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uCoz Community » General Information » First Steps with uCoz » Can't connect to a ucoz website (server is not available, site is down, site inaccessible)
Can't connect to a ucoz website
Natashko
Posts: 3366
Reputation: 170
Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Sunny
Fortune-teller
Posts: 7977
Reputation: 420
Message # 2 | 3:24 PM
This info is for those users who experience regular problems with uCoz website(s) accessibility: websites open too slowly, websites are often inaccessible over a certain period of time.

If a website is not accessible for the first time and the problem has just occurred, most probably the following thread is more relevant: http://forum.ucoz.com/forum/3-14706-1 .

Note that most probable reasons of the access problems are: your software settings, or incorrect work of your network provider, a virus on your PC or on your website etc. But we can try to settle the issue together.

Besides, if some software, e.g. a firewall, starts working incorrectly with uCoz websites, we are trying to help solve the problem despite the fact the problem is on the software developer's side. We are trying to inform the developers, together with the software users, where the problem is so that it could be fixed.


So, if you have regular accessibility problems you need to provide info according to the following form.
Please fill the form completely. If you cannot answer some questions, provide the reason why, e.g. “I don't know how to do this” or “I don't know where to check it”.
Mandatory form:


For those who can use the registry and experience such inaccessibility problems: pleae post what you have in [HKey_Local_Machine\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\PersistentRoutes]

Please give informative titles to your threads and use search before posting your questions.
jackass
Posts: 258
Reputation: 11
Message # 3 | 3:24 PM
Same problem, didn't change anything in my browser settings
Just went down after adding entry

Code


over a maximum of 30 hops:

      1     *        *        *     Request timed out.
      2     *        *        *     Request timed out.
      3     *        *        *     Request timed out.
      4     *        *        *     Request timed out.
      5     *        *        *     Request timed out.
      6     *        *        *     Request timed out.
      7     *        *        *     Request timed out.
      8     *        *        *     Request timed out.
      9     *        *        *     Request timed out.
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12     *        *        *     Request timed out.
     13     *        *        *     Request timed out.
     14     *        *        *     Request timed out.
     15     *        *        *     Request timed out.
     16     *        *        *     Request timed out.
     17     *        *        *     Request timed out.
     18     *        *        *     Request timed out.
     19     *        *        *     Request timed out.
     20     *        *        *     Request timed out.
     21     *        *        *     Request timed out.
     22     *        *        *     Request timed out.
     23     *        *        *     Request timed out.
     24     *        *        *     Request timed out.
     25     *        *        *     Request timed out.
     26     *        *        *     Request timed out.
     27     *        *        *     Request timed out.
     28     *        *        *     Request timed out.
     29     *        *        *     Request timed out.
     30     *        *        *     Request timed out.

Trace complete.

Other websites are loading fin for my



Working now

Support forum
Post edited by jackass - Monday, 2010-10-25, 8:53 PM
Extursion
Posts: 3
Reputation: 0
Message # 4 | 3:24 PM
so whats the next step in fixing it?
Sunny
Fortune-teller
Posts: 7977
Reputation: 420
Message # 5 | 3:24 PM
Quote (Sunny)
Extursion, you need to contact your network provider.

jackass, you did not even provide the website URL.


Please give informative titles to your threads and use search before posting your questions.
Extursion
Posts: 3
Reputation: 0
Message # 6 | 3:25 PM
woah sorry sunny lol didn't even see that you responded, jackass's reply covered it up. and i live on a college campus... how would i find out about my internet provider?
Sunny
Fortune-teller
Posts: 7977
Reputation: 420
Message # 7 | 3:25 PM
Quote (Extursion)
how would i find out about my internet provider?

I am sure there is someone in the university whom you could ask. All I can find is that your ISP is University of Maryland Baltimore County (UMBC).


Please give informative titles to your threads and use search before posting your questions.
Extursion
Posts: 3
Reputation: 0
Message # 8 | 3:25 PM
correct... creepy... lol
jackass
Posts: 258
Reputation: 11
Message # 9 | 3:25 PM
Sunny, I deleted it when my site was working again!

