Virus on site being reported

Pru

Posts: 29

Reputation: 0

Message # 1 | 12:47 PM 2012-01-19

A user has reported that her anti-virus checker (AVIRA INTERNET SECURITY) is reporting a virus on my site http://thebakerboy.ucoz.com/

The report she is getting (which is in French unfortunately) is:

Un virus ou un programme indésirable a été trouvé dans les données HTTP du site demandé.
URL demandée: http://thebakerboy.ucoz.com/photo
Information: Contient le modèle de détection du virus de script Java JS/ScriptIP-inf.I
Généré par Protection Web 12.01.06.17, AVE 8.2.8.28, VDF 7.11.21.76

Please can someone advise me what I should do about this.

Thankyou.

Added (2012-01-19, 6:47 AM)
---------------------------------------------
I've now reported this to Technical Support and am awaiting a response from them.

Sunny

Posts: 9296

Reputation: 456

Message # 2 | 9:18 AM 2012-01-20

Pru, I forwarded the problem to them as well.

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Pru

Posts: 29

Reputation: 0

Message # 3 | 1:23 AM 2012-01-24

Thank you Sunny. They checked my site and said there was no virus. I don't know what the problem was, but the user has now said she's no longer being blocked. I appreciate your help in escalating this to Tech Support, as I was very worried that if I had a virus my other users would be affected.

Sunny

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Reputation: 456

Message # 4 | 9:17 AM 2012-01-24

Pru, most probably it was an antivirus's mistake.

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Infinity2605

Posts: 24

Reputation: 1

Message # 5 | 2:13 AM 2012-04-18

Malwarebytes Anti-Malware blocking all ucoz websites.

Sunny

Posts: 9296

Reputation: 456

Message # 6 | 9:35 AM 2012-04-18

Infinity2605, please provide more info - what are the websites/servers that are blocked? You can access the forum - or do you have to turn off Malwarebytes Anti-Malware for this purpose? Can you access ucoz.com and unet.com?

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Fermi

Posts: 18

Reputation: 4

Message # 7 | 11:09 AM 2012-05-27

A member said that he have been getting this warning from his antivirus since he joined my site

http://imageshack.us/photo/my-images/7/summerglauwikimalwarewa.jpg/

my site is http://summerglauwiki.com

Sunny

Posts: 9296

Reputation: 456

Message # 8 | 1:50 PM 2012-05-28

Fermi, the IP address on the screenshot does not belong to uCoz. Does the user see the message on your website only? What about other uCoz websites?

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Fermi

Posts: 18

Reputation: 4

Message # 9 | 6:03 PM 2012-05-29

Quote (Sunny)

Does the user see the message on your website only? What about other uCoz websites?

The user see the message on other ucoz sites too. I just asked him to visit a couple of ucoz sites. He did that and told me that he was blocked by his malware protection on all of them

Sunny

Posts: 9296

Reputation: 456

Message # 10 | 9:33 AM 2012-06-01

Fermi, and one more question - is the message the same? I mean the IP address.

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