Can't connect to a uCoz website

Natashko

Posts: 3366

Reputation: 171

Message # 1 | 3:23 PM 2011-06-29

Please check uCoz Server Status' in the following thread before posting: http://forum.ucoz.com/forum/3-14706-1

When posting messages here, make sure that the website is inaccessible for everyone and not just for you.

Provide the link to the inaccessible website.
Specify its server number if you know it.
Post the traceroute results (see the instructions here: http://forum.ucoz.com/forum/30-2310-1 ). If your website is inaccessible and you see Error 500 or 404 there is no need in providing the tracing results.
Indicate your IP address
If you can open the website in one browser, but can't do it in another, it means that there is a problem with browser settings or firewall.
If other users can access your website and you can't, most probably there are problems at your provider's end. See more here: http://forum.ucoz.com/forum/31-467-2258-16-1206449310

hunh

Posts: 28

Reputation: 4

Message # 1051 | 2:36 PM 2014-11-06

Hi Sunny,

I think my computer has virus and spreading to my file.

I have checked and removed them all. Please help to unlock my site.

Thanks for assistance because actually I could not find it by myself.

Sunny

Posts: 9296

Reputation: 456

Message # 1052 | 7:22 PM 2014-11-06

hunh, your website has been unblocked.

I'm not active on the forum anymore. Please contact other forum staff.

kankukong

Posts: 95

Reputation: 0

Message # 1053 | 2:21 PM 2014-11-07

Sunny, Can you tell me how long should i wait ???
issuse occurred during the 5 days
actually, it harm me too much
hope the technical team take a moment to process it helped me , because I think this issue does not spend much time editing

Please, Thanks so much

Sunny

Posts: 9296

Reputation: 456

Message # 1054 | 2:36 PM 2014-11-07

kankukong, I'll check with the techs. Unfortunately since your website is not hosted with uCoz, it takes more time.

I'm not active on the forum anymore. Please contact other forum staff.

kankukong

Posts: 95

Reputation: 0

Message # 1055 | 2:41 PM 2014-11-07

I look forward to your reply message every minute . Notify me good news when you have answer
Please
Thanks

Davor24

Posts: 330

Reputation: 10

Message # 1056 | 8:11 PM 2014-11-07

As requested i inform you when i have error 500. It is in progress right now, +2 GMT 9:10 PM, http://prntscr.com/54102s

kankukong

Posts: 95

Reputation: 0

Message # 1057 | 4:53 AM 2014-11-08

Quote Sunny (

)

kankukong, I'll check with the techs. Unfortunately since your website is not hosted with uCoz, it takes more time.

techniques have found a bug and help me solve this yet ??

because waiting too long so I can require a full backup of data from kenhtruyen.dmon.com to kenhtruyen.ucoz.com ??

I have purchased packages kenhtruyen.dmon.com

The "Basic" paid package 15 $46.35 Active 21/01/2016 3:00:00

So Have i kept premium account ??

and

My data files nearly 1gb , how can I upload via ftp ??
because ftp can not upload files that are larger

and
Available disk space in kenhtruyen.dmon.com is : 4683 Mb
so i have kept available space disk ???

Please Help Me
COntact with me via Facebook or email : kenhtruyen@gmail.com

Quickly please , Thanks

Post edited by kankukong - Saturday, 2014-11-08, 5:49 AM

Paradox

Old Guard

Posts: 3284

Reputation: 145

Message # 1058 | 2:32 AM 2014-11-09

kankukong, if you wish to transfer your site from DMON to uCoz PM Sunny and she'll be able to assist in the process. smile

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.

kankukong

Posts: 95

Reputation: 0

Message # 1059 | 3:14 AM 2014-11-09

Sunny offline
Can you give me a contact with her ?

Paradox

Old Guard

Posts: 3284

Reputation: 145

Message # 1060 | 6:54 AM 2014-11-09

kankukong, Sunny will be online tomorrow. Send her a PM. wink

Jack of all trades in development, design, strategy.
Working as a Support Engineer.
Been here for 13 years and counting.

Sunny

Posts: 9296

Reputation: 456

Message # 1061 | 11:34 AM 2014-11-10

kankukong, I replied to your PM.

I'm not active on the forum anymore. Please contact other forum staff.

Ed05

Posts: 556

Reputation: 7

Message # 1062 | 2:45 AM 2014-11-11

One of your users cant open hes website for 3 month and he cant post threads here, he told me that in pm and im writing this cause of that. This is website http://maslovare.ucoz.net
Profile http://forum.ucoz.com/index/8-17604

Post edited by Ed05 - Tuesday, 2014-11-11, 2:49 AM

Sunny

Posts: 9296

Reputation: 456

Message # 1063 | 12:37 PM 2014-11-11

Ed05, can he access the forum? Looks like he can log in. What happens when he tries to create a thread? Also please ask him to provide tracing results for his website http://forum.ucoz.com/forum/30-2310-1

I'm not active on the forum anymore. Please contact other forum staff.

Davor24

Posts: 330

Reputation: 10

Message # 1064 | 10:41 PM 2014-11-11

Error 500: http://prntscr.com/55gmmy
Time: 11:35 PM +1GMT

Sunny

Posts: 9296

Reputation: 456

Message # 1065 | 9:06 AM 2014-11-12

Davor24, the info has been forwarded to the technical team.

I'm not active on the forum anymore. Please contact other forum staff.

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