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uCoz Community » General Information » Paid Services » Paid Services & Frequently Asked Questions
Paid Services & Frequently Asked Questions
Natashko
Posts: 3366
Reputation: 171
Message # 1 | 1:43 PM
Paid Services & Frequently Asked Questions

uCoz aside from providing it's wide range of free services available to users, also provides a range of premium and paid features which allow webmasters to further expand their sites capabilities and functionality.

The purchasing of paid services is available through the Control Panel by navigating to Paid Services.



Users are able to purchase premium features either as part of a package, or as *separate services.

*How do I purchase a separate service?

Due to the recent release of the new pricing structure and service packages there have been a lot of changes in how the system now provides separate services. Separate services are now only available to be purchased on top of an existing purchased package within 24 hours of activation. After purchasing a premium package navigate to Control Panel > Paid Services and find the "Buy a separate service" button as show below:



You will then be able to choose a range of options as indicated, depending on the package purchased and whether the service is already included as part of the package.

MINIMAL
BASIC
OPTIMAL
MAXIMAL
SHOP
Remove uCoz Copyright
Remove CP Advertisement
Enable E-Shop Module
Enable PHP Usage


Keep in mind while deciding on the additional services you would like to apply to your site that these will only be available for the term of the purchased package.

I have paid for a service, I can see it in the "Paid orders" section, but the service is not active. What is wrong and how do I fix it?

Most frequently this case arises where a preexisting package is actively enabled on the website. Two packages can not be enabled on the website simultaneously and as a result the system will wait until the previous package has expired to activate your new purchase.

If you require the newly paid service to be enabled straight away, you need to cancel the previous service. You can complete this by navigating to Control Panel > Paid Services > Paid Orders > Select The Relevant Order > Cancel.



NB: When you cancel the service, the remaining funds that weren't used will be added to your account, so you will be able to use them in future. This are listed as Personal Account funds.

What is a premium account/premium user?

Premium accounts are those websites, the owners of which have paid for a service or a package of services that costs not less than $3 once. After paying for such service or a package of services, user's account (website) is considered to be premium. Premium users have some benefits. For example, premium accounts are active regardless of their attendance. So they can never be removed for inactivity.
Robots.txt file of premium websites is unblocked after paying (before the quarantine is over).
Premium users are discussed here: http://forum.ucoz.com/forum/46-9447-1

How to get a domain as a gift?

To receive a domain as a gift in the chosen zone – follow the link "Get domain as a gift” on the Main page of the Control Panel. You can do so only after paying for a premium package for 12 months or more (at once).
You will see the window with the certificate code. Use this code to purchase a domain here: http://domain.ucoz.com.
If you didn't write the code down you can have a look at it once again: Help -> Technical Support, the message with the topic "Domain as a gift”
See useful screenshots here
If you have any problems regarding the "Domain as a gift" issue, discuss them here.

I have several websites. Can I buy packages of services for all the websites at once or do I have to pay for a package at each website separately?

Yes. For now you have to pay for each website separately.

When the package of services expires, what is going to happen with additional Megabytes I have paid for to increase the disk space?

When this package or the service expires, the additional Megabytes are going to be taken away. All the entries will remain. All you have to do is either pay for this service once again or clear the disk space. Otherwise, users' activity on the website will be blocked. (They will not be able to add entries etc.)
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Natashko
Posts: 3366
Reputation: 171
Message # 16 | 9:14 AM
Royaliti,
Quote (Royaliti)
hi there, i would like to pay with paypal but i cant find it, it's say paypal on credit card part but after that i can't find it

You will find your answer here: http://forum.ucoz.com/forum/46-14183-81729-16-1314025472 Step 5 in particular.
jackass
Posts: 278
Reputation: 10
Message # 17 | 2:41 PM
Hello!

I paid for Service package "Premium" via http://www.2checkout.com/
My employ needs a VAT registration number and I don't know how or where to find it!

Can you help me?

Support forum
Sunny
Posts: 9296
Reputation: 456
Message # 18 | 1:02 PM
jackass, it is not possible if you pay via 2CO. As far as I know you should pay as a legal entity via a bank transfer.
I'm not active on the forum anymore. Please contact other forum staff.
jackass
Posts: 278
Reputation: 10
Message # 19 | 7:53 AM
Sunny, maybe I should ask it to technical support?
I never paid for uCoz services so I didn't know! But I need that number...

Support forum
Sunny
Posts: 9296
Reputation: 456
Message # 20 | 10:32 AM
jackass, you can try but I am not sure they will be able to help.
I'm not active on the forum anymore. Please contact other forum staff.
Kureolimp
Posts: 1
Reputation: 0
Message # 21 | 7:54 PM
Can I pay with moneybookers.com???
Sunny
Posts: 9296
Reputation: 456
Message # 22 | 9:43 AM
Kureolimp, unfortunately it is not possible for now. You can by a credit card, PayPal, or SMS.
I'm not active on the forum anymore. Please contact other forum staff.
Bengaltiger
Posts: 57
Reputation: 1
Message # 23 | 3:31 PM
i have a question about Paid service package (Premium).
if I by Premium package for one month can I upload php file in my File Manager?
Sunny
Posts: 9296
Reputation: 456
Message # 24 | 1:13 PM
Bengaltiger, no, you won't be able to upload PHP files to your website. PHP files are stored on a separate server.
I'm not active on the forum anymore. Please contact other forum staff.
Bengaltiger
Posts: 57
Reputation: 1
Message # 25 | 5:28 PM
thanks for reply Sunny,
i need this ability for upload some PHP file to my site directory.
so if I by PHP service for 1 month and after 1 month are my php file gonna delete or live?.
Лютый_хомяк
Posts: 20
Reputation: -2
Message # 26 | 5:47 PM
Bengaltiger, they will not be deleted, but you will not be able to use them.
Made over 30 sites on Ucoz.
Post edited by Лютый_хомяк - Monday, 2012-03-26, 5:49 PM
Bengaltiger
Posts: 57
Reputation: 1
Message # 27 | 7:39 AM
Quote (Лютый_хомяк)
but you will not be able to use them.

Лютый_хомяк, that is Awful...
Johnny9230
Posts: 3
Reputation: 0
Message # 28 | 1:16 PM
I have recently paid for basic - and the control panel is down and my website is offline for several hours - what's going?

Added (2012-11-06, 7:16 AM)
---------------------------------------------
I have recently paid for basic - and the control panel is down and my website is offline for several hours - what's going?

Paradox
Posts: 3262
Reputation: 145
Message # 29 | 1:18 PM
Johnny9230, please provide a site URL. wink With this I will be able to identify your connection problems.
Developer, Designer, Communicator.
Visit me at alexmoloney.me.
Tweet to me on Twitter.
Locky
Posts: 11
Reputation: 0
Message # 30 | 10:36 AM
if i not buy a premium package just Remove Ad Banner then my site will be a premium site?

Example:

No Inactivity delete
Local users
etc.

Hungarian uCoz forum moderator
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