Site not found and other troubles
Sunny
Posts: 9296
Reputation: 456

Message # 1 | 12:48 PM
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system.
What is to be done? - Direct attention to your ISP.

2. If a group of websites does not load, the administration is aware and is fixing it.
What is to be done? - Wait.

3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only.

4. If you have just attached a domain you should wait 24 hours on the average.

5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings.


We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience.


"Requested site is not registered at uCoz Web Service SITE NOT FOUND"


It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address.


SITE NOT FOUND

The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner.

The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled.

If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions.

What should I do if I haven't received a message with the restoration link?


The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted.
Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery.
If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website.


What kind of message to uCoz Technical Support service should I write, if I want my website to be restored?


Do not forget to provide your website address.


SITE NOT FOUND
The requested site "site_address" is not registered at uCoz Web Service


It means that the website has been deleted and the restoration link is not active any more.


«Account is blocked»


The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/


What kind of message to uCoz Abuse Service should I write, in case my website is blocked?


Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something.

I'm not active on the forum anymore. Please contact other forum staff.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 451 | 1:40 PM
pogi, they can't be retrieved. The files were stored relative to the website you created. Unfortunately it is outside of the restoration time-frame now of which any data can be recovered. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
pogi
Posts: 3
Reputation: 0

Message # 452 | 2:21 PM
awts sad i understand sir cry

i made a wrong decision to save my proposed system for my thesis in my site i thought it can last long 1 yr

But sir please do something i need to retrieve it .. but if its not retrievable its ok cry
Post edited by pogi - Monday, 2013-02-11, 2:26 PM
bodbreed
Posts: 313
Reputation: 1

Message # 453 | 0:58 AM
I'm getting "Problem loading page", when I try to load my site. I'm guessing servers are down temporarily, I tried on different browsers and does the same thing...

Site Url: http://www.ventlyfe.com/
The_Crystal_Rose
Posts: 2
Reputation: 0

Message # 454 | 2:17 AM
Hi,

I've been using Ucoz on and off for some time now, and I just created a site not that long ago for a Fanfiction Writing Community:

unnaturallovers.ucoz.com

However, today, when I attempt to log into my Control Panel or even the site, I always get this message:

This webpage is not available

The connection to unnaturallovers.ucoz.com was interrupted.

Here are some suggestions:

Reload this webpage later.

Check your Internet connection. Restart any router, modem, or other network devices you may be using.

Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.

If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the Chrome menu > Settings > Show advanced settings... > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.

Now, I did EVERYTHING listed above and my firewall and anti-virus isn't blocking anything, I checked my proxy settings, I checked my internet connection, I reloaded the page and I even restarted my computer several times. Nothing worked. I put a lot of work into my site and it's bugging me out that I can't get back into it, please help!

Added (2013-02-13, 8:17 PM)
---------------------------------------------
Never mind, I was able to get it up and running, but thanks anyway! smile

Sunny
Posts: 9296
Reputation: 456

Message # 455 | 10:25 AM
XO-Ferg, The_Crystal_Rose, server 57, where your websites are hosted, was temporarily inaccessible due to a DDoS attack.
I'm not active on the forum anymore. Please contact other forum staff.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 456 | 8:21 PM
We still have problems whit server 57, much more problems in weekend times (from 18h to 24h). Main problem is accessing site (10 minutes you accessing fine and next 5 min. you cant access). I got errors (and all my visitors) like connection is time out. All this symptoms looks like server overload, not DDos attack, and this problem is not from yesterday this problem is in last 3 or 4 weekends. My site is http://www.filmolovac.com

here is screenshot from HostTracker :

Attachments: 2391498.jpg (117.2 Kb)
Admistrator
Posts: 105
Reputation: -3

Message # 457 | 8:26 PM
OnlineMoviesTV
Quote


The site is working fine and loading fast on my side. I am using google chrome. However try to use a different browsers maybe that will help. smile
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 458 | 8:38 PM
Quote (Admistrator)
The site is working fine and loading fast on my side. I am using google chrome. However try to use a different browsers maybe that will help. smile


Yes now is working but you can see time on screenshot. In that time you can use Firefox, chrome, opera even the safari but you will got same result biggrin The connection is time out, like again you can see on picture all world servers are got errors. This time when server is not accessible is random time, and is very hard to catch when server is down.
EMINEM1817
Posts: 41
Reputation: 0

Message # 459 | 8:41 PM
Admistrator, my server is s57 and verry bad... wacko
Error 505, error 502, error 500.... wacko

My site is www.ekipica.com

http://www.BollywoodSrbija.com
Admistrator
Posts: 105
Reputation: -3

Message # 460 | 8:47 PM
OnlineMoviesTV
smile I am glad it works now that's all that matters biggrin
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 461 | 8:49 PM
Quote (Admistrator)
smile I am glad it works now that's all that matters biggrin


Yes it is, and I hope it will stay like this biggrin

Thank you for your time and help
Admistrator
Posts: 105
Reputation: -3

Message # 462 | 8:50 PM
EMINEM1817
my server is s57 and verry bad...
Error 505, error 502, error 500....
I understand. I check your site and it seems to load fine and fast on my side. i am using google chrome you may possibly use another browser. smile if you are using comcast i would contact them to fix the problem.

Added (2013-02-15, 2:50 PM)
---------------------------------------------
OnlineMoviesTV
Yes it is, and I hope it will stay like this

Thank you for your time and help


No problem at all! I am glad to help! Please reward me in my profile smile

Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 463 | 0:42 AM
OnlineMoviesTV, the last major outage for the server occurred due to a DDoS attack. The outage you are actively referring to was - as you have said - most likely caused due to high server load and these periods extend for about 10minutes. Our techincal team are working as best they can to limit these occurrences. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
OnlineMoviesTV
Posts: 14
Reputation: 0

Message # 464 | 1:10 AM
Quote (Paradox)
OnlineMoviesTV, the last major outage for the server occurred due to a DDoS attack. The outage you are actively referring to was - as you have said - most likely caused due to high server load and these periods extend for about 10minutes. Our techincal team are working as best they can to limit these occurrences. wink


Thank you for your respond, I hope the technical team will solve this problems fast.

One reword and rep up from me smile
minhquy888pham
Posts: 14
Reputation: 0

Message # 465 | 9:46 AM
The requested site "kenhtruyen.dmon.com" is not registered at DMON Web Service

Help me please
Today when I was on the website, so
not known by the technical department error are backing to kenhtruyen.ucoz.com or is nothing but hope the website running again as quickly as possible because I can not wait for more

would help and
and look forward to receiving feedback to me less worried

Added (2013-02-16, 3:46 AM)
---------------------------------------------
my website have more than 500,000 hits / days

http://kenhtruyen.com
2 days ago I send email through support move from http://kenhtruyen.dmon.com to http://kenhtruyen.ucoz.com

but this morning on the website, see: The requested site "kenhtruyen.dmon.com" is not registered at DMON Web Service

Help me please

hope the engineering department to help me open the website kenhtruyen.dmon.com

and proceeding with the backup data to the new website is kenhtruyen.ucoz.com
??
because the website can not be shut down even for a short time

Looking forward to the technical assistance

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