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| uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems) |
| Site not found and other troubles |
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system. What is to be done? - Direct attention to your ISP. 2. If a group of websites does not load, the administration is aware and is fixing it. What is to be done? - Wait. 3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only. 4. If you have just attached a domain you should wait 24 hours on the average. 5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings. We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience. "Requested site is not registered at uCoz Web Service SITE NOT FOUND" It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address. SITE NOT FOUND The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner. The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled. If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions. What should I do if I haven't received a message with the restoration link? The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted. Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery. If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website. What kind of message to uCoz Technical Support service should I write, if I want my website to be restored? Do not forget to provide your website address. SITE NOT FOUND The requested site "site_address" is not registered at uCoz Web Service It means that the website has been deleted and the restoration link is not active any more. «Account is blocked» The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/ What kind of message to uCoz Abuse Service should I write, in case my website is blocked? Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something. I'm not active on the forum anymore. Please contact other forum staff.
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http://c9.ucoz.com - same problem here, i also tryde to create new webpage, but it's just freezes after i push create (if only i don't type wrong security code). I also asked friend to check, and tryed to change ip, still couldn't connect.
EDITED: It's working again, seams there was some kind of problem with ucoz database or server 
Post edited by SlowExtasy - Monday, 2011-11-21, 9:32 PM
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SlowExtasy, yes, in connection with some technical problems with database server 52 was temporarily inaccessible 21/11/2011 (from 22:10 till 23:30 Moscow time). Now the server is working properly.
On behalf of uCoz Web Services Administration we apologize for these inconveniences. Best regards
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My Site is very slow in loading or not all loading in some areas.
The tracert for the site is below. Kindly help me. |
Tamil-Books, in connection with DDoS attacks s52 was temporarily inaccessible. The server has been restored by the team and should be working well again. If you experience any further problems feel free to post them here. You can also track the status of all the uCoz servers at this thread here: http://forum.ucoz.com/forum/3-14706-1
Hope this helps, 
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Hi Paradox,
Thanks for the help and info. Sometimes even now we feel now that system is slow. During that time, if we put the tracert we could see that for some hops the time taken is denoted by *. What could be the reason for this slowness and what could be the remedy? Can u enlighten us? Thanks and Regards. |
Tamil-Books, yes, there were slowness periods yesterday. uCoz techs do all possible to resolve the problem, so you need just to wait. Please accept our apologies for the inconvenience.
I'm not active on the forum anymore. Please contact other forum staff.
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Hi,
The site is very slow when accesses by Browser. I get 404 error intermittently. When I tried the tracert the results are below. I have noticed that this problem is only with the sever s52.ucoz.net. Another site hosted by the server dev.ucoz.net does not face the same problem. The reason is that I access both the sites regularly. Kindly help me. tracert tamilbook.ucoz.com Tracing route to tamilbook.ucoz.com [193.109.247.52] over a maximum of 30 hops: 1 10 ms 12 ms 12 ms cm1.epsilon213.maxonline.com.sg [222.164.213.1] 2 12 ms 11 ms 11 ms 172.20.31.1 3 14 ms 20 ms 11 ms 172.26.31.1 4 15 ms 14 ms 15 ms 172.20.7.86 5 150 ms 217 ms 213 ms 172.20.9.30 6 25 ms 13 ms 17 ms 203.117.36.97 7 21 ms 15 ms 24 ms 203.117.34.229 8 19 ms 22 ms 14 ms 203.117.36.58 9 197 ms 199 ms 211 ms 4.26.0.157 10 202 ms 198 ms 199 ms vlan80.csw3.LosAngeles1.Level3.net [4.69.144.190] 11 200 ms 199 ms 199 ms ae-83-83.ebr3.LosAngeles1.Level3.net [4.69.137.41] 12 267 ms 266 ms 271 ms ae-4-4.ebr4.Washington1.Level3.net [4.69.132.82] 13 262 ms 263 ms 264 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.186] 14 261 ms 264 ms 264 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.153] 15 341 ms 344 ms 341 ms ae-43-43.ebr2.Paris1.Level3.net [4.69.137.57] 16 350 ms 357 ms 349 ms ae-47-47.ebr1.Frankfurt1.Level3.net [4.69.143.141] 17 352 ms 349 ms 349 ms ae-71-71.csw2.Frankfurt1.Level3.net [4.69.140.6] 18 351 ms 350 ms 349 ms ae-2-70.edge3.Frankfurt1.Level3.net [4.69.154.71] 19 349 ms 350 ms 349 ms IPTRIPLEPLA.edge3.Frankfurt1.Level3.net [212.162.40.194] 20 389 ms 391 ms 385 ms te4-2-740-altera.spb.citytelecom.ru [217.65.1.229] 21 391 ms 389 ms 388 ms te4-1-21-alpha.msk.citytelecom.ru [217.65.1.197] 22 405 ms 401 ms 402 ms te4-4-9-fibius.msk.citytelecom.ru [217.65.1.250] 23 408 ms 404 ms 403 ms s52.ucoz.net [193.109.247.52] Trace complete. |
Tamil-Books, in connection with technical problems experienced at the data-center s52 was temporarily unavailable. The problem has now been resolved by the techincal team and the server should be running smoothly again. If you experience any further problems feel free to post them here. You can also track the status of all the uCoz servers at this thread here: http://forum.ucoz.com/forum/3-14706-1
Hope this helps,
Jack of all trades in development, design, strategy.
Working as a Support Engineer. Been here for 13 years and counting. |
Hi Paradox,
Thanks for the info. Now it seems ok. It seems that s52 server is very much vulnerable and its DB problem is recurring again and again. The users of the site have voiced the concerns over the downtime and the error during accessing the site quite frequently. This is disturbing. Kindly do the needful to make the server robust and stable. 
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 Just registered a new site, and get first troubles. Requested site is not registered at uCoz Web Services Site NOT found And need to press F5 to reload(really slow) then the site/cp is opening or no(by showing the same text) The site is under s62 Dont have any problems with sites which are with other servers.. |
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