Site not found and other troubles
Sunny
Posts: 9296
Reputation: 456

Message # 1 | 12:48 PM
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system.
What is to be done? - Direct attention to your ISP.

2. If a group of websites does not load, the administration is aware and is fixing it.
What is to be done? - Wait.

3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only.

4. If you have just attached a domain you should wait 24 hours on the average.

5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings.


We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience.


"Requested site is not registered at uCoz Web Service SITE NOT FOUND"


It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address.


SITE NOT FOUND

The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner.

The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled.

If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions.

What should I do if I haven't received a message with the restoration link?


The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted.
Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery.
If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website.


What kind of message to uCoz Technical Support service should I write, if I want my website to be restored?


Do not forget to provide your website address.


SITE NOT FOUND
The requested site "site_address" is not registered at uCoz Web Service


It means that the website has been deleted and the restoration link is not active any more.


«Account is blocked»


The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/


What kind of message to uCoz Abuse Service should I write, in case my website is blocked?


Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something.

I'm not active on the forum anymore. Please contact other forum staff.
Sunny
Posts: 9296
Reputation: 456

Message # 466 | 2:35 PM
minhquy888pham, your problem has been forwarded to the system administrators.
I'm not active on the forum anymore. Please contact other forum staff.
Xandra
Posts: 1
Reputation: 0

Message # 467 | 3:06 AM
Okay, so I never got a notification of my site The Underworld (http:the-underworld.ucoz.com/) being inactive, and it's now been deleted. I made a backup God knows how long ago, but now I can't find where that backup is supposed to be. The ucoz site is completely different. Have I lost all of my information? Is that it?
Sunny
Posts: 9296
Reputation: 456

Message # 468 | 10:17 AM
Xandra, your website has been restored. The restoration message could get into spam/junk.
I'm not active on the forum anymore. Please contact other forum staff.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 469 | 10:05 PM
Hi

Server 57 have problems again in last 1 h.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 470 | 5:33 AM
OnlineMoviesTV, from what I can determine Server 57 experienced minor technical difficulty earlier today. It is currently running in standard mode. smile

Could you also please limit the image in your signature to 30px. wink

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 471 | 11:09 AM
Quote (Paradox)
OnlineMoviesTV, from what I can determine Server 57 experienced minor technical difficulty earlier today. It is currently running in standard mode.


Its normal for server when you check couple hour after to work in normal mod. Last time when I have dedicated server and that was 3 months before, I was use logs (ex. for last 7 days) to see how my server works. And here you can see from next picture how was accessing to my site it that time when I post this post before this one.



Thank you
Attachments: 6813580.jpg (142.2 Kb)
Sunny
Posts: 9296
Reputation: 456

Message # 472 | 11:26 AM
OnlineMoviesTV, Paradox is right, there was an overload period, about an hour. Now everything must work fine. If you have such problem regularly, then please provide the date(s)/time of the day when it happened.
I'm not active on the forum anymore. Please contact other forum staff.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 473 | 11:33 AM
Quote (Sunny)
OnlineMoviesTV, Paradox is write, there was an overload period, about an hour. Now everything must work fine. If you have such problem regularly, then please provide the date(s)/time of the day when it happened.


Thank you for respond, yes now work fine. Ok I will collect information for next overload (if happen) .
oziris
Posts: 1
Reputation: 0

Message # 474 | 12:54 PM
The connection was reset

These the following. About a month users complained that they often can't load the site. I'm talking about users of two different websites. I thought the problem is with them, but recently I got the same problem, especially at night time. The thing is, when I can't get into the site, I can't get into any site in the system. It takes about 4-5 hours. There's more. I noticed that if I change the IP address, all sites again are available. I did try a different browser, but again without success.
My firewall isn't on.

My sites: http://subsmania.info/ - S600 - 195.216.243.106
http://serialmaniq.com/ - S600 - 195.216.243.106

Here i apply photos.





Attachments: 0725237.jpg (73.5 Kb) · 8699749.jpg (272.4 Kb) · 9130119.jpg (270.9 Kb) · 9576854.jpg (280.2 Kb) · 1152075.jpg (426.0 Kb)
Sunny
Posts: 9296
Reputation: 456

Message # 475 | 2:34 PM
oziris, your websites are created with ovo.bg therefore I suggest that you contact their support service. I'm unable to tell if there are any problems with s600. By your descriptions it looks like it's a local problem, probably at your provider's end.
I'm not active on the forum anymore. Please contact other forum staff.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 476 | 6:40 PM
Quote (Sunny)
Now everything must work fine. If you have such problem regularly, then please provide the date(s)/time of the day when it happened.


problems again (server 57)



Attachments: 0358169.jpg (126.3 Kb) · 6382616.jpg (80.1 Kb)
Post edited by OnlineMoviesTV - Thursday, 2013-02-21, 6:40 PM
Sunny
Posts: 9296
Reputation: 456

Message # 477 | 10:57 AM
OnlineMoviesTV, server 57 was under a DDoS attack yesterday that could cause loading problems.
I'm not active on the forum anymore. Please contact other forum staff.
Loz
Posts: 70
Reputation: 1

Message # 478 | 10:30 AM
Site connection timeouts
stigtattoo.co.uk stigtattoo.ucoz.com
localsmartcard.co.uk localsmartcard.ucoz.com

my other sites are working.,

tracert

Added (2013-02-22, 1:31 PM)
---------------------------------------------
Was available for a short time but has again become unavailable

Added (2013-02-22, 9:41 PM)
---------------------------------------------
Over the last 14-15 hours , these sites have become available three times as far as i can tell, but within 5-10 minutes of accessing them, it appears that the server once more goes down and the sites become inaccessible.

Please advise

Added (2013-02-23, 1:08 AM)
---------------------------------------------
Availability just returned again in the last 10 minutes or so ... I was able to make some changes as required... BUT now the sites are unavailable again sad

Added (2013-02-23, 4:30 AM)
---------------------------------------------
Having been almost 24hrs without regular access to these sites, as you can guess I am getting quite frustrated now.

I have just sent a message to Ucoz support via the link http://www.ucoz.com/contact..... I am unable to get into my control panel and hence could not use that method.

These are paid-for sites which i have supplied to clients, hence the importance of their availability to me or at least of an explanation/timeframe cannot be understated.

Any help or information would be appreciated


OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 479 | 11:57 AM
problems, problems and only problems on server 57. I'm starting to lose my visitors, please tell me what I need to do to transfer me to another server ? This one if is not DDos attack then is overload and all like that in circle. My site isn't small one in last 4 days I have visits over 10k per day, and I don't need problems like this.

Thank you
UndisPuted1982
Posts: 34
Reputation: 0

Message # 480 | 12:02 PM
Quote (Sunny)
OnlineMoviesTV, server 57 was under a DDoS attack yesterday that could cause loading problems.


Do you know when it will be good again, im having the same problem as Loz,

Best Regards
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