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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Sunny
Posts: 9296
Reputation: 456

Message # 481 | 8:40 PM
Dux1x2, please see http://forum.ucoz.com/forum/3-14706-1#95820
I'm not active on the forum anymore. Please contact other forum staff.
Summoner65
Posts: 28
Reputation: 0

Message # 482 | 4:45 PM
Hi since three day's I am having problems with the Publisher witch is getting a Http 500 error on all the members of the site.
it o cures always between 17.00 to 20.00 gmt+1 actually it concerns only the particular Publisher the main Page seems to be working fine also the blog and the Forums.

today it is now down since over an hour started at 17.40 with cranking and whent down same as last night and the day before. section is still down , otherwise it always works great.

site
http://into-the-shadow.ucoz.com/

site is hosted on S47
also checked the host-tracker witch gives the information of an 500 error on the Publisher

thank you in advance for a quick responce

Added (2012-11-01, 1:41 PM)
---------------------------------------------
ok the site seems to be working again biggrin just strange that it happens every day at the same time since 3 day's

Added (2012-11-05, 10:45 AM)
---------------------------------------------
It now happen Again that My Publisher is down it now happen every Day since my Last message on the 01.11.2012 yesterday between 18.00 and 20.00 Gmt+1 now it is down again 16.30 and it occurs every day since about a Week now .only concerns the Publisher the rest of the site is usually not concerned and it always creates a 500 error is there any Posibilitie to prevent this Error to Happen every Day ?? wacko

Code
http://into-the-shadow.ucoz.com/
Post edited by Summoner65 - Monday, 2012-11-05, 4:48 PM
PixelKhaos
Posts: 636
Reputation: 26

Message # 483 | 10:55 PM
There is a problem with server 52.
Can't connect to server/site, and sometimes it goes live for a couple of seconds.
I guess it might be DDoS.

Proud uCoz user since 2006
Freelance designer - http://pixelkhaos.com
PixelKhaos on twitter - @PixelKhaos

I can help you develop your site for a small fee.
Post edited by Acid - Monday, 2012-11-05, 11:01 PM
PrinceOfWorld
Posts: 5
Reputation: 0

Message # 484 | 11:38 PM
I have problem in accessing my site CP, FTP... nothing work...



sports-store.ucoz.com wacko
khen
Posts: 475
Reputation: 13

Message # 485 | 6:44 AM
I can't connect to my site: http://www.topbusinessfinance.com/

What's wrong?

Added (2012-11-06, 0:44 AM)
---------------------------------------------
I still can't access my site http://www.topbusinessfinance.com/ for several hours... what's wrong? Any updates?

uCoz doesn't have any announcement or status regarding server 52 where my website is hosted. Any updates please?

Post edited by khen - Tuesday, 2012-11-06, 6:55 AM
Sunny
Posts: 9296
Reputation: 456

Message # 486 | 10:30 AM
Summoner65, the issue has been forwarded to the techs, they will look into it.

Acid, PrinceOfWorld, khen, server 52 is under DDoS. Our techs are doing all possible to settle the issue. Please accept our apologies for the inconvenience.

I'm not active on the forum anymore. Please contact other forum staff.
stella18
Posts: 3
Reputation: 0

Message # 487 | 1:46 PM
Please check my website http://therapy.at.ua/ . I cannot open it even from control panel, in fact I can't open control panel either.

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\User>tracert www.therapy.at.ua

Tracing route to www.therapy.at.ua [193.109.247.163]
over a maximum of 30 hops:

1 5 ms 13 ms 18 ms 192.168.1.1
2 * * * Request timed out.
3 * 24 ms 23 ms 212.39.69.213
4 106 ms 23 ms 23 ms 212.39.69.210
5 97 ms 119 ms 87 ms de-cix.citytelecom.ru [80.81.192.242]
6 88 ms 89 ms 88 ms 217.65.1.81
7 106 ms 99 ms 144 ms ae4-40-rt1.msk.cloud-ix.net [217.65.1.77]
8 102 ms 212 ms * po14-9-fibius.msk.datahouse.ru [217.65.1.250]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\User>

