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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


khen
Posts: 475
Reputation: 13

Message # 451 | 11:25 AM
Sunny, Thanks. Keep up the hard work. I cheerish every little or big success of uCoz company. Kudoz to all uCoz team!
karika
Posts: 6
Reputation: 0

Message # 452 | 2:37 PM
Kajamaz
Posts: 16
Reputation: 0

Message # 453 | 3:54 PM
Thank you my websites back up.
Dallin
Posts: 3
Reputation: 0

Message # 454 | 9:33 PM
ucoz control panel, and site is loading SUPER slow, and not displaying all the pictures, some times doesn't load, ive had friends in different areas, and on different browsers try to load it, and they cant either.

Sunny
Posts: 9296
Reputation: 456

Message # 455 | 1:17 PM
Dallin, please provide also the results of the tracetcp command: http://forum.ucoz.com/forum/30-2310-14360-16-1229049275
I'm not active on the forum anymore. Please contact other forum staff.
WorldOfDesign
Posts: 38
Reputation: 0

Message # 456 | 2:25 PM
My website (Server 57) is still blocked. Is there anything I can do to help it or just wait?
Xenobia
Posts: 10
Reputation: 0

Message # 457 | 9:34 PM
Thank you Sunny for sending a request, I tried to access today and I still get the timed out thing. I hope it gets fixed soon o.o before my 45 days. thank you so much for the help Sunny. I know you guys are doing what you can. :3 I will keep checking back. Is the Server Status page for us to see when stuff gets fixed.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 458 | 0:22 AM
Xenobia, the Server Status thread is essentially a way for users to know what's happening with each of the servers. It has information on scheduled/expected service delays as well as information on servers that are currently unavailable to previously unavailable. So it is there to show everything, we just haven't updated it with the information about s57 yet. wink

WorldOfDesign, uCoz have already sent a number of requests to the provider. I believe just waiting should be fine although it is possible for you to contact your provider regarding the issue as well.

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Sunny
Posts: 9296
Reputation: 456

Message # 459 | 12:15 PM
Are there any changes concerning server 57? If you can access your websites, please inform us. Otherwise, could someone provide new tracing results? Thank you!
I'm not active on the forum anymore. Please contact other forum staff.
Xenobia
Posts: 10
Reputation: 0

Message # 460 | 9:08 PM
I STILL can't log onto my website, memorybox.ucoz.com and its getting really irritating. When will I be able to log on? Every time I call Comcast I get the ring around with them and no answers.
Post edited by Xenobia - Monday, 2012-06-25, 9:08 PM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 461 | 11:07 PM
Xenobia, this is not a problem at the uCoz end. Comcast are the only people who can solve the access problems their customers are experiencing. On that though would it be possible for you to please provide new tracing results to your website here on the forums? Newer tracing results may get Comcast to unblock the servers IP quicker or alternatively give them an indication of where the server is being blocked from. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Makir
Posts: 3
Reputation: 0

Message # 462 | 9:19 AM
guys i have an error 101

This webpage is not available
Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

idk how to fix it if someone knows how please help me sad

Added (2012-07-05, 10:12 AM)
---------------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Korisnik>tracert ucoz.com

Tracing route to ucoz.com [213.174.157.210]
over a maximum of 30 hops:

1 9 ms 7 ms 8 ms cpe-94-253-184-1.zg.cable.xnet.hr [94.253.184.1]

2 * * * Request timed out.
3 10 ms 9 ms 8 ms dh121-185.xnet.hr [83.139.121.185]
4 17 ms 11 ms 7 ms te3-8.ccr01.zag01.atlas.cogentco.com [149.6.30.7
3]
5 28 ms 21 ms 20 ms te1-4.ccr01.vie01.atlas.cogentco.com [154.54.62.
33]
6 25 ms 33 ms 28 ms te0-1-0-6.ccr21.muc01.atlas.cogentco.com [130.11
7.49.29]
7 38 ms 28 ms 31 ms te0-3-0-2.ccr21.fra03.atlas.cogentco.com [154.54
.39.21]
8 132 ms 129 ms 138 ms te0-4-0-0.ccr21.dca01.atlas.cogentco.com [154.54
.42.121]
9 130 ms 129 ms 131 ms te0-0-0-2.ccr21.iad02.atlas.cogentco.com [154.54
.1.42]
10 130 ms 130 ms 133 ms 38.122.62.122
11 137 ms 137 ms 137 ms dev210.ucoz.net [213.174.157.210]

Trace complete.

C:\Users\Korisnik>

Added (2012-07-05, 2:18 PM)
---------------------------------------------
this is a site from my friend and i can't get on it but he can. and other pepole can get on it why can't i get on it

Added (2012-07-06, 3:19 AM)
---------------------------------------------
Sunny, hello i see that you helped a lot of pepoles with their problems.
So can you try and figure out my problem pls?

Sunny
Posts: 9296
Reputation: 456

Message # 463 | 9:19 AM
Makir, the problem is somewhere on your PC. Check whether you have proxy enabled. If you are using modem - make sure nothing is prohibited in the settings. And provide the tracing results for the website you cannot access, not for ucoz.com.
I'm not active on the forum anymore. Please contact other forum staff.
Makir
Posts: 3
Reputation: 0

Message # 464 | 1:08 PM
My friend has 2 sites and they are both ucoz.com
1 is working fine
and the other one just says it doesn't work

Added (2012-07-06, 7:08 AM)
---------------------------------------------
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Korisnik>tracert www.theleetgamers.ucoz.com

Tracing route to www.theleetgamers.ucoz.com [193.109.247.157]
over a maximum of 30 hops:

1 General failure.

Trace complete.

C:\Users\Korisnik>

I hope this helps
Post edited by Makir - Friday, 2012-07-06, 1:09 PM
Sunny
Posts: 9296
Reputation: 456

Message # 465 | 1:52 PM
Makir, you need to check the settings on your PC.
I'm not active on the forum anymore. Please contact other forum staff.
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