No it just went down again dry
It will happen every day?

http://modifikators.ucoz.lv/

Server s43
195.216.243.43


Support forum
Post edited by jackass - Tuesday, 2010-10-26, 6:17 PM
Natashko
Posts: 3366
Reputation: 170
Message # 10 | 3:25 PM
jackass, http://modifikators.ucoz.lv/ seems to work just fine. If you still have problems, please, do the tracing of the website. (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 )
jackass
Posts: 258
Reputation: 11
Message # 11 | 3:25 PM
Natashko, I did it, results is here http://forum.ucoz.com/forum/6-11526-62912-16-1288018964
Right now I have problem! I can't access my site again wink

I will try again with tracing:

Code
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\jackass>tracert modifikators.ucoz.lv

Tracing route to modifikators.ucoz.lv [195.216.243.43]
over a maximum of 30 hops:

     1     *        *        *     Request timed out.
     2     *        *        *     Request timed out.
     3     *        *        *     Request timed out.
     4     *        *        *     Request timed out.
     5     *        *        *     Request timed out.
     6     *        *        *     Request timed out.
     7     *        *        *     Request timed out.
     8     *        *        *     Request timed out.
     9     *        *        *     Request timed out.
    10     *        *        *     Request timed out.
    11     *        *        *     Request timed out.
    12     *        *        *     Request timed out.
    13     *        *        *     Request timed out.
    14     *        *        *     Request timed out.
    15     *        *        *     Request timed out.
    16     *        *        *     Request timed out.
    17     *        *        *     Request timed out.
    18     *        *        *     Request timed out.
    19     *        *        *     Request timed out.
    20     *        *        *     Request timed out.
    21     *        *        *     Request timed out.
    22     *        *        *     Request timed out.
    23     *        *        *     Request timed out.
    24     *        *        *     Request timed out.
    25     *        *        *     Request timed out.
    26     *        *        *     Request timed out.
    27     *        *        *     Request timed out.
    28     *        *        *     Request timed out.
    29     *        *        *     Request timed out.
    30     *        *        *     Request timed out.

Trace complete.

C:\Users\jackass>

Now it's 2:14 am in Latvia
Site is down for me, but usually it's happen at about 8 pm
I just run http://host-tracker.com/ it's looks like all is ok, but I can't access only my site
Riga, Latvia Ok 117370 0.24 sec 477.66 195.216.243.43 GARM Technologies

usually I can access it after about 2-3 h then it's working again, I guess tomorrow all will be fine again biggrin

I don't understand what is happening wacko


Support forum
Post edited by jackass - Thursday, 2010-10-28, 0:23 AM
Sunny
Fortune-teller
Posts: 7977
Reputation: 420
Message # 12 | 3:26 PM
jackass, check your firewall settings and try to contact your network provider. The problem is local.
Please give informative titles to your threads and use search before posting your questions.
jackass
Posts: 258
Reputation: 11
Message # 13 | 3:26 PM
Sunny, ok
It could be biggrin

Support forum
redpepper007
Posts: 25
Reputation: 0
Message # 14 | 3:26 PM
Actually my website http://redpepper007.ucoz.com/ also has stopped loading, just keeps connectin all the time... And this is not only for me, many other people have reported that my site is down for no reason. Oh, and this has happened a few more times in the past too. Now this is second time today, and yesterday it happened once. Is there something wrong with ucoz servers? blink

And other ucoz websites loads fine for me...

Post edited by redpepper007 - Friday, 2010-10-29, 3:05 PM
Sunny
Fortune-teller
Posts: 7977
Reputation: 420
Message # 15 | 3:26 PM
redpepper007,
Quote (Sunny)
your website loads fine. Run a traceroute: http://forum.ucoz.com/forum/30-2310-1 and post the result.

Please give informative titles to your threads and use search before posting your questions.
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