uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems)
Site not found and other troubles
Sunny
Posts: 9296
Reputation: 456

Message # 1 | 12:48 PM
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system.
What is to be done? - Direct attention to your ISP.

2. If a group of websites does not load, the administration is aware and is fixing it.
What is to be done? - Wait.

3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only.

4. If you have just attached a domain you should wait 24 hours on the average.

5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings.


We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience.


"Requested site is not registered at uCoz Web Service SITE NOT FOUND"


It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address.


SITE NOT FOUND

The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner.

The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled.

If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions.

What should I do if I haven't received a message with the restoration link?


The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted.
Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery.
If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website.


What kind of message to uCoz Technical Support service should I write, if I want my website to be restored?


Do not forget to provide your website address.


SITE NOT FOUND
The requested site "site_address" is not registered at uCoz Web Service


It means that the website has been deleted and the restoration link is not active any more.


«Account is blocked»


The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/


What kind of message to uCoz Abuse Service should I write, in case my website is blocked?


Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something.

I'm not active on the forum anymore. Please contact other forum staff.
Anubis
Posts: 10
Reputation: 0

Message # 76 | 12:36 PM
Thanks a lot Sunny. Since I've read here on the forum that it takes a long time for the Tech. Support to give an answer (since the have a lot of work) and I needed the site quick for the game, I've made another one.

I will just send them the question to see what happened so it doesn't happen again, because I have no clue what iframes abuse is.

Added (2010-01-21, 6:36 Am)
---------------------------------------------
Hi,

I've sent a message to Tech Support days (or maybe a week) ago but haven't gotten a reply yet.

I have a new problem now. I've opened a new site http://virtualsurvivor.ucoz.com (since the old one was deleted) and now it's gone as well. I haven't done anything and this is the second time it's happening. I did all the hard work for it to be gone again. Can you please help me and tell me what's gone wrong yet again?

Thanks

Edit - This is the screenshot: http://i48.tinypic.com/26452km.jpg

Post edited by Anubis - Thursday, 2010-01-21, 12:56 PM
Sunny
Posts: 9296
Reputation: 456

Message # 77 | 1:29 PM
Quote (Anubis)
I've sent a message to Tech Support days (or maybe a week) ago but haven't gotten a reply yet.

Provide the ticket ID and the server.

Quote (Anubis)
I have a new problem now. I've opened a new site http://virtualsurvivor.ucoz.com (since the old one was deleted) and now it's gone as well. I haven't done anything and this is the second time it's happening. I did all the hard work for it to be gone again. Can you please help me and tell me what's gone wrong yet again?

It was deleted for the same reason. I will try to find out whether it was a mistake. Meanwhile the website has been restored.


I'm not active on the forum anymore. Please contact other forum staff.
Anubis
Posts: 10
Reputation: 0

Message # 78 | 1:39 PM
Thanks a lot Sunny. I've checked now in Control Panel and I've actually recieved a reply so I was wrong about the first part of my post. I just didn't know it would be there in that section (I thought it will be sent as a mail). shy This is the reply for the old site:

"Answer: Unfortunately we cannot analyze the website and say what exactly you were using at virtualsurvivor.ucoz.net. We suggest you to be careful with unknown scripts and codes, and traffic exchange programs. Search for info about iframes and autosurfing to find out more."

I hope it will be figured out what the mistake was because I use no unknown scripts or codes and have no clue about them.

Thanks again for restoring virtualsurvivor.ucoz.com smile

Edit: I've put you as Admin so that you can access any point (if you couldn't because I have no idea...).

Post edited by Anubis - Thursday, 2010-01-21, 1:46 PM
Sunny
Posts: 9296
Reputation: 456

Message # 79 | 8:51 AM
TheDisciplesOfAbbiscyte, your website has been restored. The message with the restoration link could get into spam/junk folder or could be regarded as spam and deleted.
I'm not active on the forum anymore. Please contact other forum staff.
rys3r
Posts: 179
Reputation: 5

Message # 80 | 4:16 PM
when server 37 will be up ?
mr23
Posts: 5
Reputation: 0

Message # 81 | 4:26 PM
My website is not responding. On another forum I was told my site's server was down.
Why are sites not served from more than one server, so one down server doesn't take down sites?
Will Ucoz be upgraded to handle this important redundancy? When? Is this provided for paid sites?
Thanks.
Dartz
Posts: 1931

Message # 82 | 9:03 PM
Server 37 is under DDoS attack. Techs are doing everything to prevent this.
[... With uCoz since December 2 2007 ...]
mr23
Posts: 5
Reputation: 0

Message # 83 | 9:41 PM
Why are sites not served from more than one server, so one down server doesn't take down sites?
Will Ucoz be upgraded to handle this important redundancy? When? Is this provided for paid sites?
rys3r
Posts: 179
Reputation: 5

Message # 84 | 9:58 PM
my site is back, but css and images don't work ! cry
Dartz
Posts: 1931

Message # 85 | 11:02 PM
Quote (mr23)
Why are sites not served from more than one server, so one down server doesn't take down sites?
Will Ucoz be upgraded to handle this important redundancy? When? Is this provided for paid sites?
Our web-service has distributed system which allows most sites work
properly even during server problem. It doesn't matter if you pay or
no. All hosts face this problem, DDoS is inevitable. And if you did not
know, uCoz has many servers.

Quote (rys3r)
my site is back, but css and images don't work !
Please wait until morning. If problem still occurs inform Tech. Support via CP.

[... With uCoz since December 2 2007 ...]
mr23
Posts: 5
Reputation: 0

Message # 86 | 0:20 AM
Thanks for the response. Site is back to service and normal speed.
How many servers were affected, and how many servers are there overall?
rys3r
Posts: 179
Reputation: 5

Message # 87 | 0:23 AM
Quote (Dartz)
Please wait until morning. If problem still occurs inform Tech. Support via CP.

ok Dartz

thank you

Wallhard
Posts: 14
Reputation: 0

Message # 88 | 10:44 AM
Second day, and still same problem with my site too. When this will be fixed?

502 Bad Gateway

uServ/1.5.2

Sunny
Posts: 9296
Reputation: 456

Message # 89 | 11:03 AM
Wallhard, as soon as possible. Believe me, uCoz is not interested in access problems as well.
I'm not active on the forum anymore. Please contact other forum staff.
Wallhard
Posts: 14
Reputation: 0

Message # 90 | 11:10 AM
Sunny, is there a chance the problem will be solved today?
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