uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems)
Site not found and other troubles
Sunny
Posts: 9296
Reputation: 456

Message # 1 | 12:48 PM
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system.
What is to be done? - Direct attention to your ISP.

2. If a group of websites does not load, the administration is aware and is fixing it.
What is to be done? - Wait.

3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only.

4. If you have just attached a domain you should wait 24 hours on the average.

5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings.


We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience.


"Requested site is not registered at uCoz Web Service SITE NOT FOUND"


It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address.


SITE NOT FOUND

The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner.

The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled.

If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions.

What should I do if I haven't received a message with the restoration link?


The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted.
Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery.
If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website.


What kind of message to uCoz Technical Support service should I write, if I want my website to be restored?


Do not forget to provide your website address.


SITE NOT FOUND
The requested site "site_address" is not registered at uCoz Web Service


It means that the website has been deleted and the restoration link is not active any more.


«Account is blocked»


The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/


What kind of message to uCoz Abuse Service should I write, in case my website is blocked?


Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something.

I'm not active on the forum anymore. Please contact other forum staff.
LIBertea
Posts: 85
Reputation: 1

Message # 511 | 9:52 PM
Our Site is down.

Please help

LIB
bodbreed
Posts: 313
Reputation: 1

Message # 512 | 10:23 PM
My site is down too, I'm on server 57 & my internet provider is Comcast/Xfinity.
Sunny
Posts: 9296
Reputation: 456

Message # 513 | 6:16 AM
LIBertea, XO-Ferg, servers (including s57) in one of the data centers were temporarily inaccessible. Now they are working normally. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
bodbreed
Posts: 313
Reputation: 1

Message # 514 | 2:33 AM
Site's down, need it to be up right now smh.
Sunny
Posts: 9296
Reputation: 456

Message # 515 | 9:02 AM
XO-Ferg, server 57 was reloaded and therefore was inaccessible for a very short period of time. Now the server is working in its normal mode.
I'm not active on the forum anymore. Please contact other forum staff.
LinearMan
Posts: 49
Reputation: 0

Message # 516 | 3:42 PM
For the last 3 weeks I've been able to log in to my website control panel using [my URL]/admin, and then signing-in via uID to add pages, edit pages, etc. Today, all of a sudden, I'm being prevented from signing-in via uID. I'm typing my email address correctly and using the same password as before, but I'm being treated as a guest rather than the administrator of my site. WHAT IS GOING ON??
LinearMan
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 517 | 4:24 PM
LinearMan, please provide a site URL. As far as I am aware there are no known global issues surrounding the login system.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
LIBertea
Posts: 85
Reputation: 1

Message # 518 | 8:40 PM
Our site is down.

It appears the server is dow since other sites on that server are also down

Please help.

LIB
Sunny
Posts: 9296
Reputation: 456

Message # 519 | 10:32 AM
LIBertea, a number of servers were down due to technical problems in one of the data centers. All servers are up and running now. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
DjSteve
Posts: 2
Reputation: 0

Message # 520 | 3:20 PM
www.Digi-HDSport.com

Our Site is down.

Please help

DjSteve
Post edited by DjSteve - Saturday, 2013-07-06, 3:21 PM
Xayaan
Posts: 558
Reputation: 13

Message # 521 | 3:44 PM
DjSteve, There has been a mass server technical problems faced in the one of the uCoz data centers. This problem has been forwarded to the developers/technical staff. Hopefully within 24 hours, This problem will be resolved.
My Skype : xayan123 | My Twitter : @Officialxayaan
uID : - Zayaan Ibrahim | Need a professional design? Check out my Portfolio
DjSteve
Posts: 2
Reputation: 0

Message # 522 | 3:55 PM
Xayaan Thank you for your response and I hope that in 24 hours everything will be alright.

Best,
DjSteve
Sunny
Posts: 9296
Reputation: 456

Message # 523 | 9:42 PM
DjSteve, http://forum.ucoz.com/forum/3-14706-1
I'm not active on the forum anymore. Please contact other forum staff.
GussySound
Posts: 5
Reputation: 0

Message # 524 | 0:23 AM
Hi, My site - www.gussysound.ucoz.com - can't be open from any browser and computer. I'm not sure which server it belongs. If somebody from tech support or ucoz admin could check it - it would be great. Thanks
smileyface
Posts: 1
Reputation: 0

Message # 525 | 1:06 AM
Hi
My site is down and I can't access to it. I tried to open it with different browsers but it doesnt open either
http://blue-moon-scans.ucoz.com/forum

I tried to open control panel but it doesn't work either.

please help! Thanks!
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