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| uCoz Community » Additional Services » Account Management » My site is down |
| My site is down |
Random260, could you please provide a tracert result for this. As far as I'm aware the servers working in standard mode. Tracert results would help out greatly!
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, Your Website Is Online And Fully-Functional.
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Quote (Paradox) Random260, could you please provide a tracert result for this. This will assist in the analysis of problems. 
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, could you screenshot or copy and paste these results to the forums please?
They show the network path taken to get to your site in short. Depending where it times out can indicate whether the problem is at our end or the providers, or alternatively an internal firewall setting on your computer. 
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, we don't know where the problem is arising from at the moment. If you would like you can PM me the results?
Your provider may be blocking the server or alternatively it could be a local machine problem. Have you yet tried accessing your website on a friends computer or on another network?
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, we can't help you unless you help us. Without the tracert results I can't see what the problem with your site is. I can open and navigate your site perfectly fine - whatever problem you are experiencing it is originating at your end, not ours.
Aditionally, is your current provider iiNet? Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, unfortunately I cannot confirm the cause of the problems you are experiencing without a tracert however it seems they are under similar circumstance as another current support inquiry.
From what I can determine your provider - iiNet - is blocking Server 57 at the current moment. We will send a request on our behalf and that of our users to the provider for the server to be unblocked, and investigate into as to why the server had been blocked in the first place. This process generally takes a maximum of 1-2 weeks however can take longer depending on the provider. We will work with best efforts to resolve this issue as soon as possible. Additonally, to speed this process along you can contact your provider regarding this issue by ringing through to the technical support service. Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, unfortunately it's not possible for us to transfer your site to a new server at the current moment. In the meantime you have been/are able to use proxy/VPN services to access your site.
As to the situation surrounding the blocking of the server by the provider iiNet. At the current moment we are awaiting corresponding action from iiNet regarding this matter. We have sent an official request and are doing everything possible to speed this process along. Additionally we advise iiNet customers to contact the iiNet Technical Support service and lodge a request for the server to be unblocked - if possible, the latest we have heard is that it may be handled by another department within the provider that technical support are non-associate of. Overall the original time-frame may be extended upon that of which we have originally anticipated. We are working with full efforts to resolve this issue as soon as possible.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
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