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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 496 | 7:08 AM
TennesseeFan07, your site is hosted on Server 57 which as you have said is currently blocked by Comcast. We have sent a request to Comcast for the server to be unblocked and are actively awaiting a response. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Sunny
Posts: 9296
Reputation: 456

Message # 497 | 11:19 AM
TennesseeFan07, if your provider is not Comcast, please provide the tracing results: http://forum.ucoz.com/forum/30-2310-1
I'm not active on the forum anymore. Please contact other forum staff.
NShmoron
Posts: 3
Reputation: 0

Message # 498 | 9:20 PM
Hello, my site also hosted on s57 and not visible to users with COMCAST ISP. Will buying custom domain and transfering to ucoz or attching my ucoz page to the custom domain resolve the issue?

Thank you.
PixelKhaos
Posts: 636
Reputation: 26

Message # 499 | 9:41 PM
NShmoron, No, this will not resolve the problem. All you currently can do is wait.
The staff are awaiting answer from Comcast regarding unblocking the server.

Proud uCoz user since 2006
Freelance designer - http://pixelkhaos.com
PixelKhaos on twitter - @PixelKhaos

I can help you develop your site for a small fee.
NShmoron
Posts: 3
Reputation: 0

Message # 500 | 10:07 PM
Acid,
Thank you! I checked this forum and found complains regarding COMCAST only, why COMCAST is blocking ucoz servers so often?

Regards!
Mediamaster
Posts: 7
Reputation: 0

Message # 501 | 11:12 AM
does not have access to my site http://piraterijaw.at.ua/ , can you tell me what's the matter
Sunny
Posts: 9296
Reputation: 456

Message # 502 | 11:20 AM
Mediamaster, server 104, where your website is hosted, is currently inaccessible due to technical problems. Please check the following thread for updates: http://forum.ucoz.com/forum/3-14706-1

NShmoron, we are doing all from our side to solve the problem with Comcast.

I'm not active on the forum anymore. Please contact other forum staff.
NShmoron
Posts: 3
Reputation: 0

Message # 503 | 2:36 PM
Sunny,
Thanks, will try to wait.
SNA
Posts: 1
Reputation: 0

Message # 504 | 6:50 AM
Okay, a friend of mine can't connect to the site.

1. How the problem looks.

A friend of mine cannot access http://actionpacked.ucoz.com. It gives him the error it would if he were not connected to the internet at all while trying to access his web browser.

2. When it started.

He hasn't been able to access the site in the past two days. We switched to a new site, the one I just linked, and it happened again after working for a couple hours.

3. Repeatability.

It's only this guy, at home, on both of his computers.

4. Your IP.

His IP is 68.85.184.65. Comcast

5. Ping of the inaccessible website

He did not do this.

6. Tracert of the inaccessible website
How to run tracert

Tracing route to actionpacked.ucoz.com [195.216.243.26]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 10 ms 14 ms 11 ms te-0-1-0-3-sur01.springfield.ma.boston.comcast.n
et [68.85.184.65]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Shane>

7. Proxy using

No proxy

8. Your operating system

Windows 7

9. Your browser (browsers where the website is inaccessible)

The latest version of chrome

10. Installed firewall

Windows 7 default

11. Your antivirus

I'm not sure. I don't think it's the antivirus.

12. Other software related to internet connection (speed and traffic optimizers, banner blockers, antiphishing software and antispyware).

None.

13. Screencast.

None.

14. Your comments on the problem and any other info you think is important.

Just again, the fact that the original website was working for him, but it stopped. The new one and any others I create will not work either.
Sunny
Posts: 9296
Reputation: 456

Message # 505 | 9:06 AM
SNA, according to the tracing results Comcast is blocking his access to the server (server 26), where your website is hosted. Ask your friend to contact his ISP. Meanwhile he can use proxies/anonymity services to access the website.
I'm not active on the forum anymore. Please contact other forum staff.
JosephBrown
Posts: 1
Reputation: 0

Message # 506 | 7:57 PM
my website is down. can you fix it.

www.zetapilambda.ucoz.org
Sunny
Posts: 9296
Reputation: 456

Message # 507 | 11:37 AM
JosephBrown, the server were your website is hosted was temporarily down due to maintenance. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
Roxy5365
Posts: 1
Reputation: 0

Message # 508 | 5:51 AM
Okay, I made my website a few weeks ago and me viewing it and working on the CP was working just fine. After a day of not logging into the website to edit it or looking at the web address. I am now getting a message saying "cannot connect to server" My internet connection is just fine, My firewall has never been an issue, I have nothing else running on my computer, I am not understanding why its now not letting me even log in to the website to edit my OWN site. Confusing how Even after I made another website, it did the same damn thing after logging out of it and then trying to log in the next morning. Why is your guys websites always kicking people off and not letting us fix our sites or even edit them after a few days? sad Really confused.
Post edited by Roxy5365 - Thursday, 2013-04-11, 5:54 AM
Sunny
Posts: 9296
Reputation: 456

Message # 509 | 10:47 AM
Roxy5365, please provide the website addresses. And provide also the tracing results (guide: http://forum.ucoz.com/forum/30-2310-1 ) - all servers are up atm so I'm almost sure it's your ISP blocking access to the server (is it Comcast?). But to be sure I need the tracing results.
I'm not active on the forum anymore. Please contact other forum staff.
Валентинка
Posts: 1
Reputation: 0

Message # 510 | 2:15 PM
Добрый день!
Несколько недель назад я сделала сайт vervalentinka.ucoz.com. Все было хорошо, добавляла информацию, исправляла. а сегодня не смогла зайти, пишет ошибку.

Все, сейчас смогла зайти, видимо просто тех. неполадки были
Post edited by Валентинка - Sunday, 2013-05-05, 6:18 PM
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