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| uCoz Community » Additional Services » Account Management » Still Waiting on Technical Support (Something wrong with site and it might be your Nameservers) |
| Still Waiting on Technical Support |
Quote Cloned_Searos (  )Restoring the default template on the site. Fixed the structure of the template. Does this mean that restoring the default template fixed the initial issues? The chat box, submenus, and new entry issues: Quote Sunny ( )In terms to the drop down tabs on our site in our 'Site Menu' no longer works. Neither does the Chat Box. To where you type in text and it completely just refreshes the page. Then you have the issue with adding a New Entry. Please clarify the following: apart from the backup issue (i.e. not all info being restored) what issues does the test website currently have? I'm not active on the forum anymore. Please contact other forum staff.
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Unless the backup does a full complete restore. We wont be sure if it actually fixed the issues. Being we manually added on the chatbox module, and also seem to be lacking all the content from our original File Manager on the test site. As well as the Archive Entries does not display itself.
All the Tabs/Dropdowns/Submenus in the Site Menu does not display themselves on our Main Site: https://s32.postimg.org/nt3poftc5/Dropdown_tabs_on_Site_Menu.png As stated before. This is a rather fair example of how the site is roughly suppose to function and appear as http://web.archive.org/web/20160306102125/http://deadfish-encod.es/ Unless the backup is a complete success. We wont know if it truly faces the same errors as our main site. Given our chatbox on our main site just refreshes the page once hitting 'OK'. Then every time a new Entry is added. We get the https://s32.postimg.org/towj6nped/Site_Error.png. Different Sections of our Main Site in 'Random Areas' without any Centered coding are Centered. There are more areas suffering from this but this is just an Example: https://s32.postimg.org/f1v3fu7cl/Centered_1.png https://s31.postimg.org/eh87ketzv/Centered_2.png https://s32.postimg.org/9qblheqr9/Centered_3.png Then there are the broken side tables: https://s32.postimg.org/61xj90v9h/Broken_Tables.png There may be other issues we haven't stumbled across as of yet. Yet these were the ones we identified on our main site. That's why unless we can get a full proper backup on the test site. We probably wont know what may of been the cause of this. Being we did not have this predicament before displaying our first tech support request in our panel. We just refreshed our site after being notified in our IRC that our Site was broken after tech support responded to us. If it was something we were responsible for. We would of easily rectified it by backtracking our very last steps and reversing it. Yet it was something we had no control over. Then after removing all the third party scripts. We knew it had to be something deeper then the custom scripts. Given they mainly stayed the same these some odd years. Yet it was more of something internal within our sites system that was altered. That was causing these Error Messages and other features not to work and display properly. Added (2016-07-07, 2:36 PM) Post edited by Cloned_Searos - Wednesday, 2016-07-06, 10:29 AM
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Quote Cloned_Searos ( )All the Tabs/Dropdowns/Submenus in the Site Menu does not display themselves on our Main Site: https://s32.postimg.org/nt3poftc5/Dropdown_tabs_on_Site_Menu.png If you add a submenu item to the site menu on your test website, does is display? Quote Cloned_Searos ( )Unless the backup is a complete success. We wont know if it truly faces the same errors as our main site. Given our chatbox on our main site just refreshes the page once hitting 'OK'. Then every time a new Entry is added. We get the https://s32.postimg.org/towj6nped/Site_Error.png. Does the Chat Box work on your test website? Quote Cloned_Searos ( )Different Sections of our Main Site in 'Random Areas' without any Centered coding are Centered. There are more areas suffering from this but this is just an Example: https://s32.postimg.org/f1v3fu7cl/Centered_1.png https://s31.postimg.org/eh87ketzv/Centered_2.png https://s32.postimg.org/9qblheqr9/Centered_3.png Please provide links to the pages with this issue. Quote Cloned_Searos ( )Please open your website for viewing. Quote Cloned_Searos ( )Also, the backup feature needs to be re-enabled on the test site. Done. I'm not active on the forum anymore. Please contact other forum staff.
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We're currently going to mainly focus on our site move. We'll most likely pick this back up in due time.
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