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| uCoz Community Additional Services Account Management I can't access uCoz.com (I can not access the uCoz website.) |
| I can't access uCoz.com |
Okay so my problem is I can't access uCoz.com. I couldn't about a month ago and I still can't I'm just trying to make a website that's really all I want. I can't access uCoz but I registered a uCoz account on a friends website so now I have a uCoz but when I go on uCoz.com it says this:
http://gyazo.com/5d0a44e6b22afd587ea50aa1af36737f (I also attatched the image to the thread) (I use google chrome) - I don't think that's my issue though because it didn't work on Internet Explorer either. Attachments:
8396050.jpg
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Narc, Check your website here http://host-tracker.com/
and also provide your website URL so uCoz team can support on time. |
Davor24, Narc, can you please provide site URL's as Good has said - also please provide tracert results so we can determine the cause of these technical difficulties.
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Paradox, site url: vojvodinanet.com
Here is my tracert results: http://prntscr.com/4gc7xu Also on http://host-tracker.com/ it show: 14 Bad 1 Warn 13 Ok so problem exist somewhere, but you can check it yourself.
Post edited by Davor24 - Monday, 2014-08-25, 8:51 PM
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Narc, then please provide a tracert result.
This thread will help: http://forum.ucoz.com/forum/30-2310-1
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Quote Davor24 (  )Here is my tracert results: http://prntscr.com/4gc7xu Davor24, your tracert results are ok, but I assume you don't have any problems yourself? We need tracert results from the users who cannot access your website. I'm not active on the forum anymore. Please contact other forum staff.
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Sunny, i don't have any problem but i ask one of my users who has it to do tracert and he has problem whit that:
Attachments:
2788459.jpg
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Davor24, it looks like a local problem. It may be a routing problem, or the access may be blocked by a firewall. I would suggest that the user contacts his ISP, they should be able to assist.
Narc, your ISP (Comcast) is blocking the access. Please contact them concerning the problem, and let us know what they say. I'm not active on the forum anymore. Please contact other forum staff.
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Sunny, i was thinking the same thing but few user have report this and they are from other countries and totally different providers, not to mention that other users from same countries like them and same provider don't have problem. I will ask one more user to rune tracert and post results.
Also on http://host-tracker.com/ it show that some problem exist. Post edited by Davor24 - Wednesday, 2014-08-27, 11:02 AM
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Davor24, yes, provide some more traceroute results then.
Quote Davor24 ( )Also on http://host-tracker.com/ it show that some problem exist. Looks ok http://screencast.com/t/XJvYHnHBKhw , the same was yesterday. Earlier today the problem could be caused by problems in the data center: http://forum.ucoz.com/forum/3-14706-1 I'm not active on the forum anymore. Please contact other forum staff.
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Small update, problem still exist and 1 more user who i have ask to do tracert have reported same case like i show in my last post.
More and more user have complaints about this and if this continue to grow it will become real problem. I have have ask those users to try access the other site located on the same server as my (S48) and they have the same problem, however on other uCoz site located on other server they have no problems at all. Also i have run now test on http://www.host-tracker.com/ and here are results: http://prntscr.com/4irupy as you can see more then 50% test location have reported error. Do you have any advice or solution or should i try to contact technical support directly? Thank you.
Post edited by Davor24 - Monday, 2014-09-01, 11:11 PM
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