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uCoz Community » General Information » First Steps with uCoz » Can't connect to a uCoz website (server is not available, site is down, site inaccessible)
Can't connect to a uCoz website
Natashko
Posts: 3366
Reputation: 171

Message # 1 | 3:23 PM
Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1


When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

  • Provide the link to the inaccessible website.
  • Specify its server number if you know it.
  • Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
  • Indicate your IP address
  • If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
  • If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310


Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 691 | 8:31 AM
vucelic, http://forum.ucoz.com/forum/3-14706-1 - there is information regarding this issue in the server status thread. The server is prone to experience load difficulties.
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
vucelic
Posts: 13
Reputation: 0

Message # 692 | 8:56 AM
yes, I know, but there are no true informations there, s52 is under different ip, changing last 24h several times
I have to change A records on my site every time you change ip (at this moment Server IP: 193.109.246.162)
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 693 | 9:14 AM
Quote (vucelic)
I have to change A records on my site every time you change ip


That is correct.

Quote (vucelic)
yes, I know, but there are no true informations there, s52 is under different ip, changing last 24h several times


The status of server IP's isn't updated instantly - that thread required manual updating. There is true information in that thread, all of it is true to the time period of which it is marked to have been released upon. At the current moment the last updated server IP for s52 is the one you have specified above.

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
doc123
Posts: 7
Reputation: 0

Message # 694 | 3:46 AM
How can I move my website to other server? Not Server 52 , it is not very stable, i can't visit it right now, again
Can I?
vucelic
Posts: 13
Reputation: 0

Message # 695 | 12:06 PM
s52 again not working, we are loosing visitors, destroying all hard work
is it possible site to be on 2 servers and when 1 is down to point to another
or to move to some more stable?
Sunny
Posts: 9296
Reputation: 456

Message # 696 | 1:43 PM
doc123, vucelic, I'm afraid it is not possible. Please be patient, our techs are doing all possible to minimize the effect of the attack.
I'm not active on the forum anymore. Please contact other forum staff.
vucelic
Posts: 13
Reputation: 0

Message # 697 | 6:52 PM
s52 again down

Added (2013-07-24, 12:37 PM)
---------------------------------------------
now working ok

Added (2013-07-24, 12:52 PM)
---------------------------------------------
and again down

Vorpal
Posts: 82
Reputation: 3

Message # 698 | 10:33 PM
Looks like DDos attacker "likes" server 52 a lot.

Some sites on that server leave a bad taste in the mouth of the attacker.
wer11
Posts: 1
Reputation: 0

Message # 699 | 8:15 AM
sorry but i can't create a website when comes to the final step.i mean it didn't respond at all and no tips to indicate where the rroblem is.
Sunny
Posts: 9296
Reputation: 456

Message # 700 | 9:58 AM
wer11, are there any error messages displayed? Please provide a screenshot of what you see. At the moment I can see the following website in your uID profile: http://mty19900530.ucoz.net/ , and it loads fine.
I'm not active on the forum anymore. Please contact other forum staff.
vucelic
Posts: 13
Reputation: 0

Message # 701 | 4:03 PM
Sunny, Paradox
what is valid ip for server s52 now?
I see that cp is under different ip
Paradox
Old Guard
Posts: 3284
Reputation: 145

Message # 702 | 6:53 AM
vucelic, the current IP address for s52 is 193.109.247.162 smile
Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.
MitzZa1349
Posts: 22
Reputation: 0

Message # 703 | 11:08 AM
s26 is down since yesterday

It works for 30-60 minutes, then goes down
Sunny
Posts: 9296
Reputation: 456

Message # 704 | 11:32 AM
MitzZa1349, you are the first reporting the problem. Please run a traceroute during the downtime (how to do this: http://forum.ucoz.com/forum/30-2310-1 ) and post the results. And provide the website address.
I'm not active on the forum anymore. Please contact other forum staff.
MitzZa1349
Posts: 22
Reputation: 0

Message # 705 | 12:14 PM
wallpapersjungle.com
Code

Tracing route to wallpapersjungle.com [195.216.243.26]
over a maximum of 30 hops:

     1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
     2     1 ms     1 ms     1 ms  188-173-168-1.next-gen.ro [188.173.168.1]
     3     2 ms     1 ms     1 ms  188-173-96-5.next-gen.ro [188.173.96.5]
     4     3 ms     4 ms     4 ms  92.86.7.233
     5    43 ms    41 ms    39 ms  10.0.224.9
     6    42 ms    39 ms    39 ms  10.0.221.165
     7    41 ms    40 ms    40 ms  10.0.241.150
     8    43 ms    43 ms    42 ms  cat01.Frankfurt.gldn.net [80.81.192.243]
     9    77 ms    77 ms    77 ms  pe06.Moscow.gldn.net [79.104.235.82]
    10    80 ms    80 ms    80 ms  82.142.171.182
    11    79 ms    78 ms    96 ms  185.17.28.2
    12     *        *        *     Request timed out.
    13     *        *        *     Request timed out.
    14     *        *        *     Request timed out.
    15     *        *        *     Request timed out.
    16     *        *        *     Request timed out.
    17     *        *        *     Request timed out.
    18     *        *        *     Request timed out.
    19     *        *        *     Request timed out.
    20     *        *        *     Request timed out.
    21     *        *        *     Request timed out.
    22     *        *        *     Request timed out.
    23     *        *        *     Request timed out.
    24     *        *        *     Request timed out.
    25     *        *        *     Request timed out.
    26     *        *        *     Request timed out.
    27     *        *        *     Request timed out.
    28     *        *        *     Request timed out.
    29     *        *        *     Request timed out.
    30     *        *        *     Request timed out.

Trace complete.



avatarjungle.com
Code

Tracing route to avatarjungle.com [195.216.243.26]
over a maximum of 30 hops:

     1    <1 ms    <1 ms    <1 ms  my.router [192.168.1.1]
     2     1 ms     1 ms     3 ms  188-173-168-1.next-gen.ro [188.173.168.1]
     3     1 ms     1 ms     1 ms  188-173-96-5.next-gen.ro [188.173.96.5]
     4     2 ms     1 ms     5 ms  92.86.7.233
     5    39 ms    39 ms    44 ms  10.0.224.9
     6    41 ms    39 ms    39 ms  10.0.221.165
     7    41 ms    42 ms    40 ms  10.0.241.150
     8    42 ms    42 ms    42 ms  cat01.Frankfurt.gldn.net [80.81.192.243]
     9    78 ms    77 ms    77 ms  pe06.Moscow.gldn.net [79.104.235.82]
    10    80 ms    80 ms   137 ms  82.142.171.182
    11    79 ms    79 ms    79 ms  185.17.28.2
    12     *        *        *     Request timed out.
    13     *        *        *     Request timed out.
    14     *        *        *     Request timed out.
    15     *        *        *     Request timed out.
    16     *        *        *     Request timed out.
    17     *        *        *     Request timed out.
    18     *        *        *     Request timed out.
    19     *        *        *     Request timed out.
    20     *        *        *     Request timed out.
    21     *        *        *     Request timed out.
    22     *        *        *     Request timed out.
    23     *        *        *     Request timed out.
    24     *        *        *     Request timed out.
    25     *        *        *     Request timed out.
    26     *        *        *     Request timed out.
    27     *        *        *     Request timed out.
    28     *        *        *     Request timed out.
    29     *        *        *     Request timed out.
    30     *        *        *     Request timed out.

Trace complete.


Down since yesterday.


Working
Post edited by MitzZa1349 - Friday, 2013-07-26, 7:48 PM
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