Why you cancel my payment and not return

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Why you cancel my payment and not return (Buy Basic hosting plan)

Waqas2911

Posts: 1

Reputation: 0

Message # 1 | 9:32 AM 2012-01-20

HI Sir

i paid 2 month's payment "6.18 USD" for you for basic plan hosting but you Cancel cry

my paid hosting, why you cancel my paid hosting and not return my amount ...? kindly reply me as early as possible i am really worried about this, Please tell me what the reason behind this.

Thanks

Sunny

Posts: 9296

Reputation: 456

Message # 2 | 9:59 AM 2012-01-20

Waqas2911, what is your website address?

I'm not active on the forum anymore. Please contact other forum staff.

myraghi

Posts: 6

Reputation: 0

Message # 3 | 11:15 AM 2014-07-05

Hello
I have the same problem. I paid for 6 monts, busines package, and now after almost one month, the payment was canceled and do not know where the money are. Please tell me what hapend, I need this package bak, is important.
The site addres is http://ifish.ucoz.com/
Thanks
Regards Mircea

Kelarsol

Posts: 6

Reputation: 3

Message # 4 | 4:29 PM 2014-07-07

Hello, Myraghi.

Could you please tell what payment system you have used.
The exact time of the payment will also be very helpful.
Do you have the confirmation of the payment in any form?

We will get to the bottom of it asap.
Sorry for the inconvenience.

Upd. The payment from you has been labelled fraud by the payment service provider.
Generally, they return money to the owner within 14 days.
Please check your email for letters from them. Contact the provider to find out why they decided that your payment is not cleared. Maybe they have tried calling you, but couldn't reach you?

We have turned on the internet-module and turned off the advertisement on your site for a month, to give you time to figure things out with this payment.

Thank you for using Ucoz.

Post edited by Kelarsol - Monday, 2014-07-07, 5:54 PM

Kelarsol

Posts: 6

Reputation: 3

Message # 5 | 3:54 PM 2014-07-09

Hello, Myraghi

Thank you for your answer.
We will try to sort out the reason for this situation with the payment partner directly, if they request any additional information - I will ask you. One request - if you receive the money back on your card - please inform me, so that I know that the procedure initiates by the bank has worked.
Thank you very much.
Nataliya

Raver

Posts: 100

Reputation: 15

Message # 6 | 5:17 PM 2014-07-09

myraghi, you can also get support in the Romanian language, if it's easier for you, by joining the Romanian's Community Forum!

myraghi

Posts: 6

Reputation: 0

Message # 7 | 6:38 PM 2014-07-09

Thanks for advice Raver, but I prefer to use this place for support, I know how to fid this place, I know you people and the feedback was quick and verry helpfoul. I hope to solve this litle problem, as soon as posible and to have the module paid and safe.
Thanks again to everyboy.
Mircea
Romania

Why you cancel my payment and not return (Buy Basic hosting plan)

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