Comcast problems?

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Message # 1 | 9:56 PM 2013-02-08

I have a few users who are trying to register and access my website, but cannot see it at all. I asked if they were using Comcast and they said they were.. not sure what exactly is going on. I can access my website fine, but many of my potential users cannot. ?

Added (2013-02-08, 3:56 PM)
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http://www.asubmissivesinitiative.com/

Paradox

Old Guard

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Message # 2 | 5:42 PM 2013-02-09

asubmissivesinitiative, please provide the tracert results if you can of a user who is experiencing these issues. I have only one confirmed series of results which indicate the server may have been blocked by the Comcast service. Further information will aid in the analysis and resolution of these issues. wink

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.

asubmissivesinitiative

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Message # 3 | 8:51 PM 2013-02-09

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sarah>cmd
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Sarah>tracert asubmissivesinitiative.com

Tracing route to asubmissivesinitiative.com [193.109.247.157]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 192.168.1.1
2 36 ms 32 ms 33 ms c-75-70-120-1.hsd1.co.comcast.net [75.70.120.1]

3 11 ms 10 ms 25 ms te-9-5-ur02.englewood.co.denver.comcast.net [68.
85.221.249]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Sarah>

Paradox

Old Guard

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Message # 4 | 3:49 AM 2013-02-10

asubmissivesinitiative, from the tracert provided it is now evident that Comcast appear to be blocking Server 57. The best advice we can give is to contact the provider regarding this issue. We will also contact the provider regarding this issue. In the meantime you can use a proxy service such as TOR to access your website. wink

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.

tribal-jim

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Message # 5 | 9:33 PM 2013-02-10

I cant get to my site either with Comcast

the control panel and web do not work

Post edited by tribal-jim - Sunday, 2013-02-10, 10:01 PM

Paradox

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Posts: 3284

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Message # 6 | 10:55 PM 2013-02-10

Quote (Paradox)

The best advice we can give is to contact the provider regarding this issue. We will also contact the provider regarding this issue. In the meantime you can use a proxy service such as TOR to access your website. wink

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.

Sunny

Posts: 9296

Reputation: 456

Message # 7 | 12:55 PM 2013-02-11

Let's keep all further discussions here: http://forum.ucoz.com/forum/31-16388-1
We will also contact Comcast concerning the matter.

Locked.

I'm not active on the forum anymore. Please contact other forum staff.