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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM 2011-06-29
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Clyde
Posts: 242
Reputation: 0

Message # 1006 | 6:00 PM 2014-07-12
Paradox, ok, thanks

Added (2014-07-12, 12:00 PM)
---------------------------------------------
looks like we're back again - Thanks for you help Paradox !

Ucoz Website Since 2009
Post edited by Clyde - Saturday, 2014-07-12, 3:14 PM
angry_jin
Posts: 53
Reputation: 0

Message # 1007 | 9:06 AM 2014-07-15
Wat happened to s104,
http://igi2jin.clan.su/
the quieter you become, the more you are able to hear.
Post edited by angry_jin - Tuesday, 2014-07-15, 9:11 AM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1008 | 10:07 AM 2014-07-15
angry_jin, s102 & s104 were temporarily unavailable earlier today due to technical difficulties experienced in one of the data centers. Both are currently online, however, may experience short periods of unavailability still. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
angry_jin
Posts: 53
Reputation: 0

Message # 1009 | 1:59 PM 2014-07-15
Paradox, ya thanks, it is online now, biggrin
the quieter you become, the more you are able to hear.
tieuthuyet
Posts: 8
Reputation: 0

Message # 1010 | 3:41 AM 2014-07-16
Dear Paradox,

My website is : http://kenhtruyen.com of DMON
Server name : s500
Server IP : 213.174.140.36



It load very slow
sometime , it is error :

Server is temporary unable to display requested page

Server may be under short-term service. If the error occurs permanently over a long period of time write us a letter via Contact Us page.
Post edited by tieuthuyet - Wednesday, 2014-07-16, 3:47 AM
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1011 | 5:45 AM 2014-07-16
tieuthuyet, unfortunately we're not associated with DMON and are unable to provide technical assistance in relation to their servers. You'll need to contact DMON support at http://www.dmon.com/main/?a=contact.

Good luck. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
tieuthuyet
Posts: 8
Reputation: 0

Message # 1012 | 4:36 AM 2014-07-18
Paradox,
SOS my website load very slow and user can not login my website


and i has contact with DMON (support at http://www.dmon.com/main/?a=contact. )

but no one reply to me
sad

SOS , please help me contact with dmon and fix error sad

Thanks you so much

Added (2014-07-17, 10:36 PM)
---------------------------------------------
from 14-04-201 to 18-07-2014

can anyone help me fix it

SOS

Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1013 | 8:56 AM 2014-07-18
tieuthuyet, please send a message via http://ucoz.com/contact to our support team. Just let them know the site is on the DMON system and we'll forward your message onwards to their system administration. smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
Sunny
Posts: 9296
Reputation: 456

Message # 1014 | 2:34 PM 2014-07-18
tieuthuyet, at the moment your website loads fast. Do you still have the problem?
I'm not active on the forum anymore. Please contact other forum staff.
tieuthuyet
Posts: 8
Reputation: 0

Message # 1015 | 3:47 AM 2014-07-19
Sunny, Today, my website load very too slow

yesterday : fast download
but today : too slow and user can not login , can not post forum or news

sad

i so worry about it
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1016 | 3:55 AM 2014-07-19
Quote Paradox ()
tieuthuyet, please send a message via http://ucoz.com/contact to our support team. Just let them know the site is on the DMON system and we'll forward your message onwards to their system administration.


wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
tieuthuyet
Posts: 8
Reputation: 0

Message # 1017 | 4:03 AM 2014-07-19
Paradox, I apologize for this inconvenience

but because I can not contact with dmon

nobody answered my email (dmon )

but it is very urgent problems should I expect the post to ucoz : Sunny feedback or technical dmon you see that and fix it help me

or you can forward my message onwards to dmon system administration.

thanks you so much
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 1018 | 4:58 AM 2014-07-19
tieuthuyet, it's no inconvenience at all. smile As Sunny is back she'll forward your message through most likely. If you encounter this problem again, however, send through a message to the uCoz contact form, and we'll forward it to the appropriate persons. wink
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
tieuthuyet
Posts: 8
Reputation: 0

Message # 1019 | 4:38 PM 2014-07-19
from 14/07/2014 to today

my website is : kenhtruyen.com

When user online in my website : > 3000 , then server is down, can not load my website

it occurred at user online is high

I think that the situation is not stable server

This condition occurs more frequently than 5 days

I hope that the technical department server health check and repair this error to my site is stabilized
Ed05
Posts: 556
Reputation: 7

Message # 1020 | 6:58 PM 2014-07-19
I cant open my website, uCozload error
FAILED TO LOAD WEBSITE
503 ! s26
!
Post edited by Ed05 - Saturday, 2014-07-19, 7:00 PM
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