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uCoz Community » General Information » Paid Services » Cancel order (cancel order)
Cancel order
ethan
Posts: 15
Reputation: 0

Message # 1 | 7:42 AM
i have done a huge mistake...
i live in india and i am having a debit card
i was just going through the paid services and purchased the minimal offer for 12months...i thought before checkout the payment system will move to bank website where i will be writing my password...but this doest happen....the amount was debited from my account
i cancelled the order right away...when i will be getting my refund...??
help please...
and sorry for my bad english

Added (2015-09-13, 7:42 AM)
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the amount was refunded but to my website... is their any way to get that back in bank account...please i need a big favor here cry cry cry cry

Sunny
Posts: 9296
Reputation: 456

Message # 2 | 2:46 PM
ethan, please clarify whether you want to get a full refund or you just want to buy another plan instead of Minimal?
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ethan
Posts: 15
Reputation: 0

Message # 3 | 4:07 PM
i want to get a full refund directly to my bank account...is it possible..??
Post edited by ethan - Monday, 2015-09-14, 4:07 PM
Sunny
Posts: 9296
Reputation: 456

Message # 4 | 9:26 AM
ethan, it is possible but according to our refund policy the amount to be refunded won't be full. Please see paragraph 5.6. of the User Agreement http://www.ucoz.com/terms :

Quote
When requesting a refund, the User pays the commission established by the payment system, as well as one month's cost of the services for early termination

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uCoz Community » General Information » Paid Services » Cancel order (cancel order)
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