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Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Sunny
Posts: 9296
Reputation: 456

Message # 301 | 8:57 AM
Pru, you can check the following thread to see server statuses: http://forum.ucoz.com/forum/3-14706-1
I'm not active on the forum anymore. Please contact other forum staff.
Anthias
Posts: 2
Reputation: 0

Message # 302 | 10:14 AM
Ok I hope this is the place to post this.

My site, suspendedearth.com is down. In trying to figure it out I found that the site could be accessed (agonisingly slowly with most of the graphical elements missing) via the direct ucoz address (suspendedearth.ucoz.com) so I went to the control panel (which was painfully slow and jerky) in the process of looking around there for answers I accidentally hit the park button. I have no intention of transferring my domain registration and now I am stuck with the this domain has incorrect DNS servers error. A rigorous hunt on these forums finds only one possible helpful answer to guide me on the path out of this mess and that says to cancel the parking. I emailed support several days ago about my issues and have have no response. Nowhere in the control panel etc can I find anything that will cancel that DNS parking and fix the domain (which before this happened was acting as if DDOS'd anyway and god knows how I will deal with that once the parking is fixed)

I sell my books via my site and this is costing me sales so I need to sort it out quickly. I don't make a anything out of it, but I can't afford to look this unprofessional.

So any assistance about what to do regarding these frustrations would be appreciated. Thanks in advance.

Martin.
Sunny
Posts: 9296
Reputation: 456

Message # 303 | 10:38 AM
Anthias, you need to go to the control panel of your domain registrar and specify the uCoz DNS: ns1.ucoz.net, ns2.ucoz.net .
I'm not active on the forum anymore. Please contact other forum staff.
Anthias
Posts: 2
Reputation: 0

Message # 304 | 10:42 AM
Thank you Sunny. I will try that, but I found posts here on this forum that conflicted with that so I wasn't brave enough lol. I will give it a go.

*EDIT* Ok I added those name servers and now I have a temporary error message, so I will sit on that for a while and see what happens next! Thanks again for the quick answer.

*EDIT* well that worked smile thanks, now the domain errors are gone, but the access issues remain. When using my domain I can not access the site at all. I guess I need to experiment some more. I can't see why it is doing it though - especially since it was working for months....

*edit* the sites IP address has changed! alter my a record and it connects! now I just need to find out why its so slow and not loading images...
Post edited by Anthias - Thursday, 2011-12-15, 12:45 PM
Cyllene
Posts: 3
Reputation: 0

Message # 305 | 11:26 AM
I didn't want to post a new thread on my problem, here it is.

Main page of my website seems to be very very simple HTML without any images and it looks horribly. Can someone help? I can't seem to login to admin panel as well.
http://war3soccer.ucoz.com/
Sunny
Posts: 9296
Reputation: 456

Message # 306 | 11:29 AM
Cyllene, please run a traceroute: http://forum.ucoz.com/forum/30-2310-1
I'm not active on the forum anymore. Please contact other forum staff.
Cyllene
Posts: 3
Reputation: 0

Message # 307 | 12:48 PM
Here results of traceroute (warning! cyrillic letters possible):

Microsoft Windows XP [Версия 5.1.2600]
(С) Корпорация Майкрософт, 1985-2001.

C:\Documents and Settings\Администратор>tracert war3soccer.ucoz.com

Трассировка маршрута к war3soccer.ucoz.com [193.109.247.159]
с максимальным числом прыжков 30:

1 * * * Превышен интервал ожидания для запроса.
2 1 ms <1 мс 1 ms 213.251.210.217
3 1 ms <1 мс 1 ms 213.251.210.231
4 2 ms 2 ms 2 ms 213.251.207.46
5 1 ms <1 мс 2 ms 213.251.207.73
6 1 ms <1 мс 1 ms 62.117.95.121
7 3 ms 3 ms 3 ms iki-crs.comcor.ru [62.117.100.134]
8 9 ms 9 ms 9 ms 94.79.28.34
9 9 ms 9 ms 9 ms te4-4-9-fibius.msk.citytelecom.ru [217.65.1.250]

10 11 ms 11 ms 9 ms dev.ucoz.net [193.109.247.159]
Post edited by Cyllene - Tuesday, 2011-12-20, 3:18 PM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 308 | 2:56 AM
Cyllene, your site seems to be running normally at the moment. The home page of your site has the images displaying regularly in my browser although the site's title has not been set and is therefore not displaying. As to your problem with logging in what message are you recieving when you go to log into the CP?
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Sunny
Posts: 9296
Reputation: 456

Message # 309 | 8:58 AM
Cyllene, it seems to me that the only problem can be your own PC. Any firewalls?
I'm not active on the forum anymore. Please contact other forum staff.
Cyllene
Posts: 3
Reputation: 0

Message # 310 | 11:21 AM
Hmm, I figured out why it happened for me... Earlier I used AdBlock Plus to block the annoying adds by ucoz... After I disabled adblock plus the site loaded normally smile Anyway thanks everyone :P
Yeah I'll have to live with those ads sad
Unique
Posts: 421
Reputation: 35

