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Forum moderator: bigblog  
Email problem
Catalin4815
Posts: 2
Reputation: 0

Message # 1 | 10:08 PM
I create a contact form and I don't receive emails on gmail, i tried on yahoo, but I receive nothing. Please can you help me? I reinstalled and installed, again and again, but nothing.

Added (2014-04-25, 4:08 PM)
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This is the page where is the contact form: http://papiumateinfo.ucoz.ro/index/0-3

Eriko
Pokémon Master
Posts: 962
Reputation: 34

Message # 2 | 2:14 AM
Have you checked your spam?
Catalin4815
Posts: 2
Reputation: 0

Message # 3 | 5:51 AM
Yes, there aren't emails...
Good
Posts: 365
Reputation: 12

Message # 4 | 9:34 AM
This is Google and Yahoo problem. They blocked mails from auto service.
Admin3692
Posts: 9
Reputation: 0

Message # 5 | 6:54 PM
Quote Good ()
This is Google and Yahoo problem. They blocked mails from auto service.

please help me how to fix it. customer contact I mainly use yahoo and gmail
NormalX
Posts: 94
Reputation: 7

Message # 6 | 2:23 AM
From what i know Google and other email services has filter that transfer email to particular folder (or label for gmail) based on criteria (i.e. subject of email)...try to remove subject field from email form on the site and then making a subject filter that transfer email directly to particular folder if its subject matched filter subject

uCoz Default subject is - uCoz - New mail

I am not sure if this is gonna fix the problem, but this way it wont end up in spam or junk

Also my email form work (i use gmail)
Admin3692
Posts: 9
Reputation: 0

Message # 7 | 3:14 AM
Quote NormalX ()
From what i know Google and other email services has filter that transfer email to particular folder (or label for gmail) based on criteria (i.e. subject of email)...try to remove subject field from email form on the site and then making a subject filter that transfer email directly to particular folder if its subject matched filter subject

uCoz Default subject is - uCoz - New mail

I am not sure if this is gonna fix the problem, but this way it wont end up in spam or junk

Also my email form work (i use gmail)

failed

Added (2014-04-28, 9:09 PM)
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gmail ok, yahoo mail is not

Added (2014-04-28, 9:14 PM)
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please help fix admin for yahoomail

Sunny
Posts: 9296
Reputation: 456

Message # 8 | 11:57 AM
Admin3692, I can't confirm the problem, e-mails are received to gmail.com and yahoo.com without any delays. What is your exact yahoo email? You can send it in a private message if you don't want to post it in public.
I'm not active on the forum anymore. Please contact other forum staff.
Sunny
Posts: 9296
Reputation: 456

Message # 9 | 11:01 AM
Quote Admin3692 ()
if customers use yahoo mail, I will not receive their requested


It does not matter what e-mail service your customers use, it should not affect the fact whether you receive messages sent via the form or not. What matters is what e-mails are specified in the e-mail form settings.

The techs have tested your e-mail form both with gmail and yahoo, and the messages were received instantly. Did you try to send messages via the form yourself? I've also just sent a test message via the form. If you don't receive it and any other messages, then maybe you have some filters enabled in your e-mail boxes?

There also was a DDoS attack on the server yesterday, so it could cause some delays in delivery.

I'm not active on the forum anymore. Please contact other forum staff.
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