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uCoz Community » General Information » Paid Services » Support
Support
HeLpeR
Posts: 22
Reputation: 0

Message # 1 | 7:34 PM
So, I have purchased ucoz's paid plan that contains Live chat with Support Team, but I still can't see any option to chat live.
Felicia
Posts: 120
Reputation: 3

Message # 2 | 6:04 AM
HeLpeR, please provide the url of the site
Good things come to those who wait!
HeLpeR
Posts: 22
Reputation: 0

Message # 3 | 7:42 PM
Felicia, I sent you PM with the website's url.
Felicia
Posts: 120
Reputation: 3

Message # 4 | 9:02 AM
HeLpeR, I've replied.
To have the answer public, as well, I'll add it below, as well:
"Unfortunately, there is a small issue - due to an error on our side, the LiveChat option appeared globally (we're currently working on fixing this). In reality, Live Chat is currently available only for the Russian users, as part as the Maximum and Shop plans. This option is under testing, for now, so couldn't say when or if it will be available globally, in English."

Good things come to those who wait!
Amatőr
Posts: 8
Reputation: 0

Message # 5 | 4:01 PM
Hi All!
I have a website with basic plan.
How can I set it back to free?
Thanks!
Felicia
Posts: 120
Reputation: 3

Message # 6 | 8:31 AM
Amatőr, after the subscription expires, you're gonna get to the free plan automatically - just make sure you disable the recurring payment option in your CP -> Plans -> Paid orders -> Subscription management
Good things come to those who wait!
Amatőr
Posts: 8
Reputation: 0

Message # 7 | 8:21 PM
Felicia, Thank You!
uCoz Community » General Information » Paid Services » Support
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