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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 556 | 7:27 AM
DavidJr, your site is unavailable due to the widespread outage. I have no confirmed ETA as of this moment as to when access to sites will be restored.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Elexy
Posts: 93
Reputation: 2

Message # 557 | 9:15 AM
Well I for one am sure I didn't pay service packages to not be able to connect to my sites one week... We are about to enter 2 weeks with this issue now.
Proud Ucoz Member Since 2013
Warning: Do not trust Zayaan Ibrahim with projects, he will scam you by overpricing!
♥ http://rawtrex.com/ ♥
DavidJr
Posts: 52
Reputation: 0

Message # 558 | 11:28 AM
Paradox, okay thank you, I hope this gonna be fixed ASAP.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 559 | 11:47 AM
Elexy, 2 weeks? What provider are you with? Please provide a tracert if you can or haven't already. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 560 | 12:45 PM
Server Update [12:29 UST - 8/07/2013]

We are actively experiencing a mass server outage on servers s46-s50, s52-s65, s67-s81, and s83 due to a DDoS attack in one of our central datacenters. Technicians are actively working to resolve connection issues however the DDoS attack is still in action and the servers are inaccessible from many segments of the network. There is no ETA as to when the service will be restored due to the nature of the outage - the servers will start working normally as soon as the DDoS attack has stopped. Further news and updates will be released as information is received.

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
sksr
Posts: 9
Reputation: 0

Message # 561 | 1:56 PM
I have problem loading my page www.sksr.ucoz.com
Ive already do tracker..This is my result:-

Microsoft Windows [Version 6.2.9200]
© 2012 Microsoft Corporation. All rights reserved.

C:\Users\battiar>tracet ucoz.com
'tracet' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\battiar>tracert ucoz.com

Tracing route to ucoz.com [213.174.157.200]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 168 ms 76 ms 57 ms 10.223.7.102
4 124 ms 78 ms 77 ms 10.223.28.117
5 86 ms 76 ms 159 ms 172.27.254.1
6 95 ms 79 ms 127 ms 203.82.73.2
7 116 ms 148 ms 105 ms 203.82.74.113
8 137 ms 156 ms 127 ms 203.82.73.178
9 104 ms 179 ms 147 ms ge-1-1-9.r03.kslrml01.my.bb.gin.ntt.net [203.78.
193.101]
10 135 ms 198 ms 257 ms xe-1-0-0.r02.kslrml01.my.bb.gin.ntt.net [129.250
.6.117]
11 270 ms 168 ms 248 ms p64-2-1-3.r23.osakjp01.jp.bb.gin.ntt.net [129.25
0.6.94]
12 225 ms 266 ms 236 ms ae-7.r20.osakjp01.jp.bb.gin.ntt.net [129.250.2.4
8]
13 314 ms 306 ms 338 ms as-1.r20.lsanca03.us.bb.gin.ntt.net [129.250.3.2
01]
14 273 ms 288 ms 400 ms ae-1.r05.lsanca03.us.bb.gin.ntt.net [129.250.2.2
30]
15 388 ms 426 ms 396 ms xe-0-0-0-19.r05.lsanca03.us.ce.gin.ntt.net [129.
250.194.198]
16 351 ms 388 ms 437 ms eth4-1.r1.sjo1.us.atrato.net [78.152.34.169]
17 399 ms 365 ms 438 ms eth4-2.r1.den1.us.atrato.net [78.152.34.217]
18 350 ms 379 ms 436 ms eth1-7.r2.chi1.us.atrato.net [78.152.34.213]
19 357 ms 457 ms 389 ms eth3-2.r1.ash1.us.atrato.net [78.152.34.138]
20 368 ms 398 ms 388 ms 78.152.46.202
21 428 ms 368 ms 396 ms s100.ucoz.net [213.174.157.200]

Trace complete.

C:\Users\battiar>
Sunny
Posts: 9296
Reputation: 456

Message # 562 | 3:09 PM
sksr, please see the first post of this thread.

Some more info about the problem (02:00 PM GMT 08/07/2013):

Since the early Saturday morning (GMT), July 6, one of uCoz websites has been subjected to a massive DDoS attack (more than 160 Gbit). To understand how huge the attack is, compare it to the world record of 300 Gbit. Such huge attacks are extremely rare, usually a DDoS attack is 2-3 Gbit. As a result we were forced to limit access to our network from a number of countries, for the servers to be accessible to the majority of our users and the visitors of their websites.

At the moment the following servers are inaccessible from some segments of the network: s46, s47, s48, s49, s50, s52, s53, s54, s55, s56, s57, s58, s59, s60, s61, s62, s63, s64, s65, s67, s68, s69, s70, s71, s72, s73, s74, s75, s76 s77, s78, s79, s80, s81, s83.

Our specialists and partners are doing all possible to get the servers back to their normal functioning mode. Please be patient. We want the problem to be solved asap as much as you do.

I'm not active on the forum anymore. Please contact other forum staff.
sksr
Posts: 9
Reputation: 0

Message # 563 | 3:25 PM
Thanks Sunny...ill be waiting for that.... biggrin biggrin biggrin
MrAdmin
Posts: 2
Reputation: 0

Message # 564 | 4:22 PM
My site bookbored.ucoz.com is down since last 3 days. It is showing error like this
Quote

The server at bookbored.ucoz.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.


Why this is happening? How to resolve it? Need help.......... urgent............. cry cry cry
Creativity
Posts: 2
Reputation: 0

Message # 565 | 4:51 PM
My website recently hasn't been working.
http://creativity.ucoz.net/

Added (2013-07-08, 10:51 AM)
---------------------------------------------
If our website is down, what can we do to fix it?
Mine is http://www.creativity.ucoz.net/

Redzsina
Posts: 3
Reputation: 0

Message # 566 | 4:59 PM
The 65th server is working already (supposedly).
The IP adress of the 41th and the 42th server has changed.
S41:
195.216.243.41 -> 195.216.243.241
S42:
195.216.243.142 -> 195.216.243.242

Just a tipp:
If you're using russian proxy, you can reach your page. wink
Davor24
Posts: 330
Reputation: 10

Message # 567 | 5:01 PM
I have 2 large site (premium) on the server 48 and this is 3 day since they are unavailable, have many users' complaints and other problems because of this.

When can we expect them work and isit is possible to switch it to a 2 server?
hezz
Posts: 53
Reputation: 0

Message # 568 | 6:33 PM
you don't want me to complain... can u consider if my website is a business website and it got lost for days??? can you know how could this affects business or individuals? In my company for example or in any respectable company when a client make a complain no one from the support can say what you say, but instead we try to fix it and say sorry, but it is not acceptable for a customer complaining to tell him "your complains will not make the process quick"!!!!!

I don't know what to say again, iam using UCOZ for about 3 years and nothing like that happened actually but when happens i couldn't imagine that i will get this reply.

Thanks
Sunny
Posts: 9296
Reputation: 456

Message # 569 | 6:54 PM
MrAdmin, please read the first post of this thread and http://forum.ucoz.com/forum/3-14706-1

Creativity, your website is down due to technical problems on server s41: http://forum.ucoz.com/forum/3-14706-1

Davor24, hezz, please be patient. We won't this problem to be fixed as much as you do.

I'm not active on the forum anymore. Please contact other forum staff.
Ovidyu
Posts: 32
Reputation: 0

Message # 570 | 7:07 PM
my ucoz website www.farmingsimulator-mods.info is not working for almost 3 days
i want this problem like all of you asap please
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