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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM 2011-06-29
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Sunny
Posts: 9296
Reputation: 456

Message # 916 | 11:48 AM 2014-03-04
doc123,
Quote Sunny ()
If you still can't access it, please provide the tracing results, see the guide here: http://forum.ucoz.com/forum/30-2310-1
I'm not active on the forum anymore. Please contact other forum staff.
Tommy0412
Posts: 14
Reputation: 0

Message # 917 | 2:20 PM 2014-03-04
server s57 is down
Sunny
Posts: 9296
Reputation: 456

Message # 918 | 4:38 PM 2014-03-04
Tommy0412, server s57 is working normally. If you can't access your website, please provide its URL.
I'm not active on the forum anymore. Please contact other forum staff.
None2812
Posts: 13
Reputation: 0

Message # 919 | 0:07 AM 2014-03-19
I cannot access my site, nor can anyone else....Ocreefchief.com

Traceroute has started…

traceroute to ocreefchief.com (213.174.157.134), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 0.907 ms 0.660 ms 0.738 ms
2 71.200.138.1 (71.200.138.1) 29.531 ms 29.536 ms 29.956 ms
3 te-7-1-ur01.berlin.md.bad.comcast.net (68.85.134.149) 10.202 ms 9.490 ms 10.324 ms
4 * * *
5 * * *
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11 * * *
Post edited by None2812 - Wednesday, 2014-03-19, 2:05 AM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 920 | 5:15 AM 2014-03-19
None2812, this appears to be a problem on your providers end. If you can confirm your provider is Comcast - we will confirm the problem and contact them from our end.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Angler2184
Posts: 13
Reputation: 0

Message # 921 | 11:31 AM 2014-03-19
Yes, my provider is comcast....thanks for the help
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 922 | 3:05 PM 2014-03-19
Angler2184, if you're site is still unavailable you'll need to get in contact with your provider and request they unblock the server. We will do the same from our end once I receive a second tracert so our technical department can confirm the problem - this will be within 24hrs. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Angler2184
Posts: 13
Reputation: 0

Message # 923 | 3:50 PM 2014-03-19
Paradox, I have been in contact with Comcast, but I dont think I am getting to the right person. They are supposed to call me within the next 24hrs. Here is the 2nd traceroute

Traceroute has started…

traceroute to ocreefchief.com (213.174.157.134), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 4.180 ms 0.726 ms 3.032 ms
2 71.200.138.1 (71.200.138.1) 39.225 ms 27.604 ms 40.296 ms
3 te-7-1-ur01.berlin.md.bad.comcast.net (68.85.134.149) 10.964 ms 10.279 ms 9.801 ms
4 * * *
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9 * * *
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11 * * *
12 * * *
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Added (2014-03-19, 9:50 AM)
---------------------------------------------
I just got off the phone with comcast, and they say they have no clue whats going on...They keep trying to tell me its something in my house...Which is bs....They did want to know what port the server uses, which i was unsure of...

Sunny
Posts: 9296
Reputation: 456

Message # 924 | 4:16 PM 2014-03-19
Angler2184, yes, their ordinary customer support often has no clue. We will try to resolve the issue, meanwhile you can use proxies/anonymity services to access your website.
I'm not active on the forum anymore. Please contact other forum staff.
Angler2184
Posts: 13
Reputation: 0

Message # 925 | 4:18 PM 2014-03-19
Finally got a hold of someone, and they said the IP of the server is blocked b/c of a phising site. They are trying to confirm that the site has been taken down, and once it has the server will be unblocked.
Sunny
Posts: 9296
Reputation: 456

Message # 926 | 4:43 PM 2014-03-19
Angler2184, if for some reason the website is still up, please ask them to provide the URL so that we could delete it.
I'm not active on the forum anymore. Please contact other forum staff.
Angler2184
Posts: 13
Reputation: 0

