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uCoz Community » General Information » Paid Services » renewal of account- problematic
renewal of account- problematic
stellafive
Posts: 4
Reputation: 0

Message # 1 | 1:26 AM
Hi,
I'm finding renewal of account confusing-- there should be an option on the site that says quite clearly: renew website.
I guessed: since my website is paid through the next 25 days, I went ahead and bought Basic Services for 12 months.
Instead of saying the account now expires in a "a year and 25 days", which would be comforting, it says "website expires in 25 days" and for the new payment it says "service suspended"

Question One: did I buy the right thing to extend service for a year
Question Two: will it automatically kick in with no lose of data when current payment for website "expires"

please let me know!
Thanks
Xayaan
Posts: 558
Reputation: 13

Message # 2 | 9:06 AM
Since The Admins And Helper Are Not Online , I Will Try To Help You.

Quote
Question One: did I buy the right thing to extend service for a year


Yes , You Bought The Right Package To Extend Service For A Year.

Quote
Question Two: will it automatically kick in with no lose of data when current payment for website "expires"


Yes , It Will Automatically Kick In , And It Will Not Effect Any Of Your Data Or Template Of The Website .

Hope I Helped , If I Did Rep+ smile
Thank You
Best Regards

My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio
Sunny
Posts: 9296
Reputation: 456

Message # 3 | 2:29 PM
stellafive, Xayaan is right, once the first package expires, the new one will be activated automatically.

Also I'm not sure whether you got a free second-level domain with your first package. But if you did, please note that it is provided only once and you'll need to renew it separately via domain.ucoz.com.

I'm not active on the forum anymore. Please contact other forum staff.
stellafive
Posts: 4
Reputation: 0

Message # 4 | 0:38 AM
I'm sorry, what the first reply clarified the second reply obscured. I am not a web person. I just want to ensure the memorial website I put up last year will continue-- I keep getting alarming messages it is about to expire. I do not understand "second level domain" and I do not remember what I did a year ago. Who can I contact to give my reciept number, and the domain name I want to ensure continues-- and recieve assurance that it will?

THANK YOU
Sunny
Posts: 9296
Reputation: 456

Message # 5 | 9:31 AM
stellafive, provide the address of your uCoz website.
I'm not active on the forum anymore. Please contact other forum staff.
stellafive
Posts: 4
Reputation: 0

Message # 6 | 3:56 AM
It's jaystoeckel.com
Sunny
Posts: 9296
Reputation: 456

Message # 7 | 12:14 PM
stellafive, you need to renew the domain for one more year (to pay for the renewal) at domain.ucoz.com If you are not able to pay by one of the available payment methods, it is possible that you buy a paid package for your website (for the amount equivalent to the cost of the domain renewal), then the order will be cancelled and the money will be transferred to your account at domain.ucoz.com Please contact the Domain Support (the contact form is at domain.ucoz.com) for more details. Your domain expires on March 14, so don't waste time.
I'm not active on the forum anymore. Please contact other forum staff.
stellafive
Posts: 4
Reputation: 0

Message # 8 | 6:31 PM
So you're saying I can pay again/double? No thank you. At this point the only help I need is how to get a refund on my last payment.

Added (2013-04-04, 12:31 PM)
---------------------------------------------
So you're saying I can pay again/double? No thank you. At this point the only help I need is how to get a refund on my last payment.

Sunny
Posts: 9296
Reputation: 456

Message # 9 | 7:41 AM
stellafive, it's not double, it's a separate domain purchase.

You need to contact Tech. Support via the website Control Panel, the "Help" tab, concerning the refund.

I'm not active on the forum anymore. Please contact other forum staff.
uCoz Community » General Information » Paid Services » renewal of account- problematic
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