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| uCoz Community » Additional Services » Account Management » Site not found and other troubles (access problems) |
| Site not found and other troubles |
1. If a website can be loaded at least from one computer, then the problem is not with the uCoz system. What is to be done? - Direct attention to your ISP. 2. If a group of websites does not load, the administration is aware and is fixing it. What is to be done? - Wait. 3. If all but you can enter the website, then your IP is temporarily blocked because it belongs to the same network segment as the hacker's, who is attacking the server. After the attack is over the blocking will be disabled. Duration of the attack is known to the hacker only. 4. If you have just attached a domain you should wait 24 hours on the average. 5. If your website opens in one browser but doesn't open in another, then the problem is in the browser or firewall settings. We do not inform users about unscheduled maintenance (emergency) works. In this case accept our apologies for temporarily inconvenience. "Requested site is not registered at uCoz Web Service SITE NOT FOUND" It means that the website with such address has never been registered at uCoz. So you have made a mistake when typing the address. SITE NOT FOUND The website "website_address" is disabled due to inactivity and will be deleted in several days. Restoration instructions have been sent to the registration e-mail of the website owner. The website is disabled, because it was considered inactive. It means that no one visited the website for 40 days. An automatic notification was sent to the e-mail address of the website owner. Follow the restoration instructions there and activate your website. It needs to be done not later than 15 days after the website was disabled. If the e-mail address of the website owner isn't confirmed, the automatic notification is not sent. If you use Yahoo as your e-mail provider, there are poor chances of receiving restoration instructions. What should I do if I haven't received a message with the restoration link? The message could be regarded as spam, and as a result could get into Spam/Junk folder of the e-mail service you use or could be deleted. Please check the contents of the Spam folder, and if the message is not there contact the support service of your e-mail provider. You are the one who is their customer and you can influence the quality of their work and the correctness of mail delivery. If you can't find this message – contact uCoz Technical Support. If you have other websites, you may contact Technical Support service via Control Panel of your active website. What kind of message to uCoz Technical Support service should I write, if I want my website to be restored? Do not forget to provide your website address. SITE NOT FOUND The requested site "site_address" is not registered at uCoz Web Service It means that the website has been deleted and the restoration link is not active any more. «Account is blocked» The owner of the website who wants to recover the account should remove the reasons why the website was blocked (They are always specified in the message about blocking). And then inform the uCoz Abuse Service about it. Use this form here: http://www.ucoz.com/abuse/ What kind of message to uCoz Abuse Service should I write, in case my website is blocked? Be sure to provide the address of your website. Specify the approximate date of blocking. Be as specific as possible, when asking questions or requesting something. I'm not active on the forum anymore. Please contact other forum staff.
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Ziral, ask users who do not have access to run a traceroute (guide: http://forum.ucoz.com/forum/30-2310-1 ) and provide the results.
I'm not active on the forum anymore. Please contact other forum staff.
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i had this msg on my site, "Reactivation instructions have been sent to the website owner’s registration e-mail."
i am using yahoo mail & i didn't found any Reactivation instructions on my mail somebody help me please? Added (2012-05-28, 2:46 AM) Post edited by zephyrthru - Monday, 2012-05-28, 7:30 AM
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sorry, but i can't found any reactivation msg in spam folder or anywhere
my website is http://zephyr.at.ua/ thank you 
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Hi,
I am having trouble loading my website pantingpalz.ucoz.com. I also can't get into the control panel. I have tried accessing them from both firefox and google chrome, and they say "The Connection has Timed Out The server at pantingpalz.ucoz.com is taking too long to respond." I made sure that cookies are enabled in the browser, and I have no trouble going to other websites. Any help would be appreciated. Thanks in advance! |
Horse_Lover, the website loads fine. However, the server where it hosted (s57) is inaccessible for Comcast users. Is Comcast your ISP? In any case please post the tracing results (guide: http://forum.ucoz.com/forum/30-2310-1 ) so that we could analyze the problem.
I'm not active on the forum anymore. Please contact other forum staff.
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I think that Comcast is my ISP. Here are the tracing results:
Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Administrator>tracert pantingpalz.ucoz.com Tracing route to pantingpalz.ucoz.com [193.109.247.157] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 192.168.1.1 2 21 ms 23 ms 12 ms 73.205.24.1 3 14 ms 11 ms 11 ms te-4-2-ur02.hamlake.mn.minn.comcast.net [68.85.1 65.245] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Documents and Settings\Administrator> Hope this helps! |
Horse_Lover, yes, you have Comcast and server 57, blocked by them. We have sent a request to Comcast to unblock the server, you can contact them concerning the problem as well, to get it solved quicker.
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OK. Thanks!
 Hopefully it will be solved soon, so I can work on the website.Added (2012-06-16, 12:29 PM) Added (2012-06-16, 2:52 PM) Added (2012-06-19, 9:12 AM) |
OK, they look very similar to the one I posted before, but here it is:
Microsoft Windows XP [Version 5.1.2600] © Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Administrator>tracert pantingpalz.ucoz.com Tracing route to pantingpalz.ucoz.com [193.109.247.157] over a maximum of 30 hops: 1 1 ms <1 ms <1 ms 192.168.1.1 2 7 ms 8 ms 7 ms 73.205.24.1 3 10 ms 8 ms 8 ms te-4-2-ur02.hamlake.mn.minn.comcast.net [68.85.1 65.245] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. C:\Documents and Settings\Administrator> |
Um, I still can't get to my website, but now instead of saying that it took to long to respond, it says "No data received unable to load the webpage because the server sent no data." Is this a different problem?
Added (2012-07-01, 7:18 PM) |
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