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uCoz Community » General Information » Paid Services » Technical Support ("waiting" time ?)
Technical Support
Urs
Posts: 303
Reputation: 4

Message # 1 | 10:55 AM
How much time do one has to wait to get a reply from Technical Support in general ?

I have a question there for two templates to be moved to different sites, and the question is still on "waiting".

Thank you very much in advance.

https://thassos.one/

Added (2019-07-24, 10:57 AM)
---------------------------------------------
It has been 3 days now.
Is uCoz stuff on holiday ?


Thassos Island Portal :
https://thassos.one
joexyz
JOE-vascript
Posts: 1723
Reputation: 76

Message # 2 | 11:23 PM
The uCoz tech support has an alright response time (most of the time it's under 48 hours), but sometimes answering the tickets might take a bit longer than it should due to unpredictable circumstances. If your ticket still hasn't been answered, please send me a direct message with your ticket #.
hey i'm joe and i do not work for the company anymore, sorry for the late replies
icon by ch-chau

I'm still here for some godforsaken reason
Urs
Posts: 303
Reputation: 4

Message # 3 | 12:02 PM
Hello there.

It's been 5 days now.
I contacted them over HELP -> Technical Support, i replied to a discussion we had, the message is still pending (waiting).

I will send you the ticket via PM.

Thank you bigblog.

Thassos Island Portal :
https://thassos.one
joexyz
JOE-vascript
Posts: 1723
Reputation: 76

Message # 4 | 5:35 PM
Urs, I meant the ticket ID, not the ticket itself. anyway, I'll forward it.
hey i'm joe and i do not work for the company anymore, sorry for the late replies
icon by ch-chau

I'm still here for some godforsaken reason
joexyz
JOE-vascript
Posts: 1723
Reputation: 76

Message # 5 | 7:28 PM
Urs, the templates have been uploaded to the file managers of the two websites. Please check and confirm. Sorry for the delay.
hey i'm joe and i do not work for the company anymore, sorry for the late replies
icon by ch-chau

I'm still here for some godforsaken reason
Urs
Posts: 303
Reputation: 4

Message # 6 | 9:01 AM
There are some problems with them, i will contact you after work.
Thassos Island Portal :
https://thassos.one
maria_mesh
Posts: 4
Reputation: 0

Message # 7 | 8:32 PM
Gromov
Posts: 616
Reputation: 14

Message # 8 | 3:07 PM
maria_mesh, actually it's not, but due to the number of spam messages and the user request we receive + a lot of users think that by duplicating their request will do them well, are increasing the queue, therefore, sometimes the response time may increase + you should note that customer support isn't working on weekends.
uCoz Community » General Information » Paid Services » Technical Support ("waiting" time ?)
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