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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Wolfman
Posts: 29
Reputation: 0

Message # 46 | 3:31 PM
Having the same problem with my forum as well.. Only some of the forum loads and the rest times out..
http://www.youralteredreality.com
Its on server 104.. Traceroute
TraceRoute to 213.174.157.134 [youralteredreality.com]
Hop (ms) (ms) (ms) IP Address Host name
1 17 14 10 72.249.128.109 -
2 7 19 10 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
3 8 8 6 4.69.145.126 vlan70.csw2.dallas1.level 3.net
4 7 6 7 4.69.151.146 ae-73-73.ebr3.dallas1.level3.net
5 Timed out Timed out 29 4.69.134.22 ae-7-7.ebr3.atlanta2.level3.net
6 63 65 62 4.69.132.86 ae-2-2.ebr1.washington1.level3.net
7 41 40 44 4.69.134.138 ae -81-81.csw3.washington1.level3.net
8 45 55 50 4.69.149.133 ae-33-80.car3.washington1.level3.net
9 40 39 43 4.79.169.78 iptriplepla.car3. washington1.level3.net
10 42 39 41 98.158.98.254 ah.r0.101.eq.ash.va.us.iptp.net
11 Timed out Timed out Timed out -
12 Timed out Timed out Timed out -
13 Timed out Timed out Timed out -
14 Timed out Timed out Timed out -

Trace aborted.

--
Problem seems to have been corrected.. smile

Post edited by Wolfman - Sunday, 2011-02-27, 8:59 PM
Natashko
Posts: 3366
Reputation: 171

Message # 47 | 3:31 PM
poiuyt580, Wolfman, I have checked both of your websites and had no problems accessing them. Is the problem still topical?
12a3
Posts: 90
Reputation: 0

Message # 48 | 3:32 PM
my site is : http://softvn.mooo.com/

or http://a3youandme.ucoz.net/

Added (2011-03-10, 8:13 Am)
---------------------------------------------
oh, now, i'm connectted,

i'm sorry ucoz team


Welcome to : http://softvn.mooo.com
Natashko
Posts: 3366
Reputation: 171

Message # 49 | 3:32 PM
12a3, I have checked both of your websites. They work just fine. We had a temporary difficulty with the servers today, but it has been resolved. If you still face any difficulties, provide a screenshot of the error text you see.
-Moved to General Questions-
12a3
Posts: 90
Reputation: 0

Message # 50 | 3:32 PM
Quote (Natashko)
12a3, I have checked both of your websites. They work just fine. We had a temporary difficulty with the servers today, but it has been resolved. If you still face any difficulties, provide a screenshot of the error text you see.
-Moved to General Questions-

it dissconnect, please help me


Welcome to : http://softvn.mooo.com
jackass
Posts: 294
Reputation: 10

Message # 51 | 3:32 PM
Natashko, my site is off too

http://modifikators.lv/ or http://modifikators.ucoz.lv/

maybe one of uCozs servers is down? wink

Animorph
Posts: 2856
Reputation: 189

Message # 52 | 3:32 PM
jackass, and 12a3, i just got information that a few of the uCoz servers could be down and may cause problems with uNet and u.to also , so please be patient , this will be solved as soon as possible
To busy building a passive income online ;)
jackass
Posts: 294
Reputation: 10

Message # 53 | 3:32 PM
Working smile
Animorph
Posts: 2856
Reputation: 189

Message # 54 | 3:33 PM
jackass, yes the problem is resolved a second ago smile , now everything should just work fine for everyone
To busy building a passive income online ;)
Natashko
Posts: 3366
Reputation: 171

Message # 55 | 3:33 PM
Colin
Posts: 4
Reputation: 0

Message # 56 | 3:33 PM
Hello, my names Colin. I've recently attempted to connect to my friends website, which was created by ucoz.com. The website is dnsrp.ucoz.com. It's a website for a forum. Down to the problem, every time I attempt connecting to this website on ANY browser it gives me the same message. Either it's 'Connection failed' or 'Connection timed out'. I asked my friend if he knew why it was doing this, so he attempted to connect also, and it worked. He asked multiple people if they were able to access the website, they all were able too.

If anyone could help me with this, I'd greatly appreciate it.

Thanks,
~Colin tongue

Animorph
Posts: 2856
Reputation: 189

Message # 57 | 3:33 PM
Colin, try this then it might work
http://forum.ucoz.com/forum/30-2310-1

To busy building a passive income online ;)
Natashko
Posts: 3366
Reputation: 171

Message # 58 | 3:33 PM
Colin, we have checked the website dnsrp.ucoz.com and it work fine. We experienced some problems with the server where this website is situated yesterday. But they have been resolved. If there are still some problems with the website connection, do the tracing of the website and provide the results.
Colin
Posts: 4
Reputation: 0

Message # 59 | 3:33 PM
Microsoft Windows [Version 6.1.7600]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\CAWLIN> tracert dnsrp.ucoz.com

Tracing route to dnsrp.ucoz.com [217.65.3.68]
over a maximum of 30 hops:

1 1 ms 17 ms 10 ms BLUEPANDA-GUEST [192.168.33.1]
2 13 ms 13 ms 8 ms 10.21.162.1
3 34 ms 37 ms 35 ms 172.30.31.1
4 38 ms 45 ms 42 ms 172.30.31.70
5 36 ms 34 ms 32 ms 172.30.31.77
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\CAWLIN>

This is the trace I had done, I hope this tells you all something?

Natashko
Posts: 3366
Reputation: 171

Message # 60 | 3:34 PM
Colin, that has to be the tracing you did during the period we had problems with the server, the website is on. Today it has to be fine. If it is not, can you please do the tracing once again and provide us with the recent one.
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