Message # 927 | 10:07 PM 2014-03-19
I can connect now....Thanks for your help...
Traceroute has started…

traceroute to ocreefchief.com (213.174.157.134), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 2.441 ms 0.785 ms 0.686 ms
2 71.200.138.1 (71.200.138.1) 18.016 ms 13.703 ms 23.061 ms
3 te-7-1-ur01.berlin.md.bad.comcast.net (68.85.134.149) 11.653 ms 10.345 ms 10.210 ms
4 te-7-3-ur01.milford.de.bad.comcast.net (68.87.135.42) 29.825 ms 11.438 ms 11.778 ms
5 te-7-4-ur01.harrington.de.bad.comcast.net (68.87.168.17) 12.783 ms 12.744 ms 12.029 ms
6 68.87.135.46 (68.87.135.46) 14.386 ms 16.061 ms 14.806 ms
7 he-3-4-0-0-10-cr01.newyork.ny.ibone.comcast.net (68.86.94.173) 43.776 ms
he-3-2-0-0-11-cr01.newyork.ny.ibone.comcast.net (68.86.93.89) 21.023 ms
he-3-1-0-0-10-cr01.newyork.ny.ibone.comcast.net (68.86.90.77) 20.154 ms
8 68.86.85.190 (68.86.85.190) 21.146 ms 26.855 ms 20.313 ms
9 be7922.ccr21.jfk10.atlas.cogentco.com (154.54.13.161) 51.658 ms 50.403 ms 51.308 ms
10 be2074.ccr21.jfk07.atlas.cogentco.com (154.54.86.225) 47.781 ms 47.178 ms 48.469 ms
11 be2056.ccr21.jfk02.atlas.cogentco.com (154.54.44.217) 49.554 ms
be2057.ccr22.jfk02.atlas.cogentco.com (154.54.80.177) 53.436 ms
be2059.mpd22.jfk02.atlas.cogentco.com (154.54.1.221) 49.248 ms
12 be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 51.539 ms
be2151.mpd22.dca01.atlas.cogentco.com (154.54.40.73) 48.672 ms
be2149.ccr22.dca01.atlas.cogentco.com (154.54.31.125) 51.049 ms
13 be2176.ccr41.iad02.atlas.cogentco.com (154.54.41.53) 51.041 ms 51.144 ms
be2112.ccr41.iad02.atlas.cogentco.com (154.54.5.233) 51.279 ms
14 38.122.62.122 (38.122.62.122) 49.979 ms
38.122.62.114 (38.122.62.114) 49.640 ms
38.122.62.122 (38.122.62.122) 48.856 ms
15 s104.ucoz.net (213.174.157.134) 51.057 ms 55.509 ms 49.656 ms
Ed05
Posts: 556
Reputation: 7

Message # 928 | 4:33 PM 2014-03-24
I stil have big problems with "ups google cant connect to www.etc.." I have contacted my internet provider again and they told me that they reslove that problem once and that they cant do nothig now. I did not have that problems for long time but yesturday when i try to enter on website i could not cause "ups" and i could not enter since yesterday ...Also i could not log in to ucoz forum (here) for same reason.
Obviosly my host blocking my ip adress for some reason, im wondering can my website html and css cause that, i have alot css and html mixed ,such as heavy loading causes blocking ip.. I dont know smile
I thinking to restore back to the factory design but im not sure if that will be helpful
!
Post edited by Ed05 - Monday, 2014-03-24, 4:36 PM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 929 | 4:43 PM 2014-03-24
Ed05, due to technical problems in one of the data centers Servers s2, s7, s17-s28, s30-s45, s51, s82 may be inaccessible from some network segments. I'm also encountering difficulties with uID so there may be outages with the uID service as well from these segments. The team are working to resolve these issues asap. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Ed05
Posts: 556
Reputation: 7

Message # 930 | 4:03 AM 2014-03-26
Paradox, Ok, i called my internet provider again and they say that they found a problem now and that they fixed,obvuosly they lie cause like you say so there was problems with servers biggrin
Ok, tnx
!
Post edited by Ed05 - Wednesday, 2014-03-26, 4:04 AM
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