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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM 2011-06-29
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Kemix
Posts: 14
Reputation: 0

Message # 871 | 7:58 AM 2013-12-07
My page lately is often unavailable

http://kemix.ucoz.com

OK ALL IS WELL you to quickly repair the excuse from your sight but often we like it Desv lately
Post edited by Kemix - Saturday, 2013-12-07, 5:01 PM
STaTiCShoX
Posts: 27
Reputation: 0

Message # 872 | 8:16 AM 2013-12-07
Hello,

I understand that Server 57 is undergoing a DDoS Attack as related to the uCoz Server Status page. My website has been unavailable for a few days now(I can not reach the page, as well as my regular website visitors have reported the same).

When will this be resolved, what measures are you taking to ensure that this will not happen again or less frequently, and how are you going to compensate your customers for the downtime?

Thank you.
Post edited by STaTiCShoX - Saturday, 2013-12-07, 8:17 AM
yasa
Posts: 17
Reputation: 0

Message # 873 | 3:13 PM 2013-12-07
Quote
would you please let me know which domain was DDoS attacks?

ucoz can't detect the domain .because they have more than 467 websites hosted in the same IP (Server s57 IP =193.109.246.157).
it is an inconvenience in their system
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 874 | 3:35 PM 2013-12-07
STaTiCShoX, as Sunny has said before, our technicians do all possible to make it that DDoS attacks are little of an inconvenience to our users. It is not uncommon for us to experience a number of them daily across multiple servers, fortunately, most of these however are small to moderate and our system combats them and no downtime is experienced by our users. When we experience a larger DDoS that does effect our servers, yes, it takes down a chunk of our network section and we actively work to ensure these do not happen too frequently, and in addition that we implement better performing measures to combat these. And as far as I am aware there is no compensation at this moment in time. These attacks are out of our control and are not a result of any direct or indirect action taken by uCoz.

yasa, there are measures that can be taken to detect the exact domain targeted by such attacks, however, as I have said above such matters are handled internally by our technical division and I personally don't know of any company that actively shares information with their users regarding the origination point, and target location of DDoS attacks.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
yasa
Posts: 17
Reputation: 0

Message # 875 | 4:59 PM 2013-12-07
Paradox ,i think ,if you want to detect the exact domain,you need to add some temporary servers like:
s57a ip=193.109.246.158
s57b ip=193.109.246.159
s57c ip=193.109.246.160
s57d ip=193.109.246.161
...
then put 50 websites in server s57a only,and 50 websites in s57b .... then wait a new attack ddos,
then you will know the exact domain.
thank you
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 876 | 6:12 PM 2013-12-07
Quote Paradox ()
yasa, there are measures that can be taken to detect the exact domain targeted by such attacks, however, as I have said above such matters are handled internally by our technical division and I personally don't know of any company that actively shares information with their users regarding the origination point, and target location of DDoS attacks.


Did you actually read what I wrote? Such matters are handled internally by our technical division. We have a team of specialists which know what they are doing. wink It's best we move on from this topic as I don't see the point in us continuing to go in circles regarding this.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
yasa
Posts: 17
Reputation: 0

Message # 877 | 8:11 PM 2013-12-07
thank you ,my little website http://yasa.ucoz.com work fine today. server s57
RampantEpsilon
Posts: 6
Reputation: 0

Message # 878 | 1:12 PM 2013-12-11
Server 57 is down again. Seems like it's getting to be every week now. Very displeased in this service and I'm getting close to the point of closing my account because of this.
|
yce4857
Posts: 15
Reputation: 0

Message # 879 | 1:26 PM 2013-12-11
Not anymore, the server 57 has fallen again. Do something, I work 48 hours each to stabilize traffic after repeated falls, but I can not too often falls on the server, do something!
Sunny
Posts: 9296
Reputation: 456

Message # 880 | 1:46 PM 2013-12-11
RampantEpsilon, yce4857, at the moment server s57 is up and running. The server was temporarily inaccessible due to technical problems in one of the data centers.
I'm not active on the forum anymore. Please contact other forum staff.
Raver
Posts: 100
Reputation: 15

Message # 881 | 2:50 PM 2013-12-13
STaTiCShoX, RampantEpsilon, Kemix, yce4857, we have just launched a Compensation Program designed especially for Premium users. If you fit this user profile, please read about it and contact us, through the Contact Form from here:

http://forum.ucoz.com/forum/3-17857-1
Kemix
Posts: 14
Reputation: 0

Message # 882 | 7:08 AM 2013-12-14
My site is almost always unavailable from Friday to Saturday I do not understand what is happening

http://kemix.ucoz.com
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 883 | 7:10 AM 2013-12-14
Kemix, unfortunately there have been recent DDoS attacks on your server which have lead it to experience high periods of unavailability. Our technicians are working to resolve the immediate concerns as of this moment. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Kemix
Posts: 14
Reputation: 0

Message # 884 | 11:07 AM 2013-12-14
Thank you very much for the information to be a frequent occurrence lately from Friday to Saturday wacko
Nganlocphat
Posts: 1
Reputation: 0

Message # 885 | 12:35 PM 2013-12-14
today mysite not accessible http://pvt.ucoz.com my IP address 183.80.203.232
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