Thanks in advance.
Sunny
Posts: 9296
Reputation: 456

Message # 488 | 2:41 PM
stella18, Server 52 where your website is hosted, is under a DDoS attack. Our techs are doing all possible to minimize its effect. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
Summoner65
Posts: 28
Reputation: 0

Message # 489 | 6:25 PM
Thank you Sunny,
Last Night the Publisher was Down from 16.30 to 19.30 Gmt+1 I had contacted Tecnical support but not recived any answers to the Problem
Today again since 16.30 the Publisher is Down already 2h and still an 500 error sad really strange that it does this every day at the same time and on the rest of the day it just works great , also that only the Publisher is affected exactly in this time Period every day all the rest is working on the site
Richard007
Posts: 2
Reputation: 0

Message # 490 | 11:46 PM
Same here: can't access at all

sites:

007nofansub.com

sitrainacr.org

IP: 201.196.170.98

problem starts 5/11/2012

trace:

Traza a la dirección 007nofansub.com [193.109.247.163]
sobre un máximo de 30 saltos:

1 1 ms 1 ms 1 ms 192.168.1.1
2 38 ms 41 ms 40 ms 10.46.130.97
3 39 ms 39 ms 40 ms 200.91.108.22
4 42 ms 43 ms 46 ms 200.91.80.182
5 88 ms 82 ms 82 ms so-7-0-3.edge3.Miami1.Level3.net [4.59.82.41]
6 88 ms 80 ms 80 ms ae-32-52.ebr2.Miami1.Level3.net [4.69.138.123]
7 94 ms 93 ms 94 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
8 93 ms 94 ms 94 ms ae-73-73.ebr3.Atlanta2.Level3.net [4.69.148.253]

9 107 ms 105 ms 107 ms ae-2-2.ebr1.Washington1.Level3.net [4.69.132.86]

10 113 ms 107 ms 116 ms ae-91-91.csw4.Washington1.Level3.net [4.69.134.1
42]
11 107 ms 109 ms 106 ms ae-92-92.ebr2.Washington1.Level3.net [4.69.134.1
57]
12 188 ms 190 ms 188 ms ae-42-42.ebr2.Paris1.Level3.net [4.69.137.53]
13 197 ms 195 ms 196 ms ae-45-45.ebr1.Frankfurt1.Level3.net [4.69.143.13
3]
14 203 ms 199 ms 200 ms ae-61-61.csw1.Frankfurt1.Level3.net [4.69.140.2]

15 196 ms 196 ms 198 ms ae-1-60.edge3.Frankfurt1.Level3.net [4.69.154.7]

16 197 ms 197 ms 198 ms IPTRIPLEPLA.edge3.Frankfurt1.Level3.net [212.162
.40.194]
17 229 ms 226 ms 227 ms 217.65.1.81
18 243 ms 243 ms 243 ms ae4-40-rt1.msk.cloud-ix.net [217.65.1.77]
19 244 ms 245 ms 247 ms po14-9-fibius.msk.datahouse.ru [217.65.1.250]
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * * Tiempo de espera agotado para esta solicitud.
23 * * * Tiempo de espera agotado para esta solicitud.
24 * * 241 ms dev.ucoz.net [193.109.247.163]

Traza completa.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 491 | 1:17 AM
Richard007, Server 52 (s52), the server your site is hosted on, was recently unavailable due to DDoS attacks. Our technical team have now restored server functionality and all sites are available in standard-mode.

If you are still unable to access your site please first clear your browsers cache, if it is still unavailable after this could you please provide current tracert results. smile

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Richard007
Posts: 2
Reputation: 0

Message # 492 | 2:00 AM
i tried with all my pcs & phone and still the same.

recent tracert:

Traza a la dirección 007nofansub.com [193.109.247.163]
sobre un máximo de 30 saltos:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 56 ms 39 ms 38 ms 10.46.130.97
3 40 ms 41 ms 38 ms 200.91.108.22
4 43 ms 42 ms 44 ms 200.91.80.182
5 95 ms 82 ms 93 ms so-7-0-3.edge3.Miami1.Level3.net [4.59.82.41]
6 92 ms 80 ms 94 ms ae-32-52.ebr2.Miami1.Level3.net [4.69.138.123]
7 93 ms 94 ms 97 ms ae-2-2.ebr2.Atlanta2.Level3.net [4.69.140.142]
8 93 ms 93 ms 94 ms ae-73-73.ebr3.Atlanta2.Level3.net [4.69.148.253]

