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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM 2011-06-29
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


bodbreed
Posts: 313
Reputation: 1

Message # 991 | 5:46 PM 2014-07-07
Quote Sunny ()
XO-Ferg, provide the uCoz address.


ventlife.ucoz.com

Added (2014-07-06, 11:29 AM)
---------------------------------------------
I was able to access my control panel via my iphone, but still not able to access ventlyfe.com or ventlife.ucoz.com, if that helps...

Added (2014-07-07, 11:46 AM)
---------------------------------------------
Any news? Don't mean to be a nuisance, just hate it when my site's down.

Raver
Posts: 100
Reputation: 15

Message # 992 | 10:05 PM 2014-07-07
XO-Ferg, it seems there is an issue with the connected domain.

Your domain is currently attached using the 3rd method, but the A records are not specified. What you need to do is add the domain's A records with the IP-address of the server, in the domain's control panel. http://clip2net.com/s/itaav3,

More details about connecting the domain using method 3 you can find here.
bodbreed
Posts: 313
Reputation: 1

Message # 993 | 11:35 PM 2014-07-07
Quote Raver ()
XO-Ferg, it seems there is an issue with the connected domain.

Your domain is currently attached using the 3rd method, but the A records are not specified. What you need to do is add the domain's A records with the IP-address of the server, in the domain's control panel. http://clip2net.com/s/itaav3,

More details about connecting the domain using method 3 you can find here.


Ok but, I can't access the control panel...

Added (2014-07-07, 5:28 PM)
---------------------------------------------
Nevermind, I'm able to access my control panel

Added (2014-07-07, 5:35 PM)
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Thanks for the help Raver, it was an obvious mistake on my part, I feel stupid lol.

benjamin
Posts: 1
Reputation: 0

Message # 994 | 11:56 AM 2014-07-08
hello I can not connect to this site http://multiasia.at.ua/ this message appaers

SERVEUR NE PEUT PAS TEMPORAIREMENT
AFFICHER LA PAGE DEMANDÉE

Le serveur est probablement inaccessible ou les travaux techniques de courte durée sont réalisés.
Si l`erreur se répète constamment et longtemps, informez-nous par le formulaire de contact.
thanks for the answer ...
joexyz
JOE-vascript
Posts: 1770
Reputation: 78

Message # 995 | 2:47 PM 2014-07-08
Hello benjamin! The site is accesible now. The problem was at the server, where your site is hosted.
hey i'm joe and i do not work for the company anymore, please contact other staff or tech support
icon by ch-chau

sometimes i lurk here
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 996 | 3:49 PM 2014-07-08
benjamin, your site's server was temporarily unavailable earlier today due to technical difficulties experienced at the data center. These have been since resolved and the server is now working in normal mode. If you experience further difficulties you can check the Server Status thread to see if we've yet listed the outage or otherwise post here and we'll check it out. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 997 | 2:16 AM 2014-07-11
Quote arabtv ()
my other website also I just created is down
free-eg.do.am


s101, the server your website is hosted on was temporarily unavailable for an hour or so yesterday. The server is currently working in normal mode. smile

Quote arabtv ()
ello,
today I checked my website and it was working just fine
an hour ago checked it back and it doesn't load at all and sometimes it tells me The website "ezfilms.do.am" is not registered with uCoz.

the attached domain name is free-eg.com

can someone help me
Thanks in advanced


Please don't post in multiple locations - I have replied in your other post. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
arabtv
Posts: 14
Reputation: 0

Message # 998 | 5:55 AM 2014-07-11
Hi Paradox and Thanks for replaying,
the website still down the all day long
and you can take a look
http://ezfilms.do.am

please someone fix this ASAP cause it is loosing guests like that in addition I have all the codes in it
Post edited by arabtv - Friday, 2014-07-11, 6:21 AM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 999 | 7:26 AM 2014-07-11
MeciuriLiveHD, please do not post multiple messages regarding the same topic. I have replied in your other thread. wink

arabtv, please continue in your other thread here: http://forum.ucoz.com/forum/56-18484-1
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
arabtv
Posts: 14
Reputation: 0

Message # 1000 | 7:55 AM 2014-07-11
alright Paradox
I was going there from the beginning but for some reason did not see it
and hopefully my site will be back soon
Clyde
Posts: 242
Reputation: 0

Message # 1001 | 1:33 PM 2014-07-11
s102 is listed as 'issue resolved' but we haven't been able to access for 2 days now.

www.http://audioforum.my1.ru

"server not found"
Ucoz Website Since 2009
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1002 | 3:31 PM 2014-07-11
Clyde, can you please provide trace results. smile

s102 from what I can determine and the reports I have is currently operating in normal mode. This appears to be an isolated issue with your website. Tracing results will help us determine where the error's occurring.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Clyde
Posts: 242
Reputation: 0

Message # 1003 | 4:17 PM 2014-07-11
Paradox,tried 3 different methods for route...

one as described on this site

two from an online provider

and three did a ping test from my system:

all 3 respond as either invalid site or not found.

I have been getting emails from users as well and they cannot access it either for 2 days.

Added (2014-07-11, 10:17 AM)
---------------------------------------------
just did a ping test from 3 different locations:
U.S., Germany and Canada... all NaN 1 count

Ucoz Website Since 2009
Post edited by Clyde - Friday, 2014-07-11, 4:02 PM
Clyde
Posts: 242
Reputation: 0

Message # 1004 | 7:22 PM 2014-07-11
Here is the attached view of both Tracert and HostTracker output:



and...
Attachments: 2882022.png (13.8 Kb)
Ucoz Website Since 2009
Post edited by Clyde - Friday, 2014-07-11, 7:53 PM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1005 | 3:23 AM 2014-07-12
Clyde, apologies, I only just realised your site is using a my1.ru domain.

Unfortunately the domain is currently unavailable due to ongoing technical difficulties from what I can determine relating to the domain transfer to a number of our systems. We are actively investigating a resolution to this issue and I'll update users as soon as I have further information. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
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