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| uCoz Community Additional Services Account Management Site not found and other troubles (access problems) |
| Site not found and other troubles |
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system. What is to be done? - Direct attention to your ISP. 2. If a group of websites does not load, the administration is aware and is fixing it. What is to be done? - Wait. 3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only. 4. If you have just attached a domain you should wait 24 hours on the average. 5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings. We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience. "Requested site is not registered at uCoz Web Service SITE NOT FOUND" It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address. SITE NOT FOUND The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner. The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled. If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions. What should I do if I haven't received a message with the restoration link? The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted. Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery. If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website. What kind of message to uCoz Technical Support service should I write, if I want my website to be restored? Do not forget to provide your website address. SITE NOT FOUND The requested site "site_address" is not registered at uCoz Web Service It means that the website has been deleted and the restoration link is not active any more. «Account is blocked» The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/ What kind of message to uCoz Abuse Service should I write, in case my website is blocked? Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something. I'm not active on the forum anymore. Please contact other forum staff.
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Quote (Davor24) i have a problem with server 48 I have 2 large site on him, any news when will he be back? The problem is solved... Some of my moderators have lost content on ( catalog, publisher, awards, rep etc ) it still exists but is not associated with their profile ( changed address or profile after server returning )... whether to return to the old or needs to be manually switched to the current profile..? search also does not work Thank you Post edited by Davor24 - Sunday, 2012-10-14, 9:03 PM
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Aw... still, I can not open it, so sad
Post edited by kaPaul - Monday, 2012-10-15, 0:37 AM
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Davor24, kaPaul, please read the description of the server 48 problem in the following thread: http://forum.ucoz.com/forum/3-14706-1#85106
Quote If your website is hosted on Server 48, and it is inaccessible or was restored with errors, please contact us via the following form: http://www.ucoz.com/contact I'm not active on the forum anymore. Please contact other forum staff.
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UPDATE: Now it's up but so discard this post! but it was a 24hr downtime of my website!!!
Hi, My website (http://oki.do.am) has been down the whole day!!! What's happening, this is no good.  What's wrong? what should I do? Is there any mirroring mechanism for uCoz, so that if one site is down, another backup is available? I can't even access my admin page: http://oki.do.am/admin Thanks for any help. Post edited by idoit - Monday, 2012-10-22, 1:16 AM
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idoit, your site was temporarily unavailable due to scheduled disk checks. Disk checks can take up to 24hr periods to complete. Please understand this was only a temporary occurrence and is required to keep the server maintained.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Hi admin, isn't possible to trace the source of ddos of server 52 and update on your status page. Thanks
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EWindfield, our tech department are managing the issue as efficiently as possible.
 Sunny has already updated the Server Status's thread appropriately today.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
My website is quite political so the source of ddos is quite touching on my side. Nevermind if it is very troublesome.
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My website could not be opened as if offline after having paid you guys for a basic plan!!!!????
Is that professionalism? And customer oriented? The address "meetmequick.ucoz.com" Can anyone help me? I would be grateful... |
Johnny9230, the server where your website is hosted (server 52) is unfortunately under a DDoS attack. Our techs are doing all possible to minimize its effect. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
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Hi! I don't know why but im getting a error when i type my website url in the browser address bar! My site is missing! What happen to it??? Somebody please tell me, my website is http://lbgtworld.ucoz.com
Post edited by Admistrator - Friday, 2012-11-09, 6:36 AM
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Admistrator, server 104, where your website is hosted, is currently inaccessible due to technical problems. Please check the following thread for updates: http://forum.ucoz.com/forum/3-14706-1
I'm not active on the forum anymore. Please contact other forum staff.
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Thanks for the reply @Paradox
My question still remains open, is there a mirror mechanism? I just need one mirror, because uCoz is amazing enough that chances are if one of them is down, the other one which is exactly same (mirror) would show up. This feature would be great and very much needed! because sometimes (for example today again), website is down for hours! Thanks for your service! Post edited by idoit - Sunday, 2012-11-18, 0:59 AM
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idoit, due to technical problems experienced yesterday at the datacenter a series of servers are currently unavailable. Our technical specialists are addressing these problems at the current moment. We apologise for any inconvenience these problems may be causing and are doing our best to bring the servers back online ASAP.
For more specific information please refer to the uCoz Status thread: http://forum.ucoz.com/forum/3-14706-1 ~~ As to your inquiries regarding mirrors unfortunately sites can only be hosted on one server.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
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