9 106 ms 105 ms 108 ms ae-2-2.ebr1.Washington1.Level3.net [4.69.132.86]

10 109 ms 116 ms 108 ms ae-91-91.csw4.Washington1.Level3.net [4.69.134.1
42]
11 106 ms 108 ms 107 ms ae-92-92.ebr2.Washington1.Level3.net [4.69.134.1
57]
12 187 ms 187 ms 187 ms ae-42-42.ebr2.Paris1.Level3.net [4.69.137.53]
13 205 ms 200 ms 199 ms ae-45-45.ebr1.Frankfurt1.Level3.net [4.69.143.13
3]
14 196 ms 196 ms 195 ms ae-91-91.csw4.Frankfurt1.Level3.net [4.69.140.14
]
15 195 ms 196 ms 195 ms ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.19
9]
16 198 ms 197 ms 199 ms IPTRIPLEPLA.edge3.Frankfurt1.Level3.net [212.162
.40.194]
17 227 ms 228 ms 227 ms 217.65.1.81
18 243 ms 243 ms 243 ms ae4-40-rt1.msk.cloud-ix.net [217.65.1.77]
19 245 ms 247 ms 247 ms po14-9-fibius.msk.datahouse.ru [217.65.1.250]
20 * * * Tiempo de espera agotado para esta solicitud.
21 * * * Tiempo de espera agotado para esta solicitud.
22 * * * Tiempo de espera agotado para esta solicitud.
23 * * * Tiempo de espera agotado para esta solicitud.
24 * * * Tiempo de espera agotado para esta solicitud.
25 * * * Tiempo de espera agotado para esta solicitud.
26 * * * Tiempo de espera agotado para esta solicitud.
27 * * * Tiempo de espera agotado para esta solicitud.
28 * * * Tiempo de espera agotado para esta solicitud.
29 * * * Tiempo de espera agotado para esta solicitud.
30 * * * Tiempo de espera agotado para esta solicitud.

tracert completed
Post edited by Richard007 - Thursday, 2012-11-08, 5:58 PM
khen
Posts: 475
Reputation: 13

Message # 493 | 9:46 AM
Is server 52 still under DDOS attack? It's been two days now that my site (http://www.topbusinessfinance.com/) under this server has connection problems? How many days will this last?

It's so annoying to have this kind of problem with server 52 and on other servers as well. But other servers are functioning well.

I'm wondering why do some servers doesn't have those kind connection problems? Why do some servers are 100% uptime all the time since my 2 years of using uCoz?

Post edited by khen - Wednesday, 2012-11-07, 9:47 AM
Sunny
Posts: 9296
Reputation: 456

Message # 494 | 11:46 AM
Richard007, server 52, where your website is hosted, was inaccessible due to a DDoS attack.

khen, our techs are doing all possible to minimize the effect of the DDoS attack. At the moment the server is working in its normal mode.

Quote (khen)
How many days will this last?


Unfortunately that depends on the attacker.

Quote (khen)
I'm wondering why do some servers doesn't have those kind connection problems?


How much a server is affected by a DDoS attack depends on the force of a DDoS attack. Some minor attacks are never noticed. Major attacks can temporarily put a server offline, but our technical team is doing all possible to minimize and completely reflect DDoS attacks. Besides, as a rule almost all DDoS attacks we've experienced are directed not towards uCoz itself, but towards certain user websites.

I'm not active on the forum anymore. Please contact other forum staff.
TennesseeFan07
Posts: 1
Reputation: 0

Message # 495 | 5:56 AM
I just created a site today, but I can't get it to work on my computer. I think it's the Comcast server, but I'm not sure. I'm not experience enough to figure out how to fix it.

http://voltalk.ucoz.com/
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