YOU VERY MUCH AND TO OTHERS KIND ADMINS HERE, TO TOMMY AND TO GRATZ !!!

PLEASE, I SUSPECT SOMEONE HAS REACHED MY CP PASSWORD !

PLEASE CAN YOU CHANGE IT BECAUSE IT SEEMS I HAVE ISSUES TO CHANGE THE CP PASSWORD!

YOU CAN PICK WHATEVER U THINK IT`S GOOD AND WRITE ME IN MY EMAIL AT miki78m@gmail.com

BRAVO UCOZ - WE LOVE UCOZ
miki

Sunny
Posts: 9296
Reputation: 456

Message # 65 | 4:50 PM
mikeledevito, your website was regarded as inactive because it wasn't visited for some period of time. It has nothing to do with the password. And you can change it yourself in CP -> Security -> Change account password.

P.S. Stop using Caps, no one is blind here.


I'm not active on the forum anymore. Please contact other forum staff.
Tommy
Posts: 454
Reputation: 38

Message # 66 | 4:50 PM
mikeledevito,
We can't change password for you. You need to do that.
Quote (mikeledevito)
TO TOMMY AND TO GRATZ !!!

Also his name is not "Gratz". He is "Dartz".
Next time don't ask others to change the password for you.
We don't appreciate this.

Turn caps off


"I don't like to commit myself about heaven and hell - you see, I have friends in both places"
kmukundank
Posts: 2
Reputation: 0

Message # 67 | 3:13 PM
my site is also not working
kinldy help me
my site is
kmukundank.ucoz.com
Tommy
Posts: 454
Reputation: 38

Message # 68 | 4:10 PM
kmukundank, Please explain the problem.
"I don't like to commit myself about heaven and hell - you see, I have friends in both places"
Kubeintosh
Posts: 10
Reputation: 0

Message # 69 | 4:35 PM
kmukundank, your site is loading fine for me.
Anubis
Posts: 10
Reputation: 0

Message # 70 | 1:44 PM
Hi,

I was changing the calendar settings on my site and suddenly the whole site collapsed. It always gives me the note:

"SITE NOT FOUND
The requested site "virtualsurvivor.ucoz.net" is not registered at uCoz Web Services"

Could you please check this up and if there is a way to get it back? Thanks

Sunny
Posts: 9296
Reputation: 456

Message # 71 | 2:09 PM
Anubis, your website was deleted for cheating with traffic and counters. To solve this matter contact Tech. Support.
I'm not active on the forum anymore. Please contact other forum staff.
Anubis
Posts: 10
Reputation: 0

Message # 72 | 2:13 PM
Quote (Sunny)
Anubis, your website was deleted for cheating with traffic and counters. To solve this matter contact Tech. Support.

Thank you for your answer. Could you please explain me how someone was cheating (because I know I didn't to anything intentionally and wouldn't want to repeat it again in future by accident)?

I will also contact Support.

Sunny
Posts: 9296
Reputation: 456

Message # 73 | 2:29 PM
Anubis, as a rule traffic cheating and auto-surfing are done by means of iframes.
I'm not active on the forum anymore. Please contact other forum staff.
Anubis
Posts: 10
Reputation: 0

Message # 74 | 2:34 PM
Quote (Sunny)
Anubis, as a rule traffic cheating and auto-surfing are done by means of iframes.

I'm a newbie so I googled what that means, lol... The only thing I can think of reading about iframes are youtube videos placed on the forum of my site that has just been deleted. Is it possible that it was closed just because of that? If that is true, that is a bummer... So much hard work to be ruined because of embeded videos... If I knew I would delete them right away. weep

Thanks for your responses. Unfortunately, the site seems to be gone. sad

Post edited by Anubis - Tuesday, 2010-01-12, 2:35 PM
Sunny
Posts: 9296
Reputation: 456

Message # 75 | 9:29 AM
Anubis, I don't think that the videos are the problem. If you didn't do anything then probably you website will be restored. Only tech. support can decide. Therefore wait for their reply.
I'm not active on the forum anymore. Please contact other forum staff.
uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems)
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