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| Forum moderator: bigblog |
| uCoz Community General Information First Steps with uCoz Can't connect to a uCoz website (server is not available, site is down, site inaccessible) |
| Can't connect to a uCoz website |
 Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1 When posting messages here, make sure that the website is inaccessible for everyone and not just for you.
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Heartbrake, all your websites are available on the Web. The problem is relevant for US users only, and it appears that the access is blocked by AT&T. We have already sent an official request and are waiting for their comments.
I'm not active on the forum anymore. Please contact other forum staff.
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Heartbrake, I do understand your worries but we do all possible. Everything is working fine from our side. But we haven't received any comments from your ISP yet. You can try to access your website via anonimity services like TOR or Kebrum, till the problem is fixed.
I'm not active on the forum anymore. Please contact other forum staff.
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I am hoping to get compensated for this matter, because I am losing the features I have paid for on my website. The company supplies me INTERNET, AT&T does not block websites at all the way this is happening. They have told me this themselves and I believe them because I have half a mind to know about computers and the internet, it is totally against their rules to limit my internet experience and what I view on the net. If none of the websites on the internet are showing, then yes the problem here is AT&T's, but no, in this case it is only websites connected to Ucoz, the problem is you guys. This also happened to me already with theZONE and you guys fixed the issue 1-2 days later.
Post edited by Heartbrake - Thursday, 2012-03-29, 2:06 AM
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I haven't been able to connect to my site since last friday.
http://animeonthego.ucoz.org/ Also other people have started reporting that they haven't been able to connect 2 or 3 days ago. It's kind of weird cause some people have no problem connecting but others do. My tracert result: http://oi41.tinypic.com/24vkzrt.jpg |
randomroots, Vici-, the access to server 52 (where your websites are hosted) is blocked for some U.S. users (AT&T subscribers to be exact). We are trying to settle the problem but it would be good if you could report about the problem to your ISP as well.
Quote (Heartbrake) I am hoping to get compensated for this matter, because I am losing the features I have paid for on my website. The company supplies me INTERNET, AT&T does not block websites at all the way this is happening. They have told me this themselves and I believe them because I have half a mind to know about computers and the internet, it is totally against their rules to limit my internet experience and what I view on the net. If none of the websites on the internet are showing, then yes the problem here is AT&T's, but no, in this case it is only websites connected to Ucoz, the problem is you guys. This also happened to me already with theZONE and you guys fixed the issue 1-2 days later. Believe me, uCoz is not interested in losing its customers. If we could fix the problem, we would gladly do this asap. But in this case it does not depend on us. If you do not want to hear what I am trying to explain, let's stick to the facts: 1. Server 52 is unavailable in the U.S. only. And only to the AT&T subscribers. All websites that were posted on last two pages are available on the Internet. E.g. here are the hosttracker results, showing that one of your websites is available from different parts of the world: http://host-tracker.com/check_res_ajx/10052715-0/ 2. If we have a look at your traceroute results, we will see that the connection is lost at the following point - "7 8 ms 7 ms 8 ms 12.81.8.63" , and if we look up this IP, we will see that is belongs to AT&T - http://whatismyipaddress.com/ip/12.81.8.63 The ping does not even reach the uCoz server. One of possible reasons of s52 inaccessibility is that its IP is on AT&T's block list. That's why you can access your theZone website (it is hosted on s18), as well as all other non-uCoz websites. Quote (Glen) Well I tried the TOR and it wouldn't let me access my website either. You can try to use other anonimizing services or proxies. I'm not active on the forum anymore. Please contact other forum staff.
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Heartbrake, thats not possible , just be patient and you can access your site soon. if there are problems with the servers uCoz will fix them they always do. and please don't use "!!" signs , sunny is just trying to help you as much as she can.
To busy building a passive income online ;)
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same website can connect now :D
Thanks :) |
Quote (Animorph) thats not possible , just be patient and you can access your site soon. if there are problems with the servers uCoz will fix them they always do. and please don't use "!!" signs , sunny is just trying to help you as much as she can. I still lost a week and a half of a paid service I didn't get from a website connected to Ucoz, and I will report a compensation for it. -.- Post edited by Heartbrake - Friday, 2012-03-30, 3:50 AM
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Dear Respected Admin, my site regularly getting loading problem. It takes soo much time to load and sometimes even not opens at all
 I have checked from different browsers and also my friends told me about that problem. I get that problem everyday 10+ hours from few days now. Please do help me Site Name: http://paulonation.ucoz.com/ Server Name: s52 Thanks |
The IP address of server 52 was changed yesterday (29.03.2012) to solve access issues for U.S. users. It was changed from 193.109.247.52 into 193.109.247.162. Those who have websites on this server and have custom domains attached by Method 3, please see the first post of this thread. Heartbrake, I am afraid we will have to refure the compensation as it was not uCoz's fault that your website was inaccessible. Nazish, your website loads fine for me. Please run a traceroute next time you have access difficulties and post the result here. I'm not active on the forum anymore. Please contact other forum staff.
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