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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 421 | 8:01 AM
YouDontKnowMe, your site is on s57. This server is currently being blocked by Comcast not AT&T... If neither of these are your providers please provide a tracert and the name of your provider.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
xXMCHeroXxALT
Posts: 2
Reputation: 0

Message # 422 | 1:55 AM
A lot of people can't connect to my website: http://web.royalcraftmc.net

Pinging web.royalcraftmc.net [193.109.247.157] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 193.109.247.157:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Pinging royalcraftmc.ucoz.net [193.109.247.157] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 193.109.247.157:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Both of the URL's get timed out. It happens for many other people as well. I don't know what the problem is. HELP!

I have comcast btw...
Post edited by xXMCHeroXxALT - Thursday, 2012-06-07, 1:56 AM
Sunny
Posts: 9296
Reputation: 456

Message # 423 | 10:18 AM
xXMCHeroXxALT, server 57, where your website is hosted, is currently blocked by Comcast. We have sent an official request to them. I suggest that you contact your ISP concerning this problem as well.
I'm not active on the forum anymore. Please contact other forum staff.
xXMCHeroXxALT
Posts: 2
Reputation: 0

Message # 424 | 8:00 PM
Could you somehow change the server in which my website is hosted on? Right now I am a little annoyed because I need people to be able to access the website and they're not able to. I was able to access the website for about a week and shortly after that I started getting the same errors as well as some other people.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 425 | 7:36 AM
xXMCHeroXxALT, it is not possible to shuffle the sites around on the servers. We understand the inconvenience this may be causing however there is nothing that uCoz can do to prevent this from happening. Only the providers have control over what servers they block and don't block.

uCoz have sent an official request to your provider regarding this issue and I believe we are still awaiting a response. If you contact your providing regarding the problem as well they may respond quicker.

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
XYM04
Posts: 7
Reputation: 0

Message # 426 | 7:45 AM
s43 and s42 are under attack or what ? Websites are down and when i ping the website gives me " Request timed out ". Please do something! We are loosing clients and users.
Post edited by XYM04 - Tuesday, 2012-06-12, 8:29 AM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 427 | 8:54 AM
XYM04, Server 43 is currently unavailable due to DDoS attacks on it earlier today. The team are working as best they can to get the server back online ASAP. Please keep in mind every online service deals with these problems from time to time, the team does as much as they can to limit any down time from these attacks.

As to Server 42 it is currently functioning correctly. There are no known problems with the server as far as tech are aware nor that I can see.

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
XYM04
Posts: 7
Reputation: 0

Message # 428 | 4:00 PM
Please keep an eye on s43 and prevent this from happening. Thank you verry much for your answer and for resolving the problem for now.

Later edit: The problem still persist... It's given me crazy...
Post edited by XYM04 - Tuesday, 2012-06-12, 4:57 PM
Animorph
Posts: 2856
Reputation: 189

Message # 429 | 10:23 PM
Quote (XYM04)
Please keep an eye on s43 and prevent this from happening. Thank you verry much for your answer and for resolving the problem for now.

Later edit: The problem still persist... It's given me crazy...


DDos attacks aren't that simple to resolve. The Team has working hours too. the server will be up as soon as they get it fixed. And as Paradox, stated above this happends to all online services from time to time and uCoz diud always fix the problems in the past so they will also do it now. Don't worry the server will be up soon.

To busy building a passive income online ;)
interout
Posts: 37
Reputation: 0

Message # 430 | 12:31 PM
Look at my:

host-tracker.com http://trl.lt/di-HY4B.jpg

Code
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Sitingo>tracert www.kinoplius.do.am

Tracing route to www.kinoplius.do.am [193.109.247.157]
over a maximum of 30 hops:

     1    10 ms    99 ms    99 ms  bebox.config [192.168.1.254]
     2     *        *        *     Request timed out.
     3     *        *        *     Request timed out.
     4     *        *        *     Request timed out.
     5    25 ms    25 ms    25 ms  10.1.1.98
     6    26 ms    27 ms    26 ms  10.1.1.101
     7    26 ms    25 ms    25 ms  10.1.1.141
     8    29 ms    28 ms    28 ms  10.1.2.114
     9     *        *        *     Request timed out.
    10     *        *        *     Request timed out.
    11     *        *        *     Request timed out.
    12     *        *        *     Request timed out.
    13     *        *        *     Request timed out.
    14     *        *        *     Request timed out.
    15     *        *        *     Request timed out.
    16     *        *        *     Request timed out.
    17     *        *        *     Request timed out.
    18     *        *        *     Request timed out.
    19     *        *        *     Request timed out.
    20     *        *        *     Request timed out.
    21     *        *        *     Request timed out.
    22     *        *        *     Request timed out.
    23     *        *        *     Request timed out.
    24     *        *        *     Request timed out.
    25


i dont want to lose my site plz hellp me

-----------------------------------------
Post edited by interout - Tuesday, 2012-06-19, 12:37 PM
Sunny
Posts: 9296
Reputation: 456

Message # 431 | 10:27 AM
interout, we will send an official request to your ISP. Please contact your ISP as well.
I'm not active on the forum anymore. Please contact other forum staff.
interout
Posts: 37
Reputation: 0

Message # 432 | 11:59 AM
Sunny, Big THANKS No working 100%
-----------------------------------------
Sunny
Posts: 9296
Reputation: 456

Message # 433 | 12:21 PM
interout, what is your ISP? If possible, please provide its contact details. Unfortunately it cannot be identified by the tracing results.
I'm not active on the forum anymore. Please contact other forum staff.
Xenobia
Posts: 10
Reputation: 0

Message # 434 | 5:46 PM
Sunny, here is my trac for you. I am still unable to view my website while everyone else can, the "timed out" thing kept going and going but it did show Comcast up at the top along with I guess the server 57. Please fix this soon! I miss my website...

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Lilly>tracert memorybox.ucoz.com

Tracing route to memorybox.ucoz.com [193.109.247.157]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 31 ms 19 ms 24 ms 76.122.56.1
3 41 ms 26 ms 9 ms te-9-2-ur01.ftcaroline.fl.jacksvil.comcast.net [
68.85.94.45]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 *
Post edited by Xenobia - Wednesday, 2012-06-20, 5:47 PM
WorldOfDesign
Posts: 38
Reputation: 0

Message # 435 | 6:41 PM
hi. i cant log in into my website.

1) www.worldofdesign2.ucoz.com

Oops! Google Chrome could not connect to worldofdesign2.ucoz.com

2) it started today. yesterday i deleted my another website www.worldofdesign.ucoz.com right after I logged into wwwworldofdesign2.ucoz.com and it was working, but today i cannot get access to it.

3) i use google chrome. it cannot connect to the server. i used firefox. it cannot connect either.

4) IP address: 50.138.0.14

5) Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\owner>ping worldofdesign2.com
Ping request could not find host worldofdesign2.com. Please check the name and t
ry again.

C:\Users\owner>ping ucoz.com

Pinging ucoz.com [213.174.157.210] with 32 bytes of data:
Reply from 213.174.157.210: bytes=32 time=39ms TTL=54
Reply from 213.174.157.210: bytes=32 time=36ms TTL=54
Reply from 213.174.157.210: bytes=32 time=45ms TTL=54
Reply from 213.174.157.210: bytes=32 time=37ms TTL=54

Ping statistics for 213.174.157.210:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 45ms, Average = 39ms

C:\Users\owner>\

6) please, give me the link to download this program and instructions how to run tracer. read additional info but it didn't help

7) i dont know

8) windows 7 home premium

9) doesn't work with: Mozilla Firefox 12.0 and Google chrome (product version 19.0.1084.56) didnt try other browsers

10) don't know

11) none

12) malwarebytes' anti-malware

Added (2012-06-20, 12:30 PM)
---------------------------------------------
my friend just tried to log in from apple. it says website not found.
i did host-tracker on http://host-tracker.com/check_res_ajx/10597077-0/
it says:

Dallas, TX, US Ok 0 0.09 sec 0.00 193.109.247.157 Provisov.Net
New York, NY, US Ok 0 0.27 sec 0.00 193.109.247.157 HostGW.com Webhosting
WanChai, Hong Kong Ok 0 0.82 sec 0.00 193.109.247.157 Zolar Co Ltd
Moscow, RU Ok 0 0.01 sec 0.00 193.109.247.157 HOSTLEX
Gunzenhausen, Germany Ok 0 0.09 sec 0.00 193.109.247.157 aBajt
Fort Lee,NJ,US Ok 0 0.09 sec 0.00 193.109.247.157 ProGoldHost.net
Moscow, Russia Ok 0 0.01 sec 0.00 193.109.247.157 Host-Food
Los Angeles, CA, US Ok 0 3.41 sec 0.00 193.109.247.157 PremiumReseller
Haarlem, Netherlands Ok 0 0.09 sec 0.00 193.109.247.157 Steadyhost
Paris, France Ok 0 0.10 sec 0.00 193.109.247.157 IntoHost
Seattle, WA, US Ok 0 0.25 sec 0.00 193.109.247.157 OH Web Hosting
Amsterdam, Netherlands Ok 0 0.16 sec 0.00 193.109.247.157 Hostmaster, Ltd.
Montreal, Quebec, Ca Ok 0 0.68 sec 0.00 193.109.247.157 NordGate networks
Lansing, MI, US Ok 0 0.32 sec 0.00 193.109.247.157 Rioserver
Riga, Latvia Ok 0 0.36 sec 0.00 193.109.247.157 Nano IT
Bloomsburg, PA, US Ok 0 0.44 sec 0.00 193.109.247.157 indonetmedia
Gdansk, Poland Ok 0 0.13 sec 0.00 193.109.247.157 HCX Hosting
Kostanay, Kazakhstan Ok 0 0.33 sec 0.00 193.109.247.157 Globox
Montreal, CA Ok 0 0.27 sec 0.00 193.109.247.157 TUWEBHOST
Kiev, Ukraine Ok 0 0.04 sec 0.00 193.109.247.157 ABCname
Hampshire, UK Ok 0 0.13 sec 0.00 193.109.247.157 PremiumReseller
Los Angeles, CA, US Ok 0 0.41 sec 0.00 193.109.247.157 West Cost Hosting
Minsk, Belarus Ok 0 0.10 sec 0.00 193.109.247.157 BelInfoNet Ltd.
Montreal, Quebec, Ca Ok 0 0.27 sec 0.00 193.109.247.157 XP-Hosting.com
SPb, Russia Ok 0 0.02 sec 0.00 193.109.247.157 Indahost
Birmingham, UK Ok 0 0.12 sec 0.00 193.109.247.157 Joomla Hosting
Dallas, TX, US Ok 0 3.33 sec 0.00 193.109.247.157 Custom Hosting Solutions
Moscow, Russia Ok 0 0.14 sec 0.00 193.109.247.157 OpenHosting
Dallas, TX, US Ok 0 0.33 sec 0.00 193.109.247.157 Eskhosting
Moscow, Russia Ok 0 0.01 sec 0.00 193.109.247.157 JustHost
Kiev, Ukraine Ok 0 2.08 sec 0.00 193.109.247.157 HOSTED
Kiev, Ukraine Failure("Domain lookup failure:www.worldofdesign2.ucoz.com Exception:Not_found") Hvosting
Toronto, ON, CA Ok 0 0.28 sec 0.00 193.109.247.157 OnyxNetUa
Paris, France Ok 0 0.10 sec 0.00 193.109.247.157 XHN.ES Hosting
Washington, USA Ok 0 3.27 sec 0.00 193.109.247.157 Nidohosting
Moscow, Russia Ok 0 0.01 sec 0.00 193.109.247.157 MNW.RU
Frankfurt, Germany Ok 0 0.09 sec 0.00 193.109.247.157 mrhost.biz
Paris, France Ok 0 0.10 sec 0.00 193.109.247.157 Cyber Snake Ltd
Frankfurt, Germany Ok 0 0.09 sec 0.00 193.109.247.157 AllServ.Net.UA
Kiev, Urkaine Ok 0 3.05 sec 0.00 193.109.247.157 HostService.ua

Added (2012-06-20, 12:32 PM)
---------------------------------------------
found Tracert on my computer but it's not opening for some reason

Added (2012-06-20, 12:41 PM)
---------------------------------------------
sorry. got a little crazy with tracert. here is the trecert to worldofdesign2.ucoz.com

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\owner>tracert worldofdesign2.ucoz.com

Tracing route to worldofdesign2.ucoz.com [193.109.247.157]
over a maximum of 30 hops:

1 4 ms 1 ms 5 ms 192.168.0.1
2 25 ms 26 ms 28 ms 50.138.0.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\owner>

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