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| uCoz Community » Additional Services » Account Management » Unable to access site |
| Unable to access site |
Some friends are having issues accessing my website, I've had this issue before, and have the tracert information available, any help would be much appreciated.
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A1MC_xDARK, could you ask your friends to provide tracert results as well please?
 Also - what provider are you with?
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
My access is fine, I'm able to get to it with no issues. The tracert results provided above are from the person who is having difficulties. My provider is a small local company, and the person who provided the trace results is with comcast.
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A1MC_xDARK, ah okay, would you be able to get a second tracert from a different user at all?
Unfortunately our technical division are unable to confirm that these problems are caused by the provider without a second tracert. The alternative is that your user has their firewall/browser settings setup incorrectly and it's currently blocking the site. Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
The above user as since been able to gain access to the site, and I've no other reports of anyone having difficulties as of now. Thanks again for for the assistance, and apologies for any inconveniences.
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A1MC_xDARK, great to hear! If you experience any further problems please don't hesitate to post here, we're always happy to help. It's no inconvenience at all.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
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