Message # 311 | 2:36 PM
• Site: http://www.extracafe.rs/

• Server: s102

• Tracing result:
Quote
Tracing route to extracafe.rs [208.100.61.2]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 16 ms 15 ms 109.93.171.1
3 15 ms 15 ms 15 ms ADSL53.telekom.yu [212.200.15.53]
4 15 ms 15 ms 15 ms 212.200.6.162
5 15 ms 15 ms 15 ms 212.200.6.186
6 28 ms 28 ms 27 ms xe-2-2-0.vie20.ip4.tinet.net [77.67.76.101]
7 150 ms 150 ms 149 ms xe-1-1-0.chi12.ip4.tinet.net [89.149.185.97]
8 152 ms 163 ms 152 ms steadfast-gw.ip4.tinet.net [216.221.156.178]
9 159 ms 156 ms 155 ms ip41.208-100-32.static.steadfastdns.net [208.100
.32.41]
10 151 ms 151 ms 151 ms ip46.208-100-32.static.steadfastdns.net [208.100
.32.46]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 ip46.208-100-32.static.steadfastdns.net [208.100.32.46] reports: Destinati
on net unreachable.

Trace complete.


• My ip: 109.93.171.247

Tamil-Books
Posts: 5
Reputation: 0

Message # 312 | 5:39 AM
My Site is very slow in loading or not all loading in some areas.

The tracert for the site is below. Kindly help me.

C:\Documents and Settings\Administrator>tracert tamilbook.ucoz.com

Tracing route to tamilbook.ucoz.com [193.109.247.52]
over a maximum of 30 hops:

1 * 23 ms 16 ms cm1.epsilon213.maxonline.com.sg [222.164.213.1]

2 * 19 ms * 172.20.31.1
3 18 ms 51 ms 14 ms 172.26.31.1
4 19 ms 16 ms 56 ms 172.20.7.86
5 50 ms 18 ms 30 ms 172.20.9.30
6 47 ms 73 ms 17 ms 203.117.36.97
7 26 ms 21 ms 32 ms 203.117.34.229
8 30 ms 139 ms 31 ms 203.117.36.58
9 263 ms 201 ms 214 ms 4.26.0.157
10 222 ms 201 ms 202 ms vlan90.csw4.LosAngeles1.Level3.net [4.69.144.254]

11 213 ms 227 ms 203 ms ae-93-93.ebr3.LosAngeles1.Level3.net [4.69.137.45]

12 349 ms 289 ms 270 ms ae-4-4.ebr4.Washington1.Level3.net [4.69.132.82]

13 264 ms 268 ms 298 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.186]

14 264 ms 291 ms 269 ms ae-82-82.ebr2.Washington1.Level3.net [4.69.134.153]

15 372 ms 354 ms 349 ms ae-41-41.ebr2.Paris1.Level3.net [4.69.137.49]

16 356 ms 354 ms 417 ms ae-47-47.ebr1.Frankfurt1.Level3.net [4.69.143.141]

17 355 ms 359 ms 368 ms ae-91-91.csw4.Frankfurt1.Level3.net [4.69.140.14]

18 367 ms 367 ms 357 ms ae-4-90.edge3.Frankfurt1.Level3.net [4.69.154.199]

19 364 ms 367 ms 370 ms IPTRIPLEPLA.edge3.Frankfurt1.Level3.net [212.162.40.194]

20 398 ms 392 ms * te4-2-740-altera.spb.citytelecom.ru [217.65.1.229]

21 399 ms 415 ms 395 ms te4-1-21-alpha.msk.citytelecom.ru [217.65.1.197]

22 458 ms 407 ms 430 ms te4-4-9-fibius.msk.citytelecom.ru [217.65.1.250]

23 * * * Request timed out.

24 * * * Request timed out.

25 411 ms * * s52.ucoz.net [193.109.247.52]

26 * 413 ms * s52.ucoz.net [193.109.247.52]

27 * * * Request timed out.

28 * * 411 ms s52.ucoz.net [193.109.247.52]

Trace complete.
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 313 | 1:34 AM
Tamil-Books, please don't post similiar threads. I have answered you here: http://forum.ucoz.com/forum/31-467-86435-16-1326673879
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
gio_ge
Posts: 1
Reputation: 0

Message # 314 | 5:03 PM
Is anybody aware of problems related to Malwarebyte's Anti-Malware which blocks UCOZ sites from opening. I know some of you might say that it's a local problem related to some local computers which use this Anti-Malware software, but what about my site visitors who might have the same software not allowing them to access my site. I can't warn everyone to have it turned off. Even if I did, they probably would think that I have some spyware on my site and wouldn't want to access it at all. (Personally I wouldn't visit a site, f i were told to access it with my antispyware and antivirus programs turned off).

I think this problem is global, any info or solution would be respected and appreciated.
Sunny
Posts: 9296
Reputation: 456

Message # 315 | 1:17 PM
gio_ge, I suggest that you try to contact Malwarebyte to find out the reasons why they block uCoz websites.
I'm not active on the forum anymore. Please contact other forum staff.
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