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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM 2011-06-29
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


^WeSt
Posts: 38
Reputation: 0

Message # 1036 | 6:38 PM 2014-09-11
Hello,

My website (www.westor.ucoz.com) is currently unavailable because the s37 server is down due an ddos attack, how can i make my website be up again? i must wait until the server will be come up again or is there any other solution?

Trace report:

tracert westor.ucoz.com

Tracing route to westor.ucoz.com [195.216.243.237]
over a maximum of 30 hops:

1 90 ms 91 ms 99 ms dsldevice.lan [192.168.10.254]
2 36 ms 35 ms 36 ms b1.met.cyta.gr [46.103.127.1]
3 35 ms 35 ms 36 ms 178-103-225.brsl3.cyta.gr [178.59.103.225]
4 36 ms 38 ms * 78-2-216.itr.cyta.gr [78.87.2.216]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 126 ms 125 ms 125 ms ae-23-23.ebr1.Amsterdam1.Level3.net [4.69.143.61
]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 126 ms 129 ms 131 ms ae-111-3501.bar1.Stockholm1.Level3.net [4.69.158
.241]
14 119 ms 118 ms 154 ms EDN-SOVINTE.bar1.Stockholm1.Level3.net [213.242.
69.50]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

- Thanks!
I Would Like To Kiss You But I Cant Tell Me Why Not My Baby ? ? ?
Post edited by ^WeSt - Thursday, 2014-09-11, 6:41 PM
joexyz
JOE-vascript
Posts: 1770
Reputation: 78

Message # 1037 | 7:49 PM 2014-09-11
^WeSt, you have to wait until the server will work normally again.
hey i'm joe and i do not work for the company anymore, please contact other staff or tech support
icon by ch-chau

sometimes i lurk here
Sunny
Posts: 9296
Reputation: 456

Message # 1038 | 2:04 PM 2014-09-12
^WeSt, at the moment your website is available online.
I'm not active on the forum anymore. Please contact other forum staff.
ggg
Posts: 1
Reputation: 0

Message # 1039 | 12:14 PM 2014-09-13
help
Sunny
Posts: 9296
Reputation: 456

Message # 1040 | 12:07 PM 2014-09-15
ggg, please describe the problem and provide the URL of your website.
I'm not active on the forum anymore. Please contact other forum staff.
Hunlight8719
Posts: 1
Reputation: 0

Message # 1041 | 4:51 PM 2014-09-26
s101 - 213.174.157.139
http://revengeeo.do.am/

Soem people can access it but some nto sayign website unvalable what should I do I found my website S101 and IP on the http://forum.ucoz.com/forum/3-14706-1#85106 in the Server IP's spoiler
joexyz
JOE-vascript
Posts: 1770
Reputation: 78

Message # 1042 | 9:57 PM 2014-09-26
Hunlight8719, the server and your site is working normally at this moment.
hey i'm joe and i do not work for the company anymore, please contact other staff or tech support
icon by ch-chau

sometimes i lurk here
Sunny
Posts: 9296
Reputation: 456

Message # 1043 | 1:59 PM 2014-09-29
Hunlight8719, if the problem persists please ask the users who have to run a traceroute http://forum.ucoz.com/forum/30-2310-1
I'm not active on the forum anymore. Please contact other forum staff.
Davor24
Posts: 330
Reputation: 10

Message # 1044 | 5:25 PM 2014-10-26
For a week and more every afternoon or late at night i get error 500 on my site and it last for a few hours then it's fine until tomorrow afternoon. For some reason it affect publisher module more then any other, for example my index page, forum, blog work's fine but publisher get error 500.

As mentioned in server status theme i am providing next info:

Picture of error: http://prntscr.com/4zz2l2
I have notice it today in 6:15 PM (time zone is GMT+2).

Also site is not always off for a few hours but in intermittent system, like 10 min off - 5 min ok, then it goes off again then it come back etc. And it last for days but i have not have computer to report this until now. smile
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1045 | 6:27 AM 2014-10-27
Davor24, there haven't been any reported/known outages on your server so I'll forward this to tech. I'll get back to you with further information as it comes to hand. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Davor24
Posts: 330
Reputation: 10

Message # 1046 | 5:19 PM 2014-10-28
Paradox, thank you for the replay i would just like to inform you that it happened again yesterday around 10-11 PM. smile
Sunny
Posts: 9296
Reputation: 456

Message # 1047 | 9:45 AM 2014-10-29
Davor24, I'll forward the info.
I'm not active on the forum anymore. Please contact other forum staff.
kankukong
Posts: 95
Reputation: 0

Message # 1048 | 12:06 PM 2014-11-02
Script error 500

Service is temporary unavailable. Try again in few minutes.

Link error: http://kenhtruyen.dmon.com/panel/?a=domain_transfer

My website : kenhtruyen.com and kenhtruyen.dmon.com

and so error 500 in domain transfer , my web kenhtruyen.com can not load

Image screenshot:
http://i.imgur.com/OpQaQow.png
http://i.imgur.com/dkrILGi.png

please help me fix it as soon as well.

Time : 18:00 GMT +7
Post edited by kankukong - Sunday, 2014-11-02, 12:09 PM
Davor24
Posts: 330
Reputation: 10

Message # 1049 | 4:02 PM 2014-11-02
Error 500 is still happening every day, i have 2 sites on server 48. It's become real problem for my team and my users since it last for a few weeks now every night. It is happening right now while i write this (5 PM, +2 GMT http://prntscr.com/52ax6d ). Can something be done regarding this mater? smile
Post edited by Davor24 - Sunday, 2014-11-02, 4:06 PM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1050 | 4:42 PM 2014-11-02
kankukong, I will have this sent onwards to the DMON administration. smile

Davor24, I'll again forward to tech and see what they say. I'm not well versed in provider server technology so I can't even hazard a guess as to the cause or an ETA. I'll let you know if I hear back.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
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