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| uCoz Community » Additional Services » Account Management » My site is down |
| My site is down |
Your website is online and fully-functional. Could it be that you are using Comcast or Iinet Service Provider ?
My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio |
Random260, please provide a site URL. Additionally if your site is still unavailable please provide tracert results.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, was my reply invisible? We can't help you if you don't help us a little bit in return. Please provide tracert results to begin with - I realise your URL is seen in the first post. Secondly, contact iiNet yourself if it is of such importance that access to your site is restored, we have no control over the actions of your provider. We have sent numerous requests for this issue to be resolved and none have been replied to as far as I am aware. It is unfortunately a problem associate with the provider, and not ourselves as a service.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, Please follow the instructions given by Paradox. Start by providing us a tracert result.
Tutorial for making a traceroute command : http://forum.ucoz.com/forum/30-2310-1#9805. After you provide us with the tracert result, we can then consider other options. The problem may no longer be caused by the provider as we have not heard back from other users. Regards. My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio |
Random260, now that I have confirmation relative to your case from the tracert, yes, it is your provider. I've chased up the team member who was responsible for contact iiNet, and will also make tech aware of your situation so that they may look at their possible options.
At the moment all we can do is wait at our end. The server block is not something we can remove, nor in any form have control over. This problem is iiNet's problem unfortunately and we are considerably restricted in our actions. If the provider has a support forum I'd advise you create a thread there as well to speed this process along.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Random260, You can backup your website using control panel on specific timings/occasions. And Upload the backup file to a new website.
My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio |
Random260, Back it up and download the file from the first website and upload it into the new website.
My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio |
Random260, After Backup , Contact Technical Support Via Control Panel. To restore data from the back up copy.
Refer this thread for more about backups -> http://forum.ucoz.com/forum/31-3046-1#13102 My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio |
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