| In this thread I’ll explain what it is and why it is needed. This information is intended for Windows users - I think that users of other OS are advanced enough to do similar actions or find the necessary information on the Internet. Some theory:
Quote Traceroute is a computer network tool used to determine the route taken by packets across an IP network. Traceroute is often used for network troubleshooting. By showing a list of routers traversed, it allows the user to identify the path taken to reach a particular destination on the network. This can help identify routing problems or firewalls that may be blocking access to a site.
More information: http://en.wikipedia.org/wiki/Traceroute Why is it needed?
Sometimes some site (as a rule you are worried about your own site) is not accessible for you. This may be caused by the following:
1. Problems on the server (including maintenance work)
2. Problems with your network provider
3. Problems with the channel
4. Problems with your browser
5. You are blocked
And some other. Traceroute will help to identify the situation. So when you contact Technical Support with the problem that your site is not accessible, attach also the tracert data. It will save time and will permit to solve the problem quicker.
Before you write that you site is inaccessible you should define whether it is your personal problem or it is global. If your site is fully inaccessible we probably know it but you can still remind us about it one more time. The main thing is that your angry emails must not distract us form the solving of the problem itself. In order to approximately define what the problem is connected with try to open the site in another browser. If it opens then there are some problems with your browser or firewall settings. Ask your friends that use services of another provider or better live in another region to open your site. If they can do this and you not then most likely there are some problems with your provider or channel, however other variants are also possible. In this case it is worth to make traceroute, it will help to identify the problem. You can also use special services to check your site availability, e.g. http://host-tracker.com/ - Enter you site URL and click on "check". After some time you’ll see the availability of the site from different parts of the world. If the result is "Оk" then it’s your local problem.
How to perform a traceroute Press "Start" and then "Run".
Type "cmd" (without quotes) and click "Оk" (or "Enter")
 In the command line that will appear type (without quotes) "tracert url_of_the_site"
e.g. if we want to perform a traceroute of ucoz.com we must type "tracert ucoz.com" and click Enter
 Then you might want to send the received data to our Technical Support. It is not necessary to make a screenshot, you can just copy the data and send them as text. To do this press right mouse click -> select all. Then press Enter. Now the data are in the Clipboard. Paste them into email letter by means of right mouse click -> Paste (or ctrl + V)
 Traceroute from different parts of the world:
http://www.traceroute.org/
http://www.tracert.com/trace_exe.html
I'm not "man", "sir" or whatever. I'm female!
About signatures, screenshots